• Bookmark

    Zenni Optical

2021 CUSTOMER CHOICE AWARD

Overview

Zenni Optical has a consumer rating of 4.58 stars from 1,736 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Zenni Optical most frequently mention new glasses, customer service and great quality.Zenni Optical ranks 8th among Eyeglasses sites.

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 88%
Positive
1,194
Neutral
60
Negative
103
View ratings trends
147
See all photos

What reviewers want you to know

Positive highlights

  • This was my first time ordering prescription glasses online and I was not disappointed.

Critical highlights

  • They offered me only 50% refund (and no shipping refund) or store credit which I won't use because I can't trust them.
How would you rate Zenni Optical?
Business's Favorite Review

“Glasses for pre-teen daughter”

Jennifer N.
12/27/20

My daughter lost her original pair of glasses that were less than 3 months old. Knowing insurance would not cover another pair, we chose to order through Zenni. She LOVES the glasses! She ended up finding the original pair after I ordered. Now she wears both, and you honestly can't tell the difference between the extremely expensive pair and the Zenni pair. I was nervous about ordering for a child, but it turned out great!

See full review
Top Positive Review

“Glasses for all my outfits”

Yessica F.
7/1/20

I have recently purchased 2 pairs of glasses to match a couple outfits, and most likely will buy more. As long as you have the full prescription from your eye doctor it's easy to order glasses. They are durable and darn cute. If a problem happens their customer service is great. Prices are fantastic which includes extra add on that would give you a $500 overall price at a optometrist office, but here you have half of that or less.

See positive reviews

Reviews (1,736)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (76) store credit (24) prescription glasses (16)
yessicaf1
1 review
2 helpful votes
July 1st, 2020

I have recently purchased 2 pairs of glasses to match a couple outfits, and most likely will buy more. As long as you have the full prescription from your eye doctor it's easy to order glasses. They are durable and darn cute. If a problem happens their customer service is great. Prices are fantastic which includes extra add on that would give you a $500 overall price at a optometrist office, but here you have half of that or less.

francesw176
1 review
0 helpful votes
June 24th, 2021

I've used Zenni for years. They've got great selections of regular prescription frames but I'd like to see more bifocal frame options. I love how they recommend the lens best for your prescription and frame. Not to mention their prices are affordable. **It'd help if they'd turn the "try on" with photos back on.

Tip for consumers:
make sure to check measurements of the frames you are wanting. My 1st order I didn't check them and my frames were way too big for me.

Products used:
I purchased both regular lens and bifocal lens along with clip-on sunglasses for both pairs of glasses

Service
Value
Shipping
Quality
edwardf163
1 review
3 helpful votes
February 4th, 2020

The ability to get High quality prescription glasses at less than 1/10th of what I used to pay is amazing. Nearly all of the 8 pairs that I have purchased have been fantastic. And I've only spent about as much as I would have on a single pair at LensCrafters. I keep coming back for more, and taking advantage of their referral program to get my friends trying it out as well.

lindar1518
1 review
1 helpful vote
February 23rd, 2021

I bought my glasses from another company and found them a bit challenging in figuring out the distance between my pupils, the size would fit my face. By the time we went to order my daughter's glasses, we heard about Zenni. The website is so easy to navigate! Zenni made it easy to do measurements and "try on her glasses". The pair she ordered received are a great fit. We be back to look for pairs for family members.

samanthac732
1 review
0 helpful votes
March 27th, 2022

I have bought from Zenni for several years now, and I just bought a few more pairs, so I figured I would give Zenni a review. I LOVE Zenni. The glasses are beautiful and quality, they are not expensive so I can buy more than one pair, and they came to my house within 7 days of ordering. You'll notice most eyeglass stores charge an arm and a leg, even with health insurance, and it takes 2 to 3 weeks to even get your glasses. I wont ever go back to a regular eyeglass store again. Zenni owns me now. Lol

Tip for consumers:
Always make sure you measure the distance between your eyes correctly. The Zenni Optical website will show you a tutorial on how to do that and it is not as hard as it sounds.

