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    VENUS Swimwear

VENUS Swimwear

1,287 reviews

Ratings On Other Platforms

Trustpilot
3.9 / 5
Corporate Values

Overview

VENUS Swimwear has a consumer rating of 2.33 stars from 1,287 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about VENUS Swimwear most frequently mention customer service, credit card and return label problems.VENUS Swimwear ranks 23rd among Swimwear sites.

  • Service
    139
  • Value
    149
  • Shipping
    146
  • Returns
    117
  • Quality
    149

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 25%
Positive
17
Neutral
8
Negative
43
View ratings trends
116
See all photos

What reviewers want you to know

Positive highlights

  • Venus has such cute clothes and great customer service!
  • Ordered two bathing suit tops, one bottom, and a romper.

Critical highlights

  • I also bought a dress and they sent me pants and they also charged me the return label for a mistake that was not mine.
  • They expect you to not check your credit card bill and not notice that they didn't refund you the full amount.
How would you rate VENUS Swimwear?
Top Positive Review

“I LOVE VENUS!”

Cristina R.
11/11/20

I don't trust a lot of online websites, but I have to say that Venus is one of my favorites. They have clothes for all dress styles at fair prices, especially if you take advantage of the constant deals, I have two orders on the way. Most of the items I have ordered have been great, and the few returns I've had have been processed with no problem. I love Venus and I am a loyal, satisfied customer.

See positive reviews
Top Critical Review

“BUYER BEWARE”

Sandi D.
12/21/20

BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.

See critical reviews

Reviews (1,287)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (304) return label (59) credit card (50) return policy (43) bathing suit (90) size chart (23)
sandid36
1 review
20 helpful votes
December 21st, 2020

BUYER BEWARE!. I've purchased two items and returned both. One was received by Venus on 11/18 and the other on 12/7 as indicated by UPS tracking numbers. Getting a refund is next to impossible. After multiple chats and emails, I still haven't gotten my refund. Venus said it was sent to paypal. Paypal shows no record. Venus indicated to contact my bank. My account still shows the credit for the amount $54.59! This is my experience. I will never purchase from Venus again. Not worth the headaches.

Tip for consumers:
Don't use this site. If you need to return and item, I'm not confident you will get a refund. Given the quality of the items that I returned, you will likely ask for a refund too. Best wishes.

Products used:
None, I returned both products that I purchased.

Service
Value
Shipping
Returns
Quality
heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Sandi! We apologize for the delay with your refund and we would love to research to see what is causing the delay. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.

maggiep115
1 review
28 helpful votes
February 6th, 2021

I purchased for the second time, same bathing suit. Covid 19 has put on extra pounds. Ordered same suit in larger size. Bottom is one color of aqua, top is a faded out, cheap fabric, can't get wrinkles out, "Venus" tag in suit is cheap looking, not like previous suits. Their quality has slipped to bout zero.
Also ordered ombré shoulder cover up. Faded badly and stained my washer tub even after using cold water. Venus isn't what it used to be. $130 for two pieces of cheap fabric. Waiting for return label. Regret they are selling such cheap items at same price or higher!

Tip for consumers:
Beware of Venus Swimwear Quality

Products used:
None

Value
Returns
Quality
maryj2142
1 review
18 helpful votes
July 11th, 2021

Been a customer for over a decade and have spent thousands of dollars. This last year since they've teamed up with Lascana they have become a company of poor quality, ill fitting clothes. Trust me, my closet is no less than 75% Venus purchases. I am sad to go but cannot continue to spend my money on what has become junk. The last order I received (just yesterday and it will be my last) the clothing has a weird chemical smell to it. Very disappointed to lose this clothing option

cristinar79
1 review
4 helpful votes
November 11th, 2020

I don't trust a lot of online websites, but I have to say that Venus is one of my favorites. They have clothes for all dress styles at fair prices, especially if you take advantage of the constant deals, I have two orders on the way. Most of the items I have ordered have been great, and the few returns I've had have been processed with no problem. I love Venus and I am a loyal, satisfied customer.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Christina! Thank you for your review and for being our valued customer. Customer satisfaction is very important to us and we are happy that we have achieved that. Please e-mail us at socialsupport@venus.com and we will be happy to send you something special.

rachellec39
1 review
11 helpful votes
June 6th, 2021
Verified purchase

I ordered some stuff back on May 20,2021. Have not received it yet. I keep sending emails, and as always they lie and make up some excuse. It's sad when even so called businesses are scammers too. Trying to get a refund just sad.

