• Bookmark

    Torrid

Ratings On Other Platforms

Reviews.io
4.2 / 5
Corporate Values

Overview

Torrid has a consumer rating of 1.91 stars from 162 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Torrid most frequently mention customer service, credit card and next day problems.Torrid ranks 89th among Plus Size sites.

  • Service
    41
  • Value
    42
  • Shipping
    35
  • Returns
    29
  • Quality
    35
Positive reviews (last 12 months): 15%
Positive
6
Neutral
1
Negative
33
View ratings trends
18
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No explanation as to why, only the number to reach their customer service office.
How would you rate Torrid?
Top Positive Review

“Best plus size option”

Jocelyn V.
12/21/20

Really the best selection of cute plus size clothes. Significantly more cotton and rayon options than competitors. Clothes are typically good quality (but occasionally have designs easily damaged in washer) clothing, the majority of shoes are not great quality - but they are also one of the few stores I can find boots that fit my calves. Prices are generally excessive - but they have a number of excellent sales. It is inconsistent whether you can leave a review - which is frustrating.

See positive reviews
Top Critical Review

“Worst customer service”

Heather S.
2/5/22

I love thier clothes, but living outside the US I have to order online. The clothes take ages to arrive, and if you have any issues dealing with customer services is a nightmare. I'm not sure if they actually have customer service people or if they are bots, as the replies make little to no sense, and you just seem to go round in circles without ever reaching a resolution. If they are actual people I think they must tell them to be dumb on purpose so you give up and just cut your losses.

See critical reviews

Reviews (162)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (50)
heathers1609
1 review
0 helpful votes
February 5th, 2022
Verified purchase

I love thier clothes, but living outside the US I have to order online. The clothes take ages to arrive, and if you have any issues dealing with customer services is a nightmare. I'm not sure if they actually have customer service people or if they are bots, as the replies make little to no sense, and you just seem to go round in circles without ever reaching a resolution. If they are actual people I think they must tell them to be dumb on purpose so you give up and just cut your losses.

Service
Value
Shipping
Quality
traciel34
1 review
5 helpful votes
March 13th, 2021

I pay my Torrid card every month as my bank statement states. Torrid say my payments arent showing up on their end! What?!
Thats funny because their company is definitely taking payments on my end. I'm am paying off and never dealing with this crooked company TORRID again! Use cash in store only if you decide to shop there. Saving 15% is not worth crushing your credit score!

jennifero1019
1 review
1 helpful vote
April 2nd, 2022

I placed an order and waited 4 weeks. And nothing
I contacted there customer service and no one would help me. I spoke with Sarah ( who said she was a supervisor) and she did nothing for me.
Was insisting that I just take the refund and reorder the things again… she refused to contact the shipper or even replace the items.
She was ignorant and condescending.
Worst service.
I asked for her manger and that person never called me back.
They have officially lost a customer …

nonab22
1 review
0 helpful votes
April 2nd, 2022

I tried to make a return on the website for two weeks but kept getting a "try again later" message, contacted customer service via chat and waited for over an hour as the agent kept saying "so sorry! I'll send your return label soon! Thanks so much!" and after an extended wait time was ASSURED that I would receive a return label by mail. Well, it's been a week of waiting, checking my spam folder for the label, which is clearly NEVER coming. Be careful what you buy from Torrid because it will be yours forever.

zoeyv2
4 reviews
4 helpful votes
October 14th, 2020

I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.

nicholes127
4 reviews
1 helpful vote
February 21st, 2022

I love torrid so much. Almost all of my purchases from them have been cute, trendy, well-fitting, whimsical and overall comfortable. I love the clothes because they are good quality.

Tip for consumers:
The sizing for me is spot on. Read reviews to find out if something runs small or big.

Products used:
Tops, leggings, swim, active, dresses, jewelry

Service
Value
Shipping
Returns
Quality
pennyp158
1 review
9 helpful votes
May 22nd, 2021

I bought an expensive sports bra that fell apart after 2 months and they refused the return. I won't shop at Torrid ever again.

