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    Zolucky

Corporate Values

Overview

Zolucky has a consumer rating of 4.49 stars from 63,884 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Zolucky most frequently mention shopping experience, great prices and free shipping.Zolucky ranks 5th among Women's Clothing sites.

  • Quality
    1721

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.3%
Positive
23,458
Neutral
2,938
Negative
1,424
View ratings trends
306
See all photos

What reviewers want you to know

Positive highlights

  • Great shopping experience, nice site, clean/easy to use
  • This is my first time shopping on this site and it was quick and easy with lots of choices.

Critical highlights

  • Socks were buy 5 get 6th free, but then that discount disappeared when I used the new10 discount code.
How would you rate Zolucky?
Top Positive Review

“Efficient but lost viewing too soon.”

Peter C.
12/15/20

Loved the variety. But I kept loosing an item before I was finished checking out details. Also, I wanted to delete one item after it was in the basket but was unable to do so. Free shipping is great; saved nearly $38 but with Christmas in 8 business days I sure hope it comes by 12/24, instead of 10 or more business days. I hope exchanges are easy if things don't fit. If so, you'll definitely have a repeat customer for me and my daughters.

See positive reviews
Top Critical Review

“Fabric feels like a Styrofoam cup”

Gina G.
9/26/21

Sucks! I have a BA in textile never felt fabric like this! All 200$ US garments felt the same, it would melt if you got close to an open flame. Pants OK But the tops not and the site tacked two I more shirts into my cart after I had made my purchase. Two of the same two shirts! I read a review where someone mailed their clothes back over a year still no credit. That why I'm keeping it. So sad and dissatisfied. I had looked on line for gauze fabric, their site came up.

See critical reviews

Reviews (63,884)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (832) time shopping (286) customer service (293) size chart (220) discount code (117)
adeliao1
1 review
9 helpful votes
July 1st, 2021

Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver.

valerieb349
1 review
43 helpful votes
October 15th, 2020
Verified site experience

I really enjoyed "window shopping." I would like a little more description of clothes, however. You do have the fabric content, but not the weave--? Woven or knit, embossed pattern or screen print type, fabric touch--silky, smooth, brushed, velvet-like. Some things looked like velvet/brushed embossed, but photo could not tell all. Although this is my first order from your company, it appears that the pricing is quite good. I will see what the quality is when my first order arrives.

adrianag138
1 review
5 helpful votes
July 31st, 2021

Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)

dano420
1 review
2 helpful votes
October 5th, 2021
Verified site experience

Great! This is my first time ordering, It was easy and I really like how you have a detailed description on every item, which let's you know what is or isn't available immediately, and the prices are reasonable, love the payment options. Hopefully I will get my items in a reasonable amount of time without any interruptions, but I am aware of what we ALL are going through right now. With that being said, I do see myself ordering again in the near future

peterc963
1 review
10 helpful votes
December 15th, 2020
Verified site experience

Loved the variety. But I kept loosing an item before I was finished checking out details. Also, I wanted to delete one item after it was in the basket but was unable to do so.
Free shipping is great; saved nearly $38 but with Christmas in 8 business days I sure hope it comes by 12/24, instead of 10 or more business days. I hope exchanges are easy if things don't fit. If so, you'll definitely have a repeat customer for me and my daughters.

danu134
4 reviews
13 helpful votes
November 20th, 2020
Verified site experience

It's very easy to move around in this site, which was nice because I could look at more things. There are too many cute things to buy, making it tuff to decide. I have spent hours just looking at everything. Every item has a great description of it. Everything is right there that you need to see, price, colors, what the product is made of, size, etc. There are some great sales too! There is something for everyone. I will definitely be shopping here again!

victoriat139
2 reviews
11 helpful votes
May 2nd, 2021
Verified site experience

While the selection seems endless, it would be nice if I could filter out more items during my search. For example, instead of viewing 16 pages of shirts, it would be nice if I could only see short sleeve shirts.
While checking out, there is no way to enter a billing address. I needed to combine my billing/shipping information using the billing zip code. Hope it gets here.
Final thought, I wish you had more cotton items.

mikeq373
1 review
3 helpful votes
September 23rd, 2021
Verified purchase
• Updated review

Easy to use with paypal. Items get delayed in customs. One item not as pictured. Dress missing a complete bottom tier of material which made the look and length different than pictured. Will keep item but don't know yet if I will order again from this company. By the time overseas shipping is paid, total price not so attractive. Also, Clothing runs a little small for American sizing.