Tip for consumers:
Don’t do it, beware still waiting on my stuff.

Products used:
Still haven’t gotten the items

Service
Shipping
Quality
mistyb164
1 review
15 helpful votes
May 11th, 2021
Verified purchase

So I ordered 289.00 worth of cloths. It was damaged in the mail and never received. I called and they sent out what they didn't have on back order. So by the end of two months dealing with these idiots I am still missing an outfit and they won't send it. There trying to charge my card again for something I paid for two months ago. What a joke! Thanks for taking my money! Rip off!

Tip for consumers:
Hope it don’t get damaged in the mail.

Products used:
A couple rompers

amberr367
1 review
1 helpful vote
January 3rd, 2022
Verified purchase

Most of my wardrobe is Venus clothing. So I was surprised to see so many bad reviews. Bevause all of the clothing I have received was very trendy and of good quality. When I did have to make a return for an item that didn't fit right, I had no problems with returns either, as Venus refunded my money without any problems. I tend to think that more people report problem issues, because they are upset, and not many take the time to report when they've had good service.

Tip for consumers:
I notice a lot of reviews say that the clothing runs big. I think that most of the peices are made to fit loose and flowy, instead of tight. If you want it more form fitting and not loose and flowy, then order down a size.

Products used:
Lots of shirts, Shirts, skirts, skirt, dresses

Service
Value
Shipping
Returns
Quality
heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Amber! Thank you for sharing your experience with us. Customer satisfaction is very important to us and we always strive to achieve that to the best of our ability. Please continue to fill your closet with VENUS.

dijanaj
2 reviews
6 helpful votes
November 25th, 2020

I have ordered a few times now. I am sitting here and reading all those reviews and wondering are we talking about the same website. Everything that I have ordered came in correct size (if you use size chart), I am M size, sometimes S, depends on style. Plus material shown in pictures is absolutely the same that was shipped to me. And I am ordering more. So sad that there is a lot of people complaining. I am happy and I have no bad experience with Venus.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Dijana! Thank you for your five star review. Customer satisfaction is very important to us and we are happy that we were able to achieve that with you. We do our best to but we understand that customer satisfaction is not always possible with every customer. Please e-mail us at socialsupport@venus.com and we will be happy to send you something special.

normaj46
1 review
33 helpful votes
January 24th, 2020

Clothing is made of cheap material: it looses shape and will pill quickly. Trust me; you will be annoyed at those fuzz balls and it's because Venus Swimwear clothing is made up of synthetic fibers that are cheaply/loosely woven. Walmart quality. You should either wash clothing by hand, turn them inside out to avoid friction or buy a razor and find yourself always de-pilling your pieces. Next, you'll battle with clothing that also loses its shape. Sorry but this brand of clothing just isn't worth it.

The bathing suits are a grade better, so you may just want to stick with swimwear.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi norma, we do appreciate your feedback and apologize your order did not meet your expectations.We will still be happy to assist you and do what we can to make this right. Please e-mail us at socialsupport@venus.com for assistance.

bobs1408
1 review
3 helpful votes
February 10th, 2021
Verified purchase

I've been picking out Venus styles that I'd like to see my wife wear for years now. She's always been impressed with the value; quality, and fit. And, when my wife looks good she feels more confident and, for me it's a win-win! Thank you Venus.

Tip for consumers:
Sign up for their emails... they are regularly sending out discounts and notifications of sales.