Tip for consumers:
Don’t buy from Torrid!

Products used:
Athletic

Service
Value
Shipping
Returns
Quality
jocelynv24
1 review
0 helpful votes
December 21st, 2020

Really the best selection of cute plus size clothes. Significantly more cotton and rayon options than competitors. Clothes are typically good quality (but occasionally have designs easily damaged in washer) clothing, the majority of shoes are not great quality - but they are also one of the few stores I can find boots that fit my calves.
Prices are generally excessive - but they have a number of excellent sales.
It is inconsistent whether you can leave a review - which is frustrating.

ginab525
1 review
0 helpful votes
February 13th, 2022

Over the weekend I went to Topeka Kansas store in the mall. First time ever and the 3 ladies in this store was amazing help. I never shop for clothes for myself. I tried on 2 pair of jeans and omg they fit perfectly. I told the ladies I have never in my life found a pair of pants to fit and feel so great! These ladies made me feel comfortable. I don't live near by but when I can I will go back. I definitely will by on line. The clothes just feel amazing.

Tip for consumers:
The clothes fell amazing

Products used:
Jeans and shirts

Service
Value
Shipping
Quality
roxanned60
1 review
25 helpful votes
November 28th, 2020

They have a sale for 50% off the site and then a sale for 60% off site and wont price match or let you cancel orders. They use surepost to ship which takes weeks. The customer service is awful and the prices are too much $. Now that covid hit Idc if this place goes under. Hot topic is their sister site and its the same way. No free shipping on either unless you spend 50 bucks. Granted you spend 80 on sweaters there but still. Just a waste of time.

johng2836
1 review
23 helpful votes
August 25th, 2020

Torrid is extremely slow to ship their products, taking weeks to deliver. They also take months to process returns or do not process them at all. They do not follow through on their promises to process refunds. Buyer beware and shop with caution. It has been three months and they have done nothing but lead on with lies. Shame on you Torrid. Enjoy my money a$$holes.

monicar502
1 review
2 helpful votes
March 11th, 2022
Verified purchase

I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy.

Tip for consumers:
Don't order online

Products used:
Lingerie, intimates.

Service
Value
Shipping
Returns
Quality
samanthah486
1 review
5 helpful votes
August 17th, 2021

They offer you 40% off your first order if you apply and are accepted for a torrid credit card. It's a pretty nice incentive since it's an expensive clothing line. I followed the directions, and immediately after approval clicked CHECK OUT. I wasted no time, I didn't close my browser, nothing! Their website did not save my card info or give me the 40%. I still ordered, because the items go out of stock so quickly. Sure enough customer service will not provide any future discount as a resolution to this issue. Then I go digging for information, and see that they have this listed elsewhere that they will not replace the discount if lost. Well if you have to put that on your page, it probably means you have TONS of people that this is happening to and making complaints about. I will be cancelling my card and not purchasing from this store again. I got roped into applying for this card, and it was a SCAM. They know it's happening because their website is faulty. Horrible customer service.

Tip for consumers:
Credit card scam. Poor customer service.

Products used:
Going to return

Service
Value
Shipping
Quality
ceniao
1 review
14 helpful votes
October 13th, 2020

I called customer service and they did not help me with my issue at all. I'm a constant shopper at torrid. I have spent so much at there stores and they said I didn't spend enough to receive torrid haute cash. Any one who shops there knows that any time you make a purchase at torrid you are spending at least 80 bucks every time. And that's being cheap. I am so disappointed in their lack of integrity and they lied straight to my face, I have my receipts. I am shocked at the lack of intellect on their ends and their incapability to help me with my query. Wasted close to an hr on the phone and got no help.

shaym13
12 reviews
30 helpful votes
July 16th, 2021

I have been shopping here 20 some years and the prices which are insane keep going up and and quality going down. Half the stuff is always excluded from promotions. Torrid Cash is an absolute joke. I have over 500 in torrid cash but you can only use about 250 at a time. I would have to spend $1000 to get able to use it despite it being 25 off of 50. It doesn't even make it worth it. There aren't many options available for plus size women but I'll lose weight before I keep shopping here.

