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    YesStyle

Ratings On Other Platforms

Trustpilot
4.4 / 5
Reviews.io
4.1 / 5
Corporate Values

Overview

YesStyle has a consumer rating of 3.01 stars from 520 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with YesStyle most frequently mention beauty products, free shipping and good quality.YesStyle ranks 16th among Department Store sites.

  • Service
    66
  • Value
    65
  • Shipping
    71
  • Quality
    66
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.6%
Positive
5
Neutral
2
Negative
25
View ratings trends
33
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have the absolute worst customer service ever.
  • They don't make refunds either, they just give you store credit if you don't like the fit.
How would you rate YesStyle?
Top Positive Review

“YesStyle Review”

hooded e.
7/7/21

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

See positive reviews
Top Critical Review

“Worst customer service ever!”

L H.
6/3/20

I placed an order since end of March and haven't received it yet, after back and forth emails enquiring, they provided several tracking links, either the package status never have any progress stuck in a location, or simply information not accurate. The worst thing was, I asked for a refund, they decided not to respond to my email anymore! I don't know what to do now and l am stuck! I definitely do not recommend to order from this company!

See critical reviews

Reviews (520)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46) store credit (18)
lh405
1 review
37 helpful votes
June 3rd, 2020

I placed an order since end of March and haven't received it yet, after back and forth emails enquiring, they provided several tracking links, either the package status never have any progress stuck in a location, or simply information not accurate. The worst thing was, I asked for a refund, they decided not to respond to my email anymore! I don't know what to do now and l am stuck! I definitely do not recommend to order from this company!

briannar78
1 review
6 helpful votes
June 1st, 2021

On my second order, they did not include the promotional item, even though I paid for the qualifying item and it was listed on the invoice. After several days of emails, which included the suggestions of "try looking in the box again" and "did the package have a hole in it", they finally told me to buy from them again and maybe they would send it next time. So I emailed legal and requested my account be deleted, got a similar run around, and now months later I'm still getting random emails from them but they claim that "deletion can take several months".

bonc6
1 review
10 helpful votes
March 10th, 2021

I got a bunch of clothing from them, one of them was a sweatshirt. The website listed it as 80 % cotton and 20 % polyester. The actual item was not cotton at all, its very cheap material. Plus, it had a missing stitch/ yarn on the front, very obvious. Its a defected item. I contacted this company for return. They said the item was in good condition and its usable, refuse the return unless i paid my shipping cost. When you received a defected item, you had to ship it back at your own cost. I am not return to this site anymore.

Tip for consumers:
Dont use it

Products used:
The item was so cheap to wear. I will donate it

Service
Value
Shipping
Returns
Quality
marcyz6
1 review
16 helpful votes
November 2nd, 2020

Do not listen to a YouTubers or influencers or people on these reviews. It is all a scam. The cloths are about the same kind of quality as Wish. I returned the items back because they were horrific and I'm STILL WAITING ON MY REFUND. Imagine, over 140 dollars worth of items and they say I have to wait till it arrives at Hong Kong go get a refund. It's been over 2 months now and still have no update from them.

mimis11
2 reviews
13 helpful votes
April 2nd, 2021

Ordered bunches of products in end Jan based on their beautiful pictures. Kept checking with they on delivery status, finally in end Feb, said some styles are out of stocks. Finally received the package, all are poorly made junk, nothing like the pictures showed on their site. Nothing! From material to colors to styles. Needed to spent $60 on shipping to return back the junk to their warehouse in Oregon the next day. USPS tracking said package arrived and was signed by their agent. Followed up on a few hundreds refund today, said they had never received the package.

Another Chinese site steal pictures from other sites, take forever to send out poor quality products and suck out $60 more on shipping for return. I should have known better

One more note, received email about data breach issue from this site, said my password and info are compromised. Ridiculous

Tip for consumers:
Do not buy from there. The pictures and the products are not the same

Products used:
A knitted pant, i kept just because I felt bad I had to return most. I shouldn’t

elizabethp635
1 review
14 helpful votes
August 17th, 2020

Very poor quality clothing. They don't give refunds, only store credit. Customer service is non-existent. There's no way to contact any one in the company besides emails, which they ignore anyways. AVOID this WEBSITE at all costs! I spent almost $200 on 8 dresses. I STILL had to pay for RETURN SHIPPING. I still haven't gotten a refund.

Tip for consumers:
Just void this site all together. Don't waste your money.

Products used:
two out of eight dresses I bought were wearable. the rest were garbage.

Service
Value
Shipping
Returns
Quality
missf18
1 review
12 helpful votes
December 9th, 2020

After placing my order I have not heard from them for about 2 weeks. When eventually they sent me an email I found out the parcel is going to be ready for shipping in several days. This means after placing the order at the end of November I am going to get the parcel literally next year. When exactly? God only knows.
Dera fellow customers, avoid, just go to your nearest shop or find some other website. I will never recommend Yesstyle and avoid similar ones in the future.

cherb108
1 review
8 helpful votes
March 31st, 2021

Do Not buy from YesStyle.
Their prices are not that cheap.
The quality are so bad, you can smell plastic when you open the packages.
My packages took over 1 months.
You need to pay for your return items and also they won't give you a refund! Just a store credit!
I spent over $200 they won't give money back!

