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    TJ Maxx

Ratings On Other Platforms

Trustpilot
2.1 / 5
ResellerRatings
1.5 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

TJ Maxx has a consumer rating of 3.44 stars from 391 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with TJ Maxx most frequently mention great prices, name brand and good quality.TJ Maxx ranks 9th among Department Store sites.

Positive reviews (last 12 months): 13.9%
Positive
5
Neutral
0
Negative
31
View ratings trends
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service has been non responsive and impossible to reach, which is unacceptable.
How would you rate TJ Maxx?
Top Positive Review

“Great buys!”

Luisa S.
3/23/22

I love the variety of items you can buy while visiting TJ Maxx. I also love each department has its own clearance section. Check out the video attached for the cutest fund I got today!

See positive reviews
Top Critical Review

“Awful Ship Times”

A M.
2/4/22

I find it absolutely ridiculous for a company to take anything over 5 business days to ship an online order. Unless you're making the item from scratch. I placed my order 10 business days ago and nothing. No cancellation. Just a sitting order. If macys can ship my order in 5 hours you sure as heck can get your processing together and ship faster. If you can't get your stuff together then stop trying to get into e-commerce. Never purchasing online again. I recommend you don't either cause who knows if and when I'll ever get my order. Maybe T.J.maxx.com is operating as a drop shipper. Whatever the case, annoying.

See critical reviews

Reviews (391)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (43)
anneq25
1 review
6 helpful votes
February 4th, 2022
Verified purchase

I find it absolutely ridiculous for a company to take anything over 5 business days to ship an online order. Unless you're making the item from scratch. I placed my order 10 business days ago and nothing. No cancellation. Just a sitting order. If macys can ship my order in 5 hours you sure as heck can get your processing together and ship faster. If you can't get your stuff together then stop trying to get into e-commerce. Never purchasing online again. I recommend you don't either cause who knows if and when I'll ever get my order. Maybe T.J.maxx.com is operating as a drop shipper. Whatever the case, annoying.

Tip for consumers:
Over 10 business days to ship and still counting as of January 2022

donnas2687
1 review
5 helpful votes
February 9th, 2022

Never again. Placed order 1/20/22 for gifts. Showed me order was being worked on. Now today, all the sudden they cancelled EVERYTHING! What an absolute JOKE!

Tip for consumers:
Don't order from them online. I've tried twice, and both times they cancelled order WEEKS later.

Products used:
None! They cancelled them all!

Service
jalaa4
1 review
2 helpful votes
March 18th, 2022

What has happened to this store? TJ Maxx used to have fine quality clothes and accessories, many of which were made in Italy. Now everything is cheap, synthetic material. The styles are also not pretty. Whoever the buyers are for the store they do not have good taste. The clothes and accessories made in Italy are gaudy, status symbols. TJ is no longer the store for refinded taste. Such a disappointment. Please bring back the old quality.

Value
Quality
loveb45
4 reviews
15 helpful votes
September 9th, 2020

TJmaxx cancelled my orders several times and not even bother to send an email to let me know. I am not sure if it happens to others. Most of the time, TJmaxx cancelled my orders of more expensive stuff. Because of its terrible customer services, I tent to buy less expensive things from TJmaxx but from time to time, I just could not resist the price and decided to buy. The results had been the same, they got cancelled. Do they do analysis of people's situation?

luisas36
12 reviews
0 helpful votes
March 23rd, 2022
Verified purchase

I love the variety of items you can buy while visiting TJ Maxx. I also love each department has its own clearance section. Check out the video attached for the cutest fund I got today!

Products used:
Jacket!

Service
Value
Returns
Quality
brib29
1 review
4 helpful votes
May 19th, 2021

Very liberal store but pays their employees $9 an hour still. Why? I thought they loved raising wages and giving people more pay? They asked if I wanted full time and I said no it's not worth it with how much I get paid. I'd rather work part time instead of slaving my week away for pennies. Tj Maxx do better & raise your wages! Liberal until it's your own money!

Service
Value
Shipping
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brooked123
1 review
9 helpful votes
October 1st, 2021

1) It takes at least a full 2 weeks to receive your online order. And theres a very tight return timeframe already.
(It's also hard to plan payments on debit cards for 2 weeks later, when they finally deduct your money.)
2) The customer service reps are usually poorly informed, and rarely show any understanding or care.
3) There are glitches in the system: on multiple occasions, I got erroneous emails every 2 hours for days on end, until customer service responded to correct it. (And often, it takes repeated contacts for them to understand and fix it. Then, they don't offer any apologies.)

