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    Simply Dresses

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4.2 / 5
ResellerRatings
4 / 5
Corporate Values

Overview

Simply Dresses has a consumer rating of 3.32 stars from 156 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Simply Dresses most frequently mention excellent quality and size chart.Simply Dresses ranks 151st among Women's Clothing sites.

  • Service
    8
  • Value
    9
  • Shipping
    11
  • Quality
    10
Positive reviews (last 12 months): 0%
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Negative
2
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What reviewers want you to know

Positive highlights

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Critical highlights

  • They have a terrible return policy and if you don't catch the "for store credit only" you are screwed.
How would you rate Simply Dresses?
Top Positive Review

“Good Quality”

Emma R.
5/12/20

I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.

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Top Critical Review

“If I could rate less than one star I would”

Jeannie C.
5/8/21

Terrible return policy. My daughter ordered several dresses from different stores and went past the 7 day return policy by 9 days on a $300 dress. No exceptions. The other places we purchased from had excellent customer service and worked with me. I will never order from Simply Dresses again and will def spread the word.

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Reviews (156)

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store credit (8)
jeanniec81
1 review
2 helpful votes
May 8th, 2021

Terrible return policy. My daughter ordered several dresses from different stores and went past the 7 day return policy by 9 days on a $300 dress. No exceptions. The other places we purchased from had excellent customer service and worked with me. I will never order from Simply Dresses again and will def spread the word.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
kassieh4
1 review
0 helpful votes
July 22nd, 2020

Got my dress in the mail a couple days ago the sizing chart is WAYYYY off. Not able to return it do to their policy of one of a kind dresses fine print? Maybe they should take more than 1 days to make these. Not to mention the slit for it is in the center when it should be aided a touch according to the photo. If they are turkey one of a kind dresses they should ask for all measurements.

simplyd
Simply D. – Simply Dresses Rep

Kindly email us: support@simplydresses.com

amandah804
1 review
0 helpful votes
August 6th, 2020

The dresses I received from this company were lovely. HOWEVER. I was tricked by the small print about duty and tax.
After paying the cost of the dresses- which was not cheap, I then received a duty invoice for £93.53 2 weeks later.
This came as a surprise and, in hindsight, I wouldn't have ordered knowing I would be paying the additional amount.

jenniferp748
1 review
15 helpful votes
May 8th, 2020

7 day return - in fine print on the receipt! I wouldn't have even thought to check the receipt this soon because I've never heard of a 7 day return policy - and no extension while we all waited to hear if prom's were canceled. Disgusting policy!

simplyd
Simply D. – Simply Dresses Rep

Jennifer, I am sorry you feel the return policy is hidden. We also include it in all the emails that are sent out to you, including the confirmation email. We made a ton of exceptions to our policy due to the virus however; we currently are not accepting any dresses that were delivered prior to March. Please feel free to contact our Customer Service Dept. via: support@simplydresses.com to see if you qualify for an exception.

christopherj312
1 review
6 helpful votes
June 16th, 2020

Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time.

simplyd
Simply D. – Simply Dresses Rep

I would be happy to look into this. Please send us an email: support@simplydresses.com
Although, we never closed, we were only reachable via email.

sharonb831
1 review
6 helpful votes
March 31st, 2020

I am a new customer unfamiliar with Simply Dresses refund policy of sending back items within 7 days of receipt. I asked Simply Dresses for an exchange, not even a refund and they denied my request. I will not be purchasing from them again.

aaronl631
8 reviews
1 helpful vote
October 21st, 2020

I purchased a dress for my sister and it was amazing. The quality of the dress is nice. The price is affordable. Huge collection with a wide variety. Recommended.

simplyd
Simply D. – Simply Dresses Rep

Thank you for being our customer!

madisonl37
1 review
14 helpful votes
September 15th, 2019

This website needs to include a better size range for plus sized girls. Put in the measurements and it said no sixes found?! Absolutely unacceptable caused a whole upset tears and really killed confidence. Will not recommend or buy from until they are more inclusive of ALL sizes.

simplyd
Simply D. – Simply Dresses Rep

We're sorry to hear of your disappointment! We have a plus size section with over 100 styles! Please also keep in mind that each designer will have their own sizing standards so be sure to check the size chart for every dress. In addition, we have many styles available up to a 24!

emmar175
3 reviews
24 helpful votes
May 12th, 2020

I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.

