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    Victoria's Secret

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Reviews.io
4.4 / 5
Corporate Values

Overview

Victoria's Secret has a consumer rating of 3.65 stars from 849 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Victoria's Secret most frequently mention customer service, good quality and free shipping.Victoria's Secret ranks 8th among Lingerie sites.

  • Service
    82
  • Value
    77
  • Shipping
    70
  • Returns
    55
  • Quality
    73
Positive reviews (last 12 months): 29.2%
Positive
19
Neutral
2
Negative
44
View ratings trends
17
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What reviewers want you to know

Positive highlights

Critical highlights

  • Do not get a credit card, they will just screw you!
How would you rate Victoria's Secret?
Top Positive Review

“Nice website, discounts and more”

Maria D.
10/9/21

I always loved their beauty products, body mists, lotions and perfumes, the pink products are great as well. Online has better seasonal sales and discounts then in-store! Also, the company puts out new products and scents every season, while there is a clearance section on the site where you can buy products from previous collections two to three times cheaper!

See positive reviews
Top Critical Review

“Awful customer care”

Julia K.
1/6/22

I placed an order on Dec, 31, it was canceled because I used my PayPal with a different email address. I can't pay with any other credit card and get an error message on the website. No one gives me a call back after a voice message. My sizes are no longer available, I missed the free shipping offer and no one cares, they even don't try to offer something. My favorite store gives me the worst user experience ever.

See critical reviews

Reviews (849)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72) credit card (21)
juliak312
1 review
0 helpful votes
January 6th, 2022
Verified purchase

I placed an order on Dec, 31, it was canceled because I used my PayPal with a different email address. I can't pay with any other credit card and get an error message on the website. No one gives me a call back after a voice message. My sizes are no longer available, I missed the free shipping offer and no one cares, they even don't try to offer something. My favorite store gives me the worst user experience ever.

Service
Value
Shipping
Returns
Quality
jojoz7
1 review
0 helpful votes
December 8th, 2021

I have been ordering frim Victoria Secret and Pink online forever... All of a sudden, my address is restricted. Meanwhile, there is an oder due for delivery tomorrow? I chatted with customer care, and she advised me to call in the am... when the sale is over... I am done with this company... my coupons never go through, I ALWAYS have to call to place an order... just cut my card up. Not worth the frustration!

Tip for consumers:
None

Products used:
None

Service
Value
Quality
sharanm4
1 review
0 helpful votes
January 18th, 2022

I was sent a 10.00$ birthday reward. It is valid til Jan 31,2022. Well, I asked the two girls what i could purchase with this card. They gave me all the wrong info, when I get to the cashier, she said that the coupon would not work. I was 10 min late for work(without my bday present and I live 45 min away) and am considering cutting up my Victoria Secret card bc I have problems in Merrillville IN every time I go into there!

Tip for consumers:
Make sure you read front to back, bc V. Secret just wants to get you into there store with there sad little bday coupons that made me feel special for about 2 minutes. Ha, I am calling the 1-800 number tomorow and cancelling for good!

Products used:
none I left with nothing.

Service
Value
Quality
mariad1366
2 reviews
3 helpful votes
October 9th, 2021

I always loved their beauty products, body mists, lotions and perfumes, the pink products are great as well. Online has better seasonal sales and discounts then in-store! Also, the company puts out new products and scents every season, while there is a clearance section on the site where you can buy products from previous collections two to three times cheaper!

Service
Value
Shipping
Quality
sk529
1 review
11 helpful votes
October 6th, 2020

I just ordered from online 3 bras from 3 different lines. I unpacked it and the toxic smell off gassing from the bras was so strong that I started sneezing. This is supposed to be worn on our naked body! Did they spray it with an anti flammable? What reason is there for a fabric to smell like this. It is unacceptable. I never experienced this before so they must have gone down in quality. Will never order from them again. Hope this smell goes away after a wash. If not, they better let me return.

rivk
1 review
13 helpful votes
October 28th, 2020

I have been a customer for years. I recently bought this cute back pack(pink Logo) that came with pins. To my horror there's a pizza pin. Look it up. A single slice of pepperoni pizza is a symbol pedophiles use to target. So basically young girls put this pin on their backpacks not thinking anything of it and become a victim. I will NOT be purchasing anything else from you sick $#*!s.

candicel66
3 reviews
5 helpful votes
March 11th, 2021

Quality of clothing is getting worse, while L Brands closed a bunch of VS stores. They tried to appease the body shamers by hiring more "body positive" models, it didn't work. Its not like watching a fat woman dance ballet where you just watch unbelievably, its just cringe for VS, and best for something like Lane Bryant or Torrid. If you do find something online that strikes your fancy I would suggest skipping down to an actual store closest by. Rather then going online, because its not convenient as customer service online is really bad most of the time here.

bridgeth83
1 review
11 helpful votes
December 26th, 2020
Verified purchase

Item ordered on the 13th delivery date of 24... 8.00 shipping for 1 bra and as of the 26 still do not have the item. It has been sitting in the same "in transit location for 6 days! When called customer service i was told I have to wait until the 31 before filing a claim. All i want is the $8.00 shipping refunded due to the fact that's it taken over 13 days to receive my item form the the day they sent me the shipping confirmation number and they were NO HELP at all. Ron actually hung up on me! In the future I will be going to to the store to make my purchases! If i ever purchase from them again. Disgusted with thier customer service.

Service
Shipping
sejals10
1 review
0 helpful votes
December 5th, 2021

This is the second time happened to me for online shopping. I ordered First time online and bought bra n received wrong size. So twice I had to exchange that time. It was in February n March. Now this time on Black Friday, I order backpack to gift someone and they took money n didn't send me confirmation order n order number. Though I proceeded for my order and said it arrived on Monday and till Wednesday I was waiting to get my parcel but I don't get it yet. Today is Dec 5 th it has been 5 days since they said delivered your item‍ Finally I have to choose return my money and Never Ever gonna do online shopping in Victoria secret. People please be aware of this scam. So sad

anastasiak59
1 review
0 helpful votes
July 16th, 2021

It's third time when this happened! I placed an order at the VS store, it did not come, I called the support service, they told me the order was canceled, but they forgot to send an email. Now these products are not available and they cannot send anything to me. To my arguments that if I knew that the order was canceled, I could order again when everything was in stock, they simply apologized for not sending an email. Three times I already had this problem! Once they sent me dirty things. Customer service doesn't solve anything

Service
Value
Shipping
Returns
Quality
stacym551
1 review
1 helpful vote
July 6th, 2021

Since you switched to lasership nothing but problems getting my order. Called lasership to find out where my package is because got a text it was unbelievable. I've been home all day. Camera's don't show lasership here. Only regular postal carrier. Customer. Service for lasership are very rude. Hope soon you will got back to ups or fedex. As long as you ship with lasership I will NOT be ordering again.
Package was supposed to be here today. SMH

Products used:
Still haven't gotten my package

Shipping
cheryls501
1 review
14 helpful votes
February 25th, 2020

Bad experience with online chat. They wouldn't help me. They called me a liar. They messed up my order. If you go to consumer reviews or trust pilot, you will find I'm not the only one. The majority tells the truth on those reviews. Honest people, unlike the chat employees that they have, who doesn't give a damn about helping people. I will never order from them again. At least Amazon is more helpful. I never have a problem with anyone else. So have a good day and wait till they scam you. Their online service is horrible.

nadae11
1 review
0 helpful votes
January 17th, 2022

I placed an order on 1/14/2022.
Received the delivery today. Wrong order deliverd called to talk with customer service closed due to Martin Luther King's Jr. Holiday.

monikas128
1 review
1 helpful vote
June 9th, 2021

Victoria Secrets is a great place to shop for the latest trends in lingerie and the young women fashion on the campus. The stores are fun to shop at and the staff has always been helpful to me. I can always find some lingerie or girly stuff that i need to have. I also have used the call in order service and the customer reps were cheerful and very helpful. Great place to shop at!

Products used:
dress

Service
Value
Shipping
Quality
paolas43
3 reviews
0 helpful votes
August 28th, 2021
Verified purchase

I've been shopping here for decades And they've always had great customer service. Sometimes I have to take a little extra time explaining something and chat multiple times, but they've always been helpful and fixed their errors. As you can see, I make big purchases and always spend lots of money here haha.

Tip for consumers:
Always find coupons and codes! Or wait for the semi annual sale

Products used:
Lingerie and clothing!

Service
Value
Shipping
Returns
Quality
carolt758
1 review
0 helpful votes
January 24th, 2021

I tend to get a little paranoid when shopping these days with COVID-19. I live in The Bronx, and I'm in my senior years, however since I'm home my husband and I will run safe errands for family members. I went to VS at the coop city location in Bay Plaza to return an item on 01/22/21. I ask to speak to the Manager on this busy Friday night. The Manager was wonderful she actually help me shop! She also got everything on the list that I needed for myself and daughter. She was smart, patient, and beautiful; and she was still directing staff (multi tasking) while assisting me; the customer!

Products used:
Underclothes

Service
Value
Returns
Quality
michellej1167
1 review
0 helpful votes
February 3rd, 2022

Bought something online and then decided I didn't want it anymore, was trying to "chat" with customer service(it's very confusing) by the time I got to say what I wanted the service rep told me " unfortunately I won't be able to refund your money, after 30 min we ship them out" it hadn't been 30 min 1st of all and I had been trying to cancel my order from the second after I bought it. Told her that and she said " when you receive it you can go to a store and get a full refund " mmk will do…& today they have free shipping on orders over $25 I got charged $8 for shipping and what I bought was $72. Nope! Bad bad bad horrible customer service. Never ever again will I shop there.

Tip for consumers:
Make sure you get a refund before 10min!!!!

Products used:
I’m taking this back and never shopping there again.

Service
Value
Shipping
Returns
gwenk58
1 review
0 helpful votes
November 4th, 2021

The toxic chemical smells in some of their bras makes me violently ill. I will be returning the item and never ordering anything from them again. Even after washing it's worse and stinks up the entire room. Smells like poison.

Products used:
Bra

dh641
2 reviews
0 helpful votes
December 3rd, 2021

Their online service and deals are getting worse. One of the 3 items in my order was cancelled due to being unavailable. They should've ask me the customer if I want the remaining items especially if I wanted to wear the items as a complete outfit... UGH... they are always out of something or after I've ordered something, it ends up being available, even new stuff... smh... always something. I need to make up in my mind to leave VS. Plus the coupon and reward deals suck compared to anywhere else I shop. I have approximately ten 25 off of 75 cards. I didn't realize until I tried to use them that it's one per order... REALLY! Just getting more and more ridiculous.

Tip for consumers:
No Comment

Products used:
Leggings, Sweatshirts and Tees

Value
Shipping
Returns
Quality
stuarth125
1 review
16 helpful votes
December 1st, 2020

I bought a certificate as a present for my girlfriend's birthday. She was so happy and came back with so lovely new lingerie and a body mist. She never stops saying: "I love Victorias's secret and I love you, of course"))) I guess I will never get the point of what is so special about this brand. I need to be a woman to understand that on their level.

juliettej13
1 review
0 helpful votes
December 11th, 2021

I am never shopping with you guys again. You offer a fee reversal every 18 months? Ridiculous. You're not eating up my money anymore. I'm paying it all off.

christinag612
1 review
0 helpful votes
February 2nd, 2022
Verified purchase

The employees at the Victoria's Secret at crossroads mall Mount Hope, Wv are rude treat their customers bad and act like they don't want u in the store very unprofessional

Products used:
Panties,bras,shirts,joggers

Service
Value
Shipping
Returns
Quality
amyb873
2 reviews
2 helpful votes
November 29th, 2021
Verified purchase

I have been a heavy heavy user of VS products over the past decade. I was addicted to the coupons and rewards bonuses. I probably would have just gone on spending $10k a year at Pink, VS, and their other branches of clothing forever except some things have changed that broke the spell they had me under. First, the quality of the items became so inconsistent. I would purchase a robe and it would be great, then when I bought another color it was terrible! I know they outsource so you never know what you're going to get. I've had expensive items fall apart after a few months of normal use. I took about 6 months off from shopping with VS but they sent me some coupons and I was back at it. Now I notice you can only use two coupon codes at a time and not three. Also, none of my coupons work unless I call in and have someone help me. It seems like they are trying to make it extremely hard to use the coupons that locked me into buying from them for so long. Turns out I'm addicted to discounts, not the clothing from VS! When I can't use the coupons on the first try, I just close my browser and use the sweats I bought last year. *shrugs* VS? Bye, girl!

Tip for consumers:
The product quality is very inconsistent. Don’t trust site reviews as they use reviews made on an earlier version of the product, but the new product is sourced from another place. Also, be wary of the coupons. It seems like VS is making them impossible to use. I’ve had to call in to use my coupons the last 3 times I’ve tried to order. I never had problems using coupons prior to 2020.

Products used:
I have bought and used a wide variety of products: swimsuits, fragrance, purses, clothes, bras, panties, sleepwear, blankets, shoes, hair accessories, socks, etc.

Service
Value
Shipping
Returns
Quality
heidic253
1 review
0 helpful votes
January 26th, 2022

I spend over an hour trying to get onto the website to see my statement as well as talking to representatives. There is a glitch in the system. No one knows how to help, but instead the reps are very critical. Blaming me, telling me that I never signed up. I have emails from Victoria Secret with my payment amount, along with a view my statement tab. No one wants to work hard, be kind or helpful there. It is a shame. It used to be a great place to shop!

Service
Value
Shipping
Returns
Quality
ranninb
1 review
0 helpful votes
March 28th, 2021

You want me to spend my money at your store after you tell me I have to wait in a line outside where you have the waiting circles one foot apart not six feet and only letting a couple people I. The store at a time I will not order or shop Victoria secrecy's ever agai. And I have three daughters who I use to take shopping g T your store never will that happen again your store and your policy is horrible when you have people waiting outside less than a foot apart

Service
Value
Shipping
Returns
Quality

Q&A (9)

Answer:

It's scam and vs and pink aren't worth the money due to both brands extremely cheap bad quality products and they have extremely low online sales and in store sales too. Nobody guys their crap online or in stores and they have fake phony reviews on the vs and pink website, fake phony reviews lying about how "great" their crappy cheap bad quality products are. Those reviews on their website just written by company and employees, not by real actual people cuz nobody buys their crap.

By Katherine W.
See more answers (3)
Answer:

Yes, they have great sales like that just need to watch for sales. Or join the Victoria Secret website for email alerts.

By Julie S.
See more answers (2)
Answer:

No it's not. It's scam and vs and pink aren't worth the money due to both brands extremely cheap bad quality products and they have extremely low online sales and in store sales too. Nobody guys their crap online or in stores and they have fake phony reviews on the vs and pink website, fake phony reviews lying about how "great" their crappy cheap bad quality products are. Those reviews on their website just written by company and employees, not by real actual people cuz nobody buys their crap.

By Katherine W.

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