Service
Value
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nicg15
1 review
11 helpful votes
May 24th, 2021

As much as I used to love going to TJMaxx I don't even want to think about the store after it messed up all my online orders. Even with its other brand Sierra. At first I was excited to shop from TJMaxx.com. Both stores show great selections online and good discounts also. Don't be fooled. Your order either gets cancelled the next day or mysteriously ships after 5-7 days after you bought it somewhere else because you were told the order was cancelled. What's the point of ordering anything with them if it's all going to be cancelled or super late? Buyer beware, you're money is going to get tied up on orders that never come in.

Tip for consumers:
Don't place orders online, it's a waste of time.

Service
Value
Shipping
Returns
Quality
marianitap
1 review
2 helpful votes
December 21st, 2021

Watch out when Shopping@ Tj Maxx@ Henderson location Columbus, Ohio. One of the cashier there is very rude and not friendly at all when you ask her to wrap your glassware so it won't break she will raise her voice to you and rolling her eyes and slamming while she's wrapping your stuff. I was just praying that it won't break. Anyway I said something why she's having an attitude she just look at me snd rolls her eyes more. I guess she just doesn't wanted to wrap my glassware which I should not ask her to do that as she should know that already part of her job and commonsense. I just let it go snd did not reported her which probably doesn't matter anyway. I'm very disappointed and probably won't shop there as much as don't wanted to be treated like that, very poor customer service. Spent lots of money there but now I will not do my business there.
Loyal customer -

Tip for consumers:
Customer service
Check the website /products

Products used:
Everything

Service
Value
Quality
cindyc1166
1 review
3 helpful votes
August 20th, 2021

When you put something in your cart and continue to shop, STOP! DON'T continue to shop. The item that is in your cart might sell out. Disappointing, because I want to look around and spend more money, but then the item sells out. The items in your cart should be held for at least 5mins., so you can continue to shop without worrying about things selling out. I have learned my lesson and will ONLY purchase the item that I find right away and not continue to shop.

Tip for consumers:
Buy what you want FAST. Don't spend more money by continuing to shop.

Products used:
Tried to shop, but item I wanted sold out while I was continuing to shop.

Service
Value
Shipping
Returns
Quality
emmad230
1 review
10 helpful votes
August 13th, 2021

You can't just get your damn order. I just keep ordering the same things. After almost a week they just cancel the order.

Tip for consumers:
Don’t shop online

Products used:
I still didn’t get my order

Service
Value
Shipping
Returns
Quality
rileyf31
1 review
4 helpful votes
March 8th, 2020

I bought toblerones and they didn't put them in my bag. I was looking forward to them the whole ride home and now I don't have any toblerones. Pissed off. Bag with no toblerones shown.

delaineyt
3 reviews
20 helpful votes
January 14th, 2020

My wife adores this store for its wide range of different clothes and shoes. I completely agree with her. You're always able to find interesting clothes in this shop.

jessicaf1000
1 review
1 helpful vote
October 11th, 2021

The employees here don't actually care about you and half the time get annoyed when you ask for help or even when you're getting in line they don't hear about your day they just try to sell you their tjmax credit card. I went there just because my family was going I don't regularly shop there so I wasn't interested in buy anything other than some Halloween decorations that were already put out in the beginning of August. I paid $70.00 for a big pumpkin decoration, while I'm in line the manger himself is trying to promote the Tjmaxx rewards card saying no annual fees 10% back for every 200 you spend. I repeated said no I'm good and they kept hassle me saying you will save more. Some employees pass it off as just a reward card which it isn't definitely is not when reading the packet they give you. There is an annual fee and interest rate is 28%.

Service
Value
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suzannel201
2 reviews
0 helpful votes
July 15th, 2020

A huge shout out to Doris &Dyanne! They gave excellent customer service at the Beverly Hills location. They took their time and explained the difference in the metals used in various jewelry. Needless to say we bought it all! Thanks from the bottom of our hearts!

emim12
0 reviews
3 helpful votes
January 18th, 2022

TJ Maxx ships order a week after it's placed unless you're paying for shipping. Your have to spend at least $89 to qualify for free shipping. It took over two weeks for me to receive my order and I've already lost interest of the things I ordered by the time I received them so had to return them to one of the local store. I'm glad I realized I didn't want the items that bad.

Tip for consumers:
Expect three weeks to receive your order.

Products used:
Clothing.