lw200
L W.
1 review
19 helpful votes
February 2nd, 2019

I ordered a maxi dress for my vacation. Unfortunately, it arrived a few days after I left - not prior to my departure as expected. When I returned about a week later and tried it on, it did not fit. When I tried to return it, they refused. Would not even do an exchange. I have never ordered from them again, will not, and have advised everyone I know not to order as well. They obviously don't care about losing my business or anyone else's.

simplyd
Simply D. – Simply Dresses Rep

Our return policy allows the customer 14 days to request the return authorization number, then an additional 5 days to have the dress postmarked back to us. This is agreed to at the time of the order and can be found on our Return Policy page on our site. We apologize for any inconvenience this may have caused!

trishac73
1 review
0 helpful votes
July 6th, 2021

The dress is of okay quality, however, I would recommend other places like Lulus for dresses. They are around the same price and have better return policies. Simply Dresses has a very short and strict return policy and I probably would not buy from here again.

Service
Value
Shipping
Returns
Quality
karenk466
1 review
27 helpful votes
April 16th, 2019

I took a chance on this website knowing I may get a Chinese knock-off... and sure enough I did. The fit didn't match what was shown on the website; the fabric is cheap and very thin as well.

They overprice their dresses to make them look high quality and I can only return the dress for store credit (which I don't even want to use). Please please do your research and avoid the hassle of getting something that wasn't advertised. I recommend websites like Lulus or even your local prom store for gorgeous dresses.

simplyd
Simply D. – Simply Dresses Rep

We're an authorized retailer of the designer dresses we sell and we're located in the US. None of the items we sell are replica dresses from China. There are styles on our site that might state "Final Sale" or "Store Credit Only" but they are clearly marked. Please message us with your order number if you need assistance and we'd be happy to look into your order for you!

catherinem302
3 reviews
35 helpful votes
February 9th, 2019

While I didn't keep the dress from this company. It was beautiful and exactly as advertised just not flattering on me. I returned it within the 5 days and they paid for return shipping and gave me my full refund to my credit card within the 10 days listed in their policy. Everything was as advertised. I talked with customer service and they were pleasant and easy to work with.

deeb161
1 review
6 helpful votes
September 16th, 2019

They have a terrible return policy. Bought a dress that was store credit only for returns. Tried to return it within the ridiculous time frame but they said ineligible. By the time I got a chance to call them as I work long hours they would not help me and did not seem to care. There are much better sites out there.

loriel18
1 review
14 helpful votes
March 30th, 2019

I ordered a dress for my niece who needed one for a formal. The style was exactly what she wanted, dress came in 2 days as expected and was exactly as pictured except the detail was even prettier in person. We assumed we'd have to have alterations done, but the straps on the dress were adjustable so no alterations needed! My niece was very happy!

bridgetw8
1 review
11 helpful votes
September 21st, 2017

I liked the huge selection of dresses at reasonable prices. The sizing was very different compared to my normal size in many other brands. I typically wear a small or size 2/4, but when I tried my dress on, I couldn't even get it past my waist. I also found the return process to be aggravating. There were several steps, things I needed to print out to return with my dress, as well as ridiculous prices for a return label ($8) and a "rehandling fee" of almost $6. I'm extremely disappounted with the money I lost on this dress, and will most likely not be purchasing from the site again.

gbb4
1 review
4 helpful votes
April 9th, 2019

They have a very short return policy which is terrible when you are trying to decide on dresses. They make no allowances. I would not bother ordering from them nor would i recommend.

simplyd
Simply D. – Simply Dresses Rep

A return authorization number for a return must be obtained within 14 days of receiving the dress. The item must be postmarked within 5 days for a free return shipping label, but this does not mean the item can no longer be sent back. Please message us with your order number if you need any assistance. We apologize for the confusion!

jennw26
1 review
3 helpful votes
January 25th, 2019

This company changes the return policy on their website to suit their needs. It has changed twice since I ordered my dress.

They would not take my damaged dress back because I did not ship it within 5 DAYS! What kind of return policy is that? Even though I sent them photos 2 days after receiving it.

simplyd
Simply D. – Simply Dresses Rep

Our return policy has only been updated one time since December 2018 and this change was to offer free return shipping.