Products used:
Jogging set

Service
Value
Shipping
Returns
Quality
mafilinsa
1 review
1 helpful vote
March 18th, 2022

Prices are not in alignment with today's market. In addition, their credit card payment cutoff on the due date is 5:00 p.m. EST. That is way too early for those of us who work full-time. They only grant one waiver every 18 months and are unforgiving. This is absolutely unacceptable. I have been a customer for 20+ years and will not be shopping here much longer if this continues. Venus, you need to put the customer first. You used to do so and THAT is how you grew as a company. Get over yourself.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Mafilins! Thank you for your review. The Venus credit card accounts are handled by Comenity Bank and they are a separate company from ours. While 100% customer satisfaction is always our goal, that is not always possible. Still, it is always appreciated when a customer takes the time to tell us ways to better our customer service team. Please send us an e-mail at socialsupport@venus.com and we will be happy to see how we can help.

amandap763
1 review
29 helpful votes
February 12th, 2021

Venus has cheapened the quality of their material since my last order, so beware. I have spent a lot of money with this company and I typically make a large purchase every spring. Not the same this year! I just received an order of several items and the quality of material is awful. Thin, see-through polyester junk. This is not the Venus I knew and loved. Will not be shopping here anymore. What a ripoff! Thanks for nothing.

Value
Returns
Quality
jacquelineq28
1 review
5 helpful votes
June 28th, 2021

Unhappy… first use, thread coming undone. Hole in pocket. Cheap feeling material. Stiff and itchy. Washed one pair of casual shorts…still itchy.

If we are going to pay $400-700% over cost, please at least make sure we are not coming undone at the seams in public for the first day!

Spend your extra $50 elsewhere.

Products used:
Shorts, shirt, romper

Service
Value
Shipping
Returns
Quality
tinaf164
1 review
31 helpful votes
April 16th, 2020

I wanted to purchase the Cold shoulder ribbed top size L color mint. It showed that it would be available for purchase as of the 17th of April. But it already sold out way before. This was 2 1/2 weeks ago. I called customer service and they said it was no longer in stock. And that they don't know when It will be back in stock. They said to keep checking online to see when it was available. Still says it's no longer available. Very disappointing.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Tina, we apologize for any inconvenience this experience has caused. It is possible that this style has been discontinued by our vendor but we will be happy to search for this style to be sure. We have sent you a private message to offer further assistance.

michelf48
1 review
6 helpful votes
May 25th, 2021

If you have a hard time with online shopping, I do not recommend shopping at this website because their return policy is not a good one. If you want all of your money back the only way to get accredited is if they give you store credit, otherwise you have to pay for shipping and handling to return it which almost always cost's half of the product's price. No.

Tip for consumers:
Don’t order here

Products used:
I ordered a swim suit- didn’t fit- tried to return it- only got half my money back- wtf?

Service
Value
Shipping
Returns
Quality
laurenz58
1 review
15 helpful votes
May 14th, 2021

I started ordering from venus less than a year ago and LOVED them. Then all of a sudden the quality of their clothes just tanked. I keep returning orders and ordering new things thinking maybe I just picked a few bad items, but I can't seem to get anything with the quality of my first few purchases. Did they start outsourcing or change vendors or something? I do love their easy returns and venus wallet option.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
michelec300
4 reviews
18 helpful votes
May 27th, 2020

I have been super satisfied with Venus.com. It is the only site where I buy swim wear, always fits perfectly, high quality, made in the USA. Their other items from Dresses to lingerie to accessories never disappoint. There customer service is fast and friendly. Returns/exchanges are fast and free. Great sales and promotions!