Make sure to have your prescription on hand to add to this website. What I did, was go to Walmart and get an eye exam, then I bought my glasses online.

Products used:
Glasses

Service
Value
Shipping
Quality
toml141
2 reviews
3 helpful votes
April 4th, 2021
Verified purchase

A couple of my (adult) children have used Zenni Optical. I ordered progressive-lens sunglasses. Wow. The frame a top quality. The prescription is spot-on perfect. And the cost - well, that's the wow. Less than 1/3 what pretty much identical glasses would have cost if bought through my local "vision center."

I will absolutely be using Zenni in the future.

jessicav690
1 review
1 helpful vote
October 13th, 2021
Verified purchase

The prices and quality of their products are unbeatable! They have a great selection of frames, lenses and even tints to meet every unique style and need! Prism lenses; however, are limited to +5.00 (my son needs a +6.00), and their sunglasses variety is too limited for prescription progressives because they tailor their selection based in your PD (I love oversize sunglasses, but all the available options were too small for me.) but overall, Zenni is an excellent choice for budget yet great glasses!

Tip for consumers:
Excellent for spare glasses, or new prescription on a budget!

Products used:
Prescription glasses

Service
Value
Shipping
Returns
Quality
jeffh609
Jeff H. – Zenni Optical Rep

Thank you for posting this review of your experience with Zenni Optical.
We can confirm that the range for prism correction is limited to 5.00, and we are sorry that we could not manufacture lenses for your son for that reason. We are also sorry that you did not find a pair of sunglasses that meet your size requirements, and we wish to explain that in addition to frames that are specifically designed for sunglasses, you may choose any frame on our website and use it to create sunglasses by selecting either a standard tinted lenses, gradient tinted lenses or polarized lenses for the frame. We hope that you will try again to find sunglasses at Zenni and we invite you to call us at 1-800-211-2105 or email us at service@zenni.com if you need help finding something suitable.
We are thrilled to know that you are pleased with the quality and affordability of our products and we hope you will continue to choose Zenni for your eyeglasses needs for a very long time.

corad18
1 review
1 helpful vote
April 6th, 2021

I felt very skeptical ordering glasses online as I had never done it before. But I'm so glad I did! I will never get my glasses from my optometrist again. I got myself and my son a pair of glasses each for less than $30 and we get compliments on them all the time. I also ordered myself a pair of sunglasses for less than $20 and as someone who has worn glasses their whole life and never been able to wear sunglasses, this was honestly life changing!

Tip for consumers:
Any frame can be turned into sunglasses.

Products used:
Prescription glasses and sunglasses

Value
Shipping
Quality
jeffh609
Jeff H. – Zenni Optical Rep

Hi. We are so honored to be the first to provide sunglasses that you can wear. We are also thrilled to know that you and your son are happy with your glasses and have gotten multiple compliments on them. We hope that you will continue to choose Zenni for your eyeglasses needs, and we look forward to continuing to provide you with quality products at an affordable price for a very long time.

sallyb365
1 review
1 helpful vote
June 28th, 2021

I have worn glasses for over 55 years. This is the first place that has fitted me perfectly! It was easy to go through the website and follow each step. I really liked the way you could put your picture in there and "try on" virtually each pair of glasses you thought would work for yourself! Hubby and I ordered at the same time and what a deal of a price for both! Will order more from this awesome company!

Tip for consumers:
I'm nearly 70 years old and was able to order with only one thing (and that was to measure the distance between the pupils of my eyes) but the tools to do that was included on this site!

Products used:
glasses

Service
Value
Shipping
Quality
jeffh609
Jeff H. – Zenni Optical Rep

Hi. We are so happy that you found our website easy to use and that the Virtual Try On tool was helpful to you. We are also thrilled to know that you plan to order from us again. We appreciate your business and we look forward to serving your eyeglasses needs in the future. Thank you for posting this review.

eliaso15
1 review
0 helpful votes
March 15th, 2022
Verified purchase

I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!