Your order was delivered on 12/17/18. The return authorization number was requested on 12/17 with the reason of “Sizing Runs Small” provided at that time. We were then contacted on 12/20 stating there was an issue with sequins on two spots on this item, style LT-LD50510P. At that time, we offered a replacement or a return. You stated the dress couldn’t be sent back until 12/27 because of a Christmas holiday trip so an early replacement agreement was sent so the replacement could be sent right away instead. This option was not accepted because a replacement must be the same style and could not be replaced with the style you wanted, SY-ID2735EP. We stated on 12/21 that a new order would need to be placed if you wanted a different style and the style LT-LD50510P could be returned for a refund. As previously stated in that same email thread, it could be sent back on 12/27. The next contact received was an email on 1/15/19 but at that time it was too late to take the dress back as a return. Our policy stares the dress should be sent back within 5 days of receiving the return authorization number and return shipping label. These two were issued on 12/17 and should have been sent back by 12/27 as stated, which was already an exception. Unfortunately we are not able to accept this dress back as a return and apologize for any inconvenience this may have caused.

leeannm23
1 review
4 helpful votes
April 10th, 2019

I ordered 3 dresses from them and got them in and tried them on and none fit (this was not the problem) so shipped all 3 back the very next day. Well, I got refunded on 2 of them TWO weeks ago, and still waiting on the 3rd one. I have called several times and have gotten the run around. No one seems to know what the hold up is on the 3rd dress. I just want my money back.

simplyd
Simply D. – Simply Dresses Rep

We're very sorry for any delay and would be happy to look into this for you! Please message us with your order number or the email address on the order. Thank you!

jillb131
2 reviews
7 helpful votes
September 6th, 2018

Don't purchase from this company. I ordered bridesmaids dresses and it looks like I will only be receiving them days before my wedding which leaves me no room to adjust sizing if I need to exchange. When purchasing it said dresses were in stock and now they are back ordered. Customer service was unhelpful and unwilling to expedite shipping without a hefty cost.

simplyd
Simply D. – Simply Dresses Rep

Unfortunately the dresses selected were not in stock, but instead listed as "Due to Ship: Sep 21,2018." These items must be specially ordered from the manufacturer. Based on the latest update from the designer, it should have been available to ship on the date provided. This information is shown on the dress page, during the checkout, and in your confirmation email. We apologize for any confusion!

rg200
1 review
4 helpful votes
May 15th, 2019

They have a terrible return policy and if you don't catch the "for store credit only" you are screwed. They have a limited time frame in which to return it. I will never shop here again. My daughter is involved in many groups at her high school and we will spread the word! Never again!

simplyd
Simply D. – Simply Dresses Rep

We apologize for any misunderstanding! Dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the dress page. This information will also be shown throughout the checkout process. Unfortunately we are not able to issue refunds for these styles. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any inconvenience this may have caused!

mariamr3
1 review
0 helpful votes
February 9th, 2017

We found this website for Bridesmaid dresses and were really happy with everything! Really good prices, they always have discount codes, and they delivered within 2-3 days. The size chart was very accurate and the color of the dress was exactly what was online.
I had to switch the size chart bc Im planning on losing weight but within a day of sending it back, free of charge, they shipped the new size! Definitely will use them again.

rashelld
1 review
0 helpful votes
October 10th, 2019

Who has a 7 day return policy? Simply Dresses! Will never shop here for that reason! Too many other options that make shopping less stressful for fancy dresses. I have 3 homecoming dresses unopened that I can't return because I was at 14 days. NEVER AGAIN!

simplyd
Simply D. – Simply Dresses Rep

The standard return policy for special occasion dresses is "no returns," but we accept returns for a refund or for a store credit as long as it's not marked as final sale! We do ask that a return authorization number is requested within 7 days of receiving the order. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding and have contacted the email address in the order with more information!

lindaa278
2 reviews
2 helpful votes
July 11th, 2018

We bought a dress a few months ago. It did not fit properly and we had to find another dress. The dress is brand new with the tags on it. The dress is still being sold on their site and I contacted them to return the dress for store credit and they said NO. We have absolutely no use for this dress and have NOT had a problem with any other companies such as LULU's! I would recommend you contact anyone else for your mail delivery dress that provides better service.

simplyd
Simply D. – Simply Dresses Rep

The standard return policy for special occasion dresses is "no returns," but we accept returns for a refund or for a store credit! We do ask that a return authorization number is requested within 14 days of receiving the order, then you have an additional 5 days to have the return postmarked. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding!

faithd17
1 review
0 helpful votes
April 30th, 2018

Ordered a dress for my son's wedding a few months ago, was a bit worried as have ordered clothes before from somone else, & what a disaster. Was so exited when it came was everything I asked for. Then my Daughter tell's me she is getting married, so I ordered another dress from Simply Dresses, got it today, I am so happy with it. I also ordered another dress today, as I am so happy with the service and fast shipping to Australia. Thanks Simply Dresses.

Service
Value
Shipping
Returns
Quality

Q&A (