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Michele, thank you for your five star review. We are happy to see that your have been enjoying your shopping experience. We look forward to serving you again.

adalial1
1 review
54 helpful votes
February 27th, 2020

Their clothes are nothing like the pictures on the website... they're different material and a very different fit, and I have pretty much the same body type as the models on the website. So I returned what I bought which had costed $22 and they only refunded me back $8. Like what type of scam...? How are you going to send clothes that are completely different from what you advertised and then keep over half of the money when I send it back? Absolute idiocy.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Adalia, we apologize that this experience did not meet your expectations. We will be happy to review your account and correct any errors that have been made. Please e-mail us at socialsupport@venus.com for assistance.

tinaw306
1 review
32 helpful votes
June 6th, 2020

I reached out to customer service before ordering. I was told sizes are true to size and she told me what size Id need with my measurements. When the clothes were received they are too big! I cant return final sales and get charged for returns! This was there error! Is this what you do as a company when reaching out to customer service... LIE! I am never ordering here again and will let ithers know about this.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Tina, we apologize that your experience did not meet your expectations. We do our absolute best to help customers find the best size based on the information we are provided. Occasionally, some items are discontinued and marked down as final sale. Unfortunately, when an item is ordered that is a final sale item, it cannot be returned for a refund or exchange. However, items that are not final sale can be returned for a refund or exchange. We will be happy to review your account and see what we can do for you. Please e-mail us at socialsupport@venus.com for assistance.

irinap53
1 review
14 helpful votes
May 20th, 2020

I absolutely love my hoodie. I ordered it 3 days ago and I didn't expect it to come so fast.
It came in today and I put it on and it fit me like a glove. The color and the style are exactly what was shown on the model.
I was afraid that it wouldn't look the same as in the picture, but it looks and fits perfectly. I am so impressed and happy with the purchase and with the company. Thank you so much Venus for taking such a good care of your customers!
I will definitely buy here again.
Irina

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Irina, thank you so much for your stellar review. We are happy to have another satisfied customer and we are thrilled to hear that you are satisfied with your purchase. We look forwarded to serving you again.

jeng106
1 review
36 helpful votes
July 14th, 2020

Terrible returns. They send back the returns & keep your money. Rude customer service. I inquired after two months of my return and got my package returned. Called and nothing. Online service nothing. Im now out $198 unless they fix this. Its a scam don't so dont buy from here. They ask their staff to leave reviews because their ratings are poor- fyi- but i thought they would look like what they described. So frustrated I was scammed. Reporting to BBB if not corrected- they dont care

heidiv11
VENUS S. – VENUS Swimwear Rep

We sincerely apologize that your experience was less than exceptional. We would like to review your account to see what happened with your return. Please e-mail us at socialsupport@venus.com for assistance.

laurend213
1 review
1 helpful vote
May 3rd, 2020

I ordered 3 items for the first time from them and maybe I just got lucky, but all of them fit great. The material is a breathable and stretchy fabric. What I saw on the website is exactly what I got. Only complaint I have is 2 of the 3 items I bought have clasps on the peice that goes around your neck, and they are pretty difficult to work with.

evelyns322
1 review
0 helpful votes
November 5th, 2021

She gave me more information then the other lady who rushed me off the phone. Meena was nice and patient with all my questions. She's an asset to the Venus Company.

Tip for consumers:
Jeans are too big and not as pictured
Sweater dress was nice but the turtle neck was hot and overwhelmed- not as pictured.

Products used:
3 tops
1 necklace

Service
Value
Shipping
Returns
Quality
heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Evelyn! Thank you for your review and your kind words about Meena. We are sorry about the experience with the other agent but also glad that everything was resolved for you. Thank you for choosing us!

lisag2105
1 review
1 helpful vote
November 14th, 2021

I have ordered several things from Venus and very satisfied. I get sent links via email from them showing me items I might be interested in only when I click on the items... there is an X over my size! It seems every item I want to purchase is sold out. Very aggravating. How do you run a business if your most popular items and sizes are always sold out? I'm going to look for a womens clothing store that actually has stock to purchase from.

Tip for consumers:
Unless you get first dibs on clothing you may find everything you click on is sold out.