williamh3209
2 reviews
0 helpful votes
December 2nd, 2021
Verified purchase

Zenni Optical is the best eyewear provider I've ever had, and I'm 60. But thanks to Zenni I look 40. I was a new customer; and from the beginning of an on-line chat to my EARLY eyeglasse's delivery (Yes, I bought two pair, because I can finally afford it; given there great pricing) Yes, I said EARLY delivery, my eyewear arrived a day early.
I will be a Zenni Optical customer til the end. Great Job and give everyone kudos at Zenni Optical!

debbies439
2 reviews
0 helpful votes
August 26th, 2020

First time ordering eyeglasses online. I didn't know what to expect but was pleasantly surprised. Excellent quality for the price. Fast and easy ordering/shipping. I can see and they look adorable!

philll7
1 review
5 helpful votes
August 11th, 2021

This is an update to my Zenni Bad Prescription review.
Briefly: Got a 2nd pair of glasses from Zenni to match my original prescription. Left lens of Zenni was blurry. My optician found an error. Zenni didn't agree. Only got about half my money back.
Sent SAME prescription to Eye-Buy-Direct and they came back perfect.
PLUS, since my prescription is a little different Eye-Buy-Direct even called me to verify the prescription.
Cheaper is not always the best way to go.

Products used:
Eye glasses

Service
Value
Shipping
Quality
jeffh609
Jeff H. – Zenni Optical Rep

Hi. We are sorry that your glasses did not work well for you, and we apologize for the disappointment you experienced as a result. We are also sorry that you disagree with the results of the inspection of your glasses, which indicated that there were no errors or defects. When glasses are returned to us because of a manufacturing error or defect, we are happy to remake the glasses or offer a full refund; however, in cases such as yours where no errors are found, standard return options apply, which are either 50% refund to the credit card used to place the order, or 100% store credit, excluding shipping fees. Our records show that the option you chose, the 50% refund, was processed on August 6th. We trust that you have been able to verify it with your financial institution.
We truly are sorry that this order did not meet your satisfaction, but we very much appreciate you trying Zenni, and we thank you for your feedback.

lisaa1256
1 review
0 helpful votes
February 28th, 2021
Verified purchase

Great service and I got 6 pair of prescription glasses for under 200 dollars! I'm so pleased and will definitely order again!

Tip for consumers:
Wonderful site to order from! So easy!

Products used:
Prescription glasses, 6 pair

Service
Value
Shipping
Quality
jeffh609
Jeff H. – Zenni Optical Rep

Hi. Thank you for posting your review. We are delighted to know that you are pleased with our service and with our prices. And we are thrilled to learn that you plan to shop Zenni again. We appreciate your business and look forward to serving you again in the future.

michelleg846
1 review
0 helpful votes
September 27th, 2020

I am in love with my new glasses. It was easy to order. Fast delivery. Who could ask for anything better

dwanar
1 review
0 helpful votes
January 27th, 2022

It's time for me to give this company a review. I (at different times) have ordered at least 4 pairs of glasses from Zenni and they have all been amazing. The quality is phenomenal! Ordering from the web site is easy, convenient and the prices are always affordable! I couldn't get this type of satisfaction from walking into my local optometry office. I'll be a Zenni customer for life! If you haven't tried Zenni, you should try them today.

Tip for consumers:
Give Zenni Optical a try. They are of great quality and value. I received my order before the date that they originally promised, which I was so impressed with!

Products used:
Prescription glasses

Service
Value
Shipping
Quality
matthews1734
Matthew S. – Zenni Optical Rep

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you are happy with the quality of the eyeglasses you have received, that you have found the ordering process on our website to be easy and convenient, and that you appreciate the low prices of our high-quality products. It is also good to know that you are pleased with the shipping time of your orders. Ms. Richmond, we thank you again for taking the time to post your very heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

carmeng187
1 review
0 helpful votes
December 21st, 2020

Zenni Optical never fails me or my family. I've purchased 25 plus pair and I receive complements daily on my eyewear! Thanks again for always making my purchases a true success. Much luv!
BRAVO!