Service
Value
Shipping
Returns
Quality
janicek359
0 reviews
5 helpful votes
January 20th, 2022

I used to buy from YesStyle since 2 years ago, but recently, their quality has gone down so much-- the new clothes I received were pilling and super thin and see through. It is honestly such a hit or miss. I also returned something, but YesStyle claims they haven't received it and won't refund me so I am at a loss of $70. I have told all my friends to never buy from Yesstyle and I would personally never buy from this company ever again. It is such a waste of time and energy, and it is such a scam honestly- quality and customer service both suck so much.

Tip for consumers:
just don't use this site.

Products used:
things i could not return

Service
Value
Shipping
Returns
Quality
ld235
1 review
10 helpful votes
January 20th, 2021

Ordered a shirt in "berry red". Received a flimsy, orange shirt that was all wrinkled. They don't even pay for return shipping and will give a store credit not a refund. After it took ages to receive the item.

Service
Value
Shipping
Returns
Quality
jenl204
1 review
5 helpful votes
September 28th, 2021

Would not buy from this company again. Spent over 300.00 and ended up returning everything. Poor quality. 65.00 to ship back and now I've been told I can only get a store credit. I'm out $365.00 on this store. Good luck trying to get a hold of them too! Do yourself a favor and go to another store that will give you your money back.

daot6
2 reviews
7 helpful votes
August 23rd, 2021

The material is very cheap and not worth the price. The real kicker is that I bought a shirt and pants, but the pants haven't even come in and I haven't gotten an email back. I don't know where it is now. Greatly disappointed with no refund possibly either.

Tip for consumers:
Just don’t order from here, or anything that’s like Yesstyle or SHIEN. You’ll know when you see the site.

Products used:
None.

Service
Value
Shipping
Returns
Quality
cc769
1 review
3 helpful votes
March 17th, 2022

It's my first time shopping with this site as I learnt about it thru some YouTubers I follow. On the site, the items appear promising, ie pictures look great. But the actual products look cheap. I mean, understandably the price is cheap for some items like rings and stuff but I was really disappointed at a T shirt I got where the stitching was really badly done. I am now waiting to get a refund. A word of caution to those attracted to the low prices on this site: pictures don't always guarantee you the real thing. It's luck i guess.

Tip for consumers:
Don’t trust the images. Expectations vs reality! Buy with low expectations and you won’t be disappointed. Most of their products are from China. If you can, avoid those that come from there. They look cheap.

Products used:
Just the medi face product

Value
Shipping
Quality
elzab17
1 review
3 helpful votes
November 20th, 2021

They take a month to deliver the products. 2 of the items send to me were much smaller than advertised and the sizing guide. I now have to send back the products at my own cost- 22$. The customer service was less than helpful. They did not make the return process easy at all - when asked about this - they treat you poorly, asking me to prove the size is too small. Even if i return this at my own cost - their dodgy policy does not refund the money - but only provides credits to their store.
Honestly a waste of time and money. Shop somewhere else

Service
Value
Shipping
Returns
Quality
katerinas26
1 review
3 helpful votes
August 2nd, 2021

This company is the worst! My package is after 6th weeks nowhere to find. Customer Service does nothing to help!

noeln35
1 review
4 helpful votes
January 17th, 2021
Verified purchase

They denied my first payment two times, for no reason, I was forced to put my card that had got denied Through PayPal just to get denied again! Resulting to having to use a credit card I did not want to! I was very unhappy with my experience!

Service
Value
Shipping
Returns
Quality
susang1485
2 reviews
8 helpful votes
July 6th, 2020

I usually order things from this website but it was really disappointing this time. They normally send lots of samples when ordering huge amounts of products. Even though I ordered over £200 stuffs they send me just one tiny sachet of purito. I'm like really!

Service
Value
Shipping
Returns
Quality
yujiew1
1 review
0 helpful votes
April 24th, 2021

My shipment date is 17 April afternoon, but the tracking number is always not available. After servals mails with their customer service, they are always apologize and make me waiting...

But there are already 9 days after shipment, how long should I wait more for knowing my tracking number? Is that so difficult to get this number?

I am very very upset!

Shipping
yeahz
1 review
2 helpful votes
December 23rd, 2021
Verified purchase

I waited almost a month and still nothing arrived. I tried refunding my items and even that is taking them a long time to process.

Service
Value
Shipping
Returns
Quality
stephaniem1721
2 reviews
2 helpful votes
February 12th, 2022

This is a terrible place to order clothes. The clothes are bad quality (two pants did not have button holes for example) and their return policy is too restrictive. A huge waste of money.