Service
Value
Shipping
Returns
Quality
janiceb445
1 review
4 helpful votes
December 3rd, 2020

TJ Maxx for years has been one of my favorite stores. Great selection and value. Today I entered the Tacoma Store. There was one gal outside passing out masks and counting customers entering and leaving. When I entered there were 4 more masked (police) employees at the entrance. They followed customers around (rather creepily) and kept chirping to keep their masks on. Cover their noses, etc. I feel more like I am in communist China. Sadly, I wont be shopping there for a very long time.

zoeyp5
1 review
7 helpful votes
October 8th, 2020

I wish it wasn't like a military in there. All the cashiers have to go through this script and it's unsettling. While I was waiting in line, I heard a manager or something tell this girl to say the script because I guess she doesn't like it and it was uncomfortable. I think the employees should be more free and natural, then me and a bunch of other people would go there more often. We like to see people happy, not miserable corporation sheeps just trying to get a paycheck. TJX needs to reevaluate their entire company policies.

annan674
1 review
4 helpful votes
December 13th, 2021

The manager was really rude i went to clean the store and i was finishing up and referred to me as "that girl" she could've easily asked for my name and after i was about to leave the store was already open and starts yelling to me infront of the customers and starts talking to me rudely that is maladministration they need to hire a manger with good and friendly service it was a hispanic lady with glasses

Service
Value
susans2361
1 review
3 helpful votes
August 2nd, 2020

This Carmel popcorn from popcorn factory Made my granddaughter and I stomach very upset and would not recommend and should not buy it.

alizac6
1 review
2 helpful votes
March 13th, 2022

I ordered a squishmallow on 3/9. Two days ago, I was informed that my order has been cancelled and wasn't given a reason why. I am hesitant to order from TJ Maxx online again, especially since this seems to be a common occurrence for this store. I am disappointed because I was looking forward to receive my product. Additionally, I used a free shipping code for this purchase, and now this code is invalid, even though my order was cancelled.

Service
Value
Shipping
monicas628
1 review
3 helpful votes
December 1st, 2021

I purchased online through PayPal and returned in the store and they would not send my money back to the PayPal account which many of the other stores do. Instead I was given store credit which is useless since I do not shop at Tj Maxx. Now I am forced to use that money at the store. How ridiculous.

isabellag50
1 review
18 helpful votes
October 10th, 2020

I placed an order over 2 weeks ago and I still HAVE NOT received shipping confirmation... I placed an order online two months ago and it took about 5 days for the item to ship then a following 5 days for the shipment. I thought it was too long but I gave them a second chance with my most recent order. IT WAS A MISTAKE. Unless you are okay with ordering an item to come a month later DO NOT ORDER FROM THEM.

karenm3409
1 review
2 helpful votes
October 8th, 2021

I shopped TJ Max in Green Bay, WI many times over the years. I never had a negative experience in the store until today when the clerk refused to give me cash back for an item I needed to return. I explained the situation 3 times to 3 clerks. I had purchased the return item using my new temporary TJ Max card. The plastic card has still not arrived by mail. I gave them the receipt I had from when I signed up for the card; they could get the info they needed from it. But they didn't. They refused to give me a cash refund. I will NEVER shop at TJ Max or Home Goods again. What happened to genuine customer service?!

Tip for consumers:
Don’t shop at TJ Max in Green Bay, WI!

Products used:
Leggings

Service
Value
Returns
Quality
davidz735
1 review
3 helpful votes
February 11th, 2022

Within the last 4-5 months, I've placed several orders on TJ Maxx and Marshalls' web sites. At least 4 of them have been cancelled (according to the emails) due to items being out of stock, despite the fact that when I check back on their web site several days later, the items are still listed as being in stock. I then have to resubmit a new order. In most cases once the new order is placed and shipped, those so-called out of stock items arrive at my door. It's ridiculous and someone at their HQ is messing things up. When one of my orders was cancelled due to payment issues, I called customer service to resolve it and try to figure out the problem was. They were of no help. All they could do was resubmit my payment information, which was a complete waste of time as my order was cancelled anyway. I really hope a consumer law suit is brought up against this company.

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Q&A (8)

Answer:

This site takes a lot longer to ship than normal sites. I do not know why they are slow. There's a chance they could also cancel your order because their inventory status is not usually up to date.

By Pamela C.
See more answers (3)
Answer:

It's probably in the process of being cancelled. Tjmaxx online sucks

By Jo H.
Answer:

It seems they run true to size. I haven't had any difficulty but don't know about others.

By Nancy E.

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