rajann6
1 review
0 helpful votes
August 30th, 2021

I'd used Zenni about 4 years ago. Then I'd found them cost effective and very professiona.My prescription changed so after all this time, as a trial, I ordered one pair reading and one distance. I was so satisfied with everything that I've ordered two more pairs ( distance and bi-focal) and plan on ordering a couple more. I just like having backup and different glasses for different situations. Hope they continue to maintain.

susanw2215
1 review
0 helpful votes
November 1st, 2021
Verified purchase

At the age of 75 I started wearing prescription glasses, for reading and distance. Little did I realize the huge difference that corrective lenses would make in my life. Having some mobility challenges make retail shopping an unpleasant chore, but when a friend told me about ZENNI the question became how to narrow down which frames to choose. It took considerable pondering to finally order a basic frames wardrobe of 4 PAIR, all for around $100. Having choices everyday between fun shapes and colorful options guarantees that I will be a devoted ZENNI shopper.

trudym85
1 review
0 helpful votes
April 1st, 2022
Verified purchase

I seem to always be that one person that never gets what she pays for. But this company was not like that, I found it to be very nice and easy, I just put all the information in each block. Around 3weeks later my glasses arrived. Now that I know about Zenón Optical I will never ever pay full price for a pair of glasses (I paid under $80 dollars.) I would have other wise paid $575. I have already told other family and friends.

hannahl250
1 review
3 helpful votes
April 25th, 2020

This company is reliable, time sufficient, I always manage to get my glasses within a week of ordering. They have almost always been the exact pair I paid for... the bad measurements were my fault. Anywho, I love this company. Super affordable and they have tons of frames to choose from, just be sure to get the correct measurements unlike me haha. Thank you Zenni Optical for being an amazing trustworthy company.

jeffh609
Jeff H. – Zenni Optical Rep

You’re welcome! We are so thrilled to learn that you have been a satisfied customer for so many years. We hope to continue to provide the same quality products at the affordable prices our customers appreciate. Thank you for sharing your experience and for being a loyal Zenni fan!

stacye39
2 reviews
0 helpful votes
February 14th, 2022
Verified purchase

My puppy chewed my eyeglasses from Zenni. I put a post up on IG after I reordered the same glasses. I thought it was a cute puppy story & tagged Zenni (in case anyone liked my glasses style). Someone from CS said contacted me & said Zenni would like to replace them for free to get the puppy out of trouble. And true to her word, ZENNI did. And true to mine, you now have a very loyal customer. You far in renewing my faith in people. I'm so grateful. Thank you!

barth49
1 review
0 helpful votes
September 29th, 2020

Great prices. Okay frame selection, although they discontinue older styles, such as the one you're currently wearing and would like to replace; no such luck much of the time. Rx matching is excellent. Shipping times could be faster, but when it's a Chinese manufacturer, you're going to have to be patient. I wish the "try it on" feature was easier to use; I often have to poke around and click around 3 or 6 times before I get it to work.

jennifera1635
1 review
0 helpful votes
March 20th, 2022
Verified purchase

I will never buy glasses anywhere else again. Cheap, fast, and great quality. My husband breaks his glasses all the time so when I found this place it was like a God send. All I have to do is click reorder and a new pair is on the way. This last time he drove over his glasses with truck and crushed them. Once I ordered a replacement it was less than 2 weeks and BAM! New glasses... I LOVE ZENNI OPTICAL!

kimd694
1 review
0 helpful votes
June 27th, 2021

Zenni made buying eyewear kinda fun.
I was able to visualize the looks I wanted, choose all the features I needed and take a chance on sending the order out in the great online unknown without trying on a single frame, all without sweating the investment because the prices are so reasonable!
And the best part!? Getting the glasses in the mail a few weeks later and finding them to be better than I had anticipated. Cool!

Products used:
Glasses

Service
Value
Shipping
Quality

Q&A (13)

Answer:

Hi. We are sorry to tell you that we have recently and temporarily discontinued delivery to Spain. We hope to ship there again soon and we encourage you to check our website frequently to see when it is available again.

By Tahi J.
Answer:

I had no problem with returning my initial pair of glasses. I contacted customer service via online chat and explained my reason for return and I was told I would receive 100% credit that could be applied to my reorder. I followed the return instructions given and kept track via USPS and the transaction went smoothly without any glitches.