Service
Value
Shipping
Returns
Quality
rasheedah7
1 review
0 helpful votes
November 22nd, 2021

I want to the Torrid in the Fashion District the young lady name Jay was awesome and very helpful I was looking for a Strapless bra for my daughter who is very top heavy 44H Jay took her time getting the Measurements helped my daughter try it on and even gave great suggestions unfortunately they didn't have her size in the store at the time but was very helpful with helping me order it online Thank You so much Jay we will be seeing you soon

jenniferh1280
3 reviews
16 helpful votes
February 18th, 2021

I place 8 orders during the presidents day sale. Each one was cancelled but the items are still listed on there site. When I called customer service I was told I could reorder however, since the sale is over it is now twice as much. I'm not doing business with these people again.

Tip for consumers:
Dont shop with them. You will only get full priced items. Sale or clearance they will cancel your order

Products used:
Shirts, pants, shorts,

Service
Value
Shipping
Returns
Quality
michelem98
32 reviews
78 helpful votes
January 18th, 2020

When you are a plus size, getting the cool tshirts for movies and tv shows is all but impossible. Yoiu can get mens shirts with that awful ring neck. Not feminine and not soft. These shirts are so soft. I love them and keep buying more.
But the pretty, professional shirts are so often sheer. I can't wear them without finding something to go under them. Some things they make are so perfect for plus size women but others seem oblivious to our need for a real bra - spaghetti straps aren't sufficient. I just keep wondering where the disconnect is. Some things are so great and others are such misses.
They offer pretty cardigans but I can't keep gambling because sometimes one size is perfect and others it's too big and I hate doing returns. I LOVE the Doctor Who cardigan I purchased - it is thick, pretty and well-made but it is so big that I just wear it around the house. They need consistency,

pattis245
2 reviews
5 helpful votes
August 26th, 2021

So there this sale on clearance yesterday and I purchased $276.00 worth of items. Today, I get an email they cancelled my order. No reason given. So I call. The representative says it's their error so she kept me on the phone an hour adding everything back to the a new order and wow everything is still in stock Puts me on hold to add the quantity of some. I ordered 2-3 of most of the items. Yay. I told her it's not showing up in quantity but it's at the same price. She said "don't worry it needs time to change in their "system". An hour goes by no email confirmation. Nothing changes in the quantity. So I spend another hour talking to a new rep. Guess what? Most everything is now " out of stock" LOL but there was still some left to my order. I asked her just to cancel and she said she can't lol so She says to take it back to the store. Well, nice idea except they don't return clearance items. So I go with what they do have. She gives me $20 for being so patient. I finally get off the phone with them and one by one I am getting emails on every single item being out of stock. Torrid does not care about their customers. This is the worst most unprofessional company I've ever dealt with. Hopefully I'm not being charged so I'll check my bank in the morning. Same crap nothing changes. Torrid You need to do something about your stock numbers and the unprofessional way you conduct business. You are losing customers. Have you seen your feedback? Do you look? I am Spending around 200-$1500 a month on your clothes and if you Torrid make a mistake and screw your customers they will go through hell to get it right. But you sure get your money. I no longer trust them with my money. When I had $140 in rewards I spent it in the store because if they're out of stock you'll never see your reward again. Spent a month getting my gift card amount back literally talking to 15 reps and hours upon hours just to get one card back. This is insane

Tip for consumers:
Torrid is a mess!

Products used:
Tops, Dresses, pants, skirts

Service
Value
Shipping
Returns
Quality
darlenet137
1 review
0 helpful votes
May 24th, 2021

Torrid in Willow Grove Mall has the best customer service from start to finish,
The girls always help both me and my daughter find just the right clothes!
I find their clothes excellent quality and they last for years.

Pricey but worth it.