Reason I chose this business:

Liked pics of the clothes.

Reason I chose this product:

Liked pictures and products seemed inexpensive.

Quality
missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

For shipping, we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Takes awhile to get but worth the wait.
July 25th, 2021
Verified site experience
• Previous review

Good. Easy to use with paypal

georges1220
1 review
11 helpful votes
February 4th, 2021
Verified site experience

I accidentally discovered the Zolucky store when a pop-up came on while I was shopping on another site. The 2 sweaters I purchased look so vibrant and attractive in the pictures. I hope they live up to my expectations. From other reviews, most seem to be very happy. That's what I also based my purchase on. I will follow-up once received, however, you really cannot go wrong with the prices either.

lyndak76
1 review
6 helpful votes
May 28th, 2021

The best customer service, extremely happy I made a clothing purchase online here and it was very easy to find what I was looking for. Very easy to use and navigate website. Delivery says 15 business days. It arrived in less than two weeks. Very professional packaging. The dress was even better than I imagined and of very good quality. I will definitely be back for more clothes. And I will definitely tell all my friends and family to dress up in 10/10 fashion!

michaelo1071
1 review
4 helpful votes
January 31st, 2021
Verified site experience

It's a little confusing, sorting flash from discounts, figuring out how to wait if I don't want to spend it all at 1 time No way to save an item to go back and look. I could not see what policy is on exchange /returns thanks hopefully things fit well and are true to color... fingers crossed I won't be sorry? Lol you have some nice designs and color... cheers

francescaj18
1 review
36 helpful votes
October 20th, 2020

I bought a shirt for my sister to wear to graduation. We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!

harleem
1 review
25 helpful votes
September 23rd, 2020
Verified site experience

Easy, quick ordering. But shipping fees are way out of line! That's the only negative I can see, and what keeps me from wanting to shop here again. (Senior citizen; fixed income.)
Would you consider this?… Keep track of the dollar amounts (converted to points) of all purchases made by a customer paying within a certain period of time, AND when orders not eligible for "free delivery." When those amounts (points) exceed a certain number, they would be eligible for a free delivery. Keep buying; keep earning. (IMOO)

tamarl7
1 review
17 helpful votes
December 8th, 2020

I have made several purchases of clothes in this online clothing store. The online process was very easy to do! I have ordered several blouses and a sweater, I was very happy with all! Customer service handled my questions in a timely manner via email, even when I asked for too small an order, they responded quickly and helped me get the correct size. I like to track shipments, you know exactly when they will arrive!

kathleenv93
2 reviews
4 helpful votes
April 1st, 2021
Verified site experience

The measurements given for polyester which doesn't shrink and cotton which usually does differ on same style but different fabrics. I ordered a smaller size in polyester and pray the cotton shrinks. I hope I don't have to exchange. I'll be delighted to tell my math students I found a reason to know 2.54 cm = 1 in. It would be so nice for the entire world to be on the metric system. Have a great day and a good laugh at this old lady with short legs!

jamesn947
1 review
0 helpful votes
March 20th, 2021
Verified site experience

I liked it. Plan to continue

kamerong4
1 review
29 helpful votes
October 14th, 2020

The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great. They definitely care about the customer and the quality of their products.