By Cornelius T.
See more answers (4)
Answer:

Hi. The short answer is yes. Typically, bifocals (lenses with two areas of focus separated by a visible line) would cost more at Zenni because there are some single vision lenses that are free on our website but there are no free bifocal lenses. The cost of our bifocal lenses starts at $17. Additionally, there are tints and other features that, if selected, will affect the cost of your glasses. If you need more details, or if you are ready to place an order and you would like someone to walk you through it, we'd be happy to help. Just call us at 1-800-211-2105 and one of our representatives will eagerly assist you.

By Jeff H.,
See more answers (3)
Question:

How do i return.

Answer:

Hi. In order to return items, you must contact Zenni Optical to request a return authorization number (RA). You may contact us by phone at 1-800-211-2105, by email at service@zennioptical.com or by using the Live Chat option available near the bottom-right of our home page. Zenni Optical

By Jeff H.,
See more answers (3)
Answer:

Hi. We are so sorry that you cannot see clearly with your new glasses. Please give us an opportunity to identify the problem by calling us at 1-800-211-2105 or by emailing us at service@zennioptical.com. Please have your prescription with you when you call or send it as an attachment to your email. We can check you prescription to see if perhaps there was an error made when it was entered on our website. And if there was an error, no worries! We all make mistakes (even Zenni sometimes) and we'll find the right return option for you. And of course, if we discover that we made the error, we'll remake the glasses free of charge. But the first step is to review your prescription, so please call us or email us soon so we can help. Or, you may start by sending us your order number in a direct message on this review website and we will respond within 72 hours. We hope to hear from you soon.

By Jeff H.,
See more answers (2)
Answer:

Hi, Holly. Our headquarters are in the San Francisco Bay Area, however, there are no stores located there or in any other physical location. Glasses can be purchased online only through our website. We hope to see you there soon. Zenni Optical

By Jeff H.,
See more answers (2)
Answer:

Hi. Yes, store credit is one of the options available when you contact us during the 30-day warranty period. And our Customer Service department will be eager to help you with the return. Please call us at 1-800-211-2105, email us at service@zenni.com, or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website and a representative will issue a return authorization number and provide return instructions.

By Tahi J.
Answer:

Hi. Progressive lenses contain three viewing areas: distance-, intermediate-, and near-vision - the distance vision area is near the top of the lens, the near vision area is at the bottom, and the intermediate vision area is in the middle. The clear viewing area is located in the central "corridor" of the lenses, so there can be a noticeable but expected blur when looking toward the edges of the lenses. Due to this design, and because there are slight differences between progressive lenses across brands, someone new to wearing progressive lenses may initially experience some difficulty adjusting to them; likewise, someone who is already accustomed to wearing one brand of progressive lenses may have some difficulty adjusting if they switch to a different brand, and they will find that it it will take some time to become accustomed to the new lenses. Despite the period of adaptation needed, we are happy to report that we do not receive a disproportionate number of complaints about our progressive lenses. However, we don't ever want to assume that needing time to adjust to the lenses is the only reason a customer could be having difficulty with their glasses; consequently, if you have recently purchased progressive lenses, and have problems seeing clearly through them, we encourage you to contact our Customer Service department at 1-800-211-2105. Doing so will give us an opportunity to address the issue and to offer you a proper resolution. Thank you for posting your question.

By Jeff H.,
Answer:

Hi. Our glasses are covered under a 30-day warranty, which begins the day they are delivered to you. The anti-scratch coating is covered by this warranty. If the lenses become scratched, you may contact us within the 30-day warranty and we will promptly replace your glasses. You may call us at 1-800-211-2105 or email us at service@zennioptical.com and a representative will be happy to assist you. Thank you.

By Jeff H.,

Can’t see your question? Ask to get answers from the Zenni Optical staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.

Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.

Business History

Zenni Optical was founded in 2003 by two scientists to answer this question:

Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.

Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.

Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.

Company Representative

jeffh609
Jeff H.
Typically responds within 20 hours

How do I know I can trust these reviews about Zenni Optical?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zenni Optical?