Service
Value
patrickb665
1 review
15 helpful votes
July 30th, 2020

I am a male crossdresser. The store staff is wonderful, very helpful,, and has always made me feel comfortable while shopping. They doo a great job helping me pick out items. Torrid is the only store I will ever by my bra and panties from. Their selection is always very good. I love they have a good number of matching bra and panty sets. The fit, comfort level is great. I have shopped in store as well as have had the store order items for me. I will be Torrid girl for ever.

amye804
1 review
0 helpful votes
February 5th, 2022
Verified purchase

I have been shopping at Torrid for many years and recently I made a pretty huge purchase. My t shirts were all 3x but were so inconsistent with sizes. Some were way too tight while others were way too big. Not to mention I bought two bras and they are legit some of the worst fitting bras I've ever worn. I cannot even return or exchange them because of their "final sale" rule which should not even apply to online orders. I wear a size DD and these bras fit more like a DDD and the quality is terrible. I bought a pair of boots that were my size 8 with wide calf and were still too small, but then again were also final sale so I can't return them. So Never ever again will I shop here online. You literally have to try on everything before you buy it otherwise you'll be out of hundreds of dollars like me.

Tip for consumers:
Never buy clearance or final sale online

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
haleyh105
1 review
2 helpful votes
August 19th, 2021

They carry mainly outdated granny style clothes for plus size women because of course who would wanna see a bigger girl in anything stylish or cute really overpriced as well because there's virtually no where else for plus size ppl to shop. Really sucks.

Service
Value
Shipping
Returns
Quality
silvial50
1 review
18 helpful votes
October 13th, 2020

I think it's extremely unfair that torrid raise their clearance price When they added the Bogo sale. I also I'm not fond of their delivery system. It tells you that the Merchandise you bought is arriving by UPS but you don't find out until the last minute that it's not coming by UPS and they transferred your merchandise to USPS. There were a couple times that I ordered from them & I was missing an items & both times the items that I was missing were no longer available so had to settle something else because I didn't want to have to deal with it taking forever to get my money put back on my card. Neither of those times did Torrid offer anything for The inconvenience. I order a lot of stuff online and when A Company messes up they always try to make things right and offer a discount on your next purchase but not Torrid.

aprilh331
3 reviews
0 helpful votes
May 26th, 2021

I've never had a bad experience with Torrid. I've managed to find some very good work clothing that doesn't look too young, but isn't frumpy either.

Tip for consumers:
They have some great professional looking work tops for plus sizes.

Service
Value
Shipping
Quality

Q&A (5)

Answer:

They are the most consistent in sizes that I have found - so depends on what store you are comparing them to and your body shape. I am kind of boxed shape (except for cutting in under the bust I am big everywhere) - they run smaller than Lane Bryant for me - but for my friend who is chest heavy she wears the same sizes at both. In comparison to most regular sized stores I size down - like I am a 4x at Old Navy - a 3x at Torrid.

By Jocelyn V.
See more answers (5)
Answer:

It also depends on the time of year - pre covid most of the year I typically received items within a week. But after holidays or major sales it has taken up to a month.

By Jocelyn V.
See more answers (2)
Answer:

I recently returned an item after waiting more than two weeks for delivery. It took almost a month for them to respond and acknowledge that they received the returned item. I never wore the item (shoes) because they were too small and Torrid only refunded 1/2 of the purchase price. RIP OFF!

By Cynthia G.
See more answers (2)
Answer:

DON'T ORDER SHOES FROM THEM! I recently returned a pair of sandals that did not fit. I returned them the next day and fortunately returned via UPS so I had a tracking number. It took almost a month to get an acknowledgement that they received the return ONLY because I kept sending them the UPS proof of delivery, and then ---- THEY ONLY REFUNDED HALF THE PURCHASE PRICE!

By Cynthia G.

Can’t see your question? Ask to get answers from the Torrid staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Torrid is all about the Fashion! Find Plus-Size Style and Trendy Clothes you're looking for whether it's Jeans, Tees, Dresses and more.

How do I know I can trust these reviews about Torrid?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Torrid?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more