kylel193
2 reviews
2 helpful votes
May 18th, 2021
Verified site experience

Had to go and delete account created with incorrect (typo) email address. And then clear cache and create a new correct email account. Tried to secure help in chat and they were not at all helpful--told me to recreate my entire $290 order. Thankfully, Zolucky had saved my cart to the new email. But wow, lots of time invested in this order. And with all the delay I ended up rethinking items so my final order was smaller at about $224.

davidd2427
1 review
1 helpful vote
December 13th, 2020
Verified site experience

This was my first visit to your site...& I spent almost 4 hours just shopping...& will be back tomorrow to check the entire site... My cart continued to fill until I promised my husband that I would not go overboard! (after all, it's Christmas!) But can't wait to return & will complete my shopping then! I'm very impressed as you can tell! Thanks!

rosaliat2
1 review
9 helpful votes
March 24th, 2021

Very good material for my new blouse, I had no problem with the sizes, even considering that they were not clothes for me, but for my sister as a gift. What you have to do is be guided by the indications of measurements according to size. And meter in hand, choose the right size, the design is very beautiful. Remarkably, the day arrived that indicated that it would arrive. A success without a doubt, it is already a reference store.

bryonya7
1 review
9 helpful votes
November 4th, 2020

It may take longer to receive orders, but the prices make it worth it. Also, ALWAYS read the reviews on the clothing you want to buy because the size may be wrong and the reviews from other buyers can help you make the right choice so you don't have to return anything. Finally, I had a package that remained as "processing" for the normal time that it usually is. I emailed them about it and they responded within a few hours and fixed things. Excellent online service!

juliem1348
1 review
11 helpful votes
March 5th, 2021

The company responded to my inquiries and has made a satisfactory offer. I will finalize my comments and score accordingly once that is complete.

Value
Shipping
Quality
frankc1048
1 review
5 helpful votes
February 27th, 2021
Verified site experience

I love the casual, laid back styles you offer. I would have ordered more tops, however I don't like polyester material when it's not a blend with other materials in it.
Since this is my first time shopping with you...
I'm anxious to see if the quality of your clothes is high enough for me to buy again. I'm also hoping delivery doesn't take forever.
Thank you.

junep95
1 review
15 helpful votes
October 25th, 2020
Verified site experience

Items on this site are interesting in that they tend to look like unique, artsy pieces at a very good price but the images can be misleading in that the descriptions and details from reviews don't always match the photos and color representation can be variable. My order hasn't arrived yet so I can't speak to product quality but the shopping experience, while easy, has me concerned. So I'm sticking to one low priced item for now to see how it goes.

courtneym386
1 review
33 helpful votes
October 9th, 2020
Verified site experience

The items look great, and this website was very easy to navigate, but it would be nice to see pictures of average girls wearing the clothes/accessories, and show the item from every angle so we know PRECISELY what we are getting. An item/accessory can look one way in a touched up model, but then u get the item and it can look completely different. Other than that, i'm having a great time on this website. The items are cool.

Q&A (117)

Answer:

If you need to return something, you can submit your return request in your account. Or you can contact service@zolucky.com for help.

By Jules R.
See more answers (14)
Answer:

Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.

By L. A.
See more answers (8)
Answer:

It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371

By Aleisha T.
See more answers (4)
Answer:

The garment is manufactured in China and you have to send it back to China, which often costs more than the item.

By Jane R.
See more answers (2)
Answer:

You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!

By Luicnda Z.
See more answers (6)
Answer:

Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.

By L. A.
See more answers (5)
Answer:

I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.

By Kristina C.
See more answers (5)
Answer:

This company is nothing but a scam... seriously... don't waste your time or money on them.

By Sharon A.
See more answers (3)
Answer:

Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query

By Jules R.
See more answers (3)
Answer:

Your order is still in transit. You can track your order here https :// zolucky. Com/information/Shipping%20%26%20Delivery. If you are unable to check the status of your parcel, you can contact us (service@zolucky.com) and we will get back to you soon.

By Jules R.
See more answers (3)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Company Representative

missw50
Miss W.
Typically responds within 4 days

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