Value
Returns
Quality
ebonyr54
1 review
1 helpful vote
December 23rd, 2021

Oh! You mean FRIDA KAHLO, the infamous Mexican Painter? THE ICON? NO, thats not a watermark on the pics, we just totally misspelled the name but are not going to admit it. We produced 200 million of these and we are going to sell the misspelled bags anyway! What you see, is what you get. Here is a return label to send back at YOUR COST.

NEVER AGAIN.

Tip for consumers:
Stay away!

Products used:
None.

gowsiyas
1 review
2 helpful votes
May 23rd, 2020

I just made my second purchase. Indeed, the purchase was made on this same site and I still haven't received it. Last year. I still had a lot of good opinions, so I decided to try a second time hoping that it would go well. Fingers crossed...

erind278
1 review
2 helpful votes
September 9th, 2021
Verified purchase

Cute clothes but they are a bit pricey and don't suit curvy body types. I returned most of the clothes I ordered but the label they emailed me wouldn't work at fed ex or usps so I had to pay $22 for shipping to return the items. They basically got a a free $30 out of me.

Tip for consumers:
Don’t buy if you think you can return easily, I had to pay to return

Products used:
I kept 2 shirts and returned the other four items

Service
Value
Shipping
Returns
Quality
veronicab203
1 review
0 helpful votes
August 31st, 2020

Ordered size according to their chart, was WAY to small. Required me to pay to get exchanged for correct size, to do so was more than half of the cost of the purchase itself. So now have had to buy 2nd pair and pray I can get the 1st pair sold to recover my loss.

catc49
1 review
4 helpful votes
June 17th, 2020

Have to fight to get refund and many reasons they cant refund or cancel impossible to cancel etc craazy

Q&A (131)

Answer:

Hi Mai, we understand your concern about custom duties, as the issue is beyond YesStyle control too. When such cases happen, you can send your proof of payment to our Customer Service Team for reimbursement at www.yesstyle.com/contact. Happy Shopping! YesStyle Team

By Quality A., Customer Satisfaction Dept.
Answer:

I only use my credit card on Yesstyle and everything has always went smoothly for me! Have been a costumer for a few years now. When it comes to quality of products make sure to check clothing sizes, reviews, and pictures. You can usually tell by pictures and product information if the quality can be lacking or not.

By razzy r.
Answer:

Hi Alexis, Thank you for contacting us. We do ship to US. Estimated delivery time of premium standard is 5-14 working days. For more about shipping, please refer to USA on this page: http://www.yesstyle.com/en/help/section.html/hsi.732 If ordered items contain 7-14 days items these are not in stock since need to be sourced from the suppliers. Estimated delivery time = Product availability + Estimated shipping time (5-14 business days for Premium standard) Details: http://www.yesstyle.com/en/product-availability/help/section.html/hsi.730 Thank you for your understanding as this is an international shipment may also encounter customs delays. Please feel free to contact us should you have any further inquiries. Thank you. Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (4)
Answer:

Shipping takes as long as 3-5 business dates after they have gotten the products you ordered to their facility. How long these products take to get in their facility is available under the product listing before you click add to cart and is also visible in the cart. The product quality is amazing to me! I have ordered makeup, skincare, clothes, and accessories and they have all been authentic and great quality!

By Stela B.
See more answers (3)
Answer:

Hi Lily, Yes, if the item is stated "in-stock" it will usually be ready to ship in 24 hours! So the delivery time will be processing time + shipping time to destination. Please note that the above is only true is all items in the order are in-stock, as we only provide 1 shipment per order. So if some items have longer processing times, we will wait for everything to arrive to ship out. Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (2)
Answer:

Delivery from Yesstyle comes well packaged and in a timely manner. My last order came in a fancy white box with Yesstyle's sleek logo on top. Inside, each item is also packaged individually.

By Aashi M.
See more answers (2)
Answer:

Yesstyle is based in Hong Kong, but they sell authentic beauty products from all over East Asia such as Korea, Japan, and Taiwan.

By Aashi M.
See more answers (2)
Answer:

No complaints about customer service or contacting them so far. You can go on their website's "contact us" section to send them an email straight from their site by filling in the fields they provide. So far I've always received prompt replies and friendly emails. If need be, they even have an "email our CEO" option.

By Aashi M.
See more answers (2)
Answer:

Hi Grtchnjyc, Thank you for your question. For order that is "7-14 days" availability, the item should arrive in our warehouse and be shipped out within 7 - 14 working days. We will ship the items altogether once stocks are received, please be sure that we will send out your order as soon as possible. You can check the status of your order from "Order History" under "My Account" or "Order Tracking" at the bottom of the page. Thank you. Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (2)
Answer:

Hi maha a., Thank you for contacting us. You can track your order by logging onto your account via the link https://www.yesstyle.com/en/secure/myaccount/track-your-order.html Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (2)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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