Products used:
Ankle booties,distressted jeans and several wonderful tops I love

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Lisa! Thank you for your review and we apologize for your frustrations. We do our absolute best to re-stock items as soon as we can. Although uncommon, we do experience vendor or shipping delays for new shipments. Also, once we receive the merchandise it has to pass quality inspection before it can be shipped out to customers. We hope this information is helpful. If we may be of any assistance, please send us a message to socialsupport@venus.com.

jaa4
1 review
29 helpful votes
June 25th, 2020

Rude agents on the phone. Claim they never received my return - giving me excuse that due to what is going on, mail takes longer. No it does not - I am shopping online constantly and have had zero problems with any other company for purchases or returns. Don't waste your time ordering anything with this company.

heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Ja! We apologize that this experience has not met your expectations. We will be happy to check on your return and provide you with an update. Please e-mail us at socialsupport@venus.com for assistance.

Q&A (176)

Answer:

I've been buying from Venus FOR YEARS(!) so I was so surprised at all the bad reviews. Yes, occasionally I've been unhappy with a purchase BUT it's rare; and yes, there was a couple of items that I found "cheap-looking" (but I'm super-careful to read the material description prior to purchase - sometimes you can just tell). Their sizing surprises me though... I'm usually a large in regular & a XL in juniors BUT I always wear a Medium in Venus clothing (5'1", 115 lbs, 36D) - I'm thinking that they cater to the "busty"? (Or maybe the clothes ARE made in China?) Who knows... don't care... their clothes are different from anywhere else & I always get compliments - especially from my husband! However, after 15 + yrs as a customer, I must admit I was unaware they offered free returns (good to know :), but happy I've only returned 2 or 3 items & didn't have any issues - re-packed (w/in 30 days), dropped at PO & rec'd credit on my CC. My ONLY complaint with Venus is the prices; the trick is to wait for a sale (and PS, there prices change every 24-72 hours - NOT kidding!) Everyone has an opinion... if YOU like their clothes, give them a try & form your own - you may just be missing out on fashions that'll look great on you!

By Dee C.
See more answers (18)
Answer:

Create and account at their site, Sign up for catalogs by submitting your address info.

By Patti B.
See more answers (4)
Answer:

I am a perfect size 8 in say an Old Navy sweater which makes me a M. I am a M with Venus I feel their sizes are way closer to being realistic than say Victoria Secret. Apparently at Victoria Secrets no one has arms or hips. I'm 5'5,135 lbs, size 8 in normal close yet if I pay alot of money for say a dress that dress could be a 6, like at Nordstroms, Yet if I went into say Forever 21 just to get a shirt/sweater/dress chances are I would purchase a Large because they cater to teens. Just because I am 53 does not mean I want to dress "old". LOVE Venus clothes. Their returns are fine too, I found them easy and friendly to work with. Hope this helps. Smiles, Joanne

By Joanne G.
See more answers (11)
Answer:

The quality of these closes are horrible! I bought a sweatshirt and the large pocket on the front was down on crooked and the seams on both sides were very uneven. The $70 boots I bought were awful. They both said 7 1/2 but 1 didn't fit at all and they both had holes in the shoes.

By Crystal H.
See more answers (10)
Answer:

THESE DRESSES RUN VERY LONG! THE MODELS TEND TO BE 5 FT 9 IN. OR TALLER! I AM 5 FEET 4 INCHES SO I DO NOT ORDER ANY MAXI DRESSES... LOOK/CHECK TO SEE IF THERE ARE PETITE OPTIONS FOR THESE DRESSES. GOOD LUCK!

By JUDY S.
See more answers (6)
Answer:

No. If anything slightly larger. But if you follow sizing chart for each item as their products are sourced from different companies so it changes per item, You will find the right size to order. Also reviewers also give info on how loose/tight and item will be so be sure to read those as well. I have never had an issue finding the correct size to order.

By Kristie R.
See more answers (7)

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About the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

Company Representative

heidiv11
VENUS S.
Support
Usually responds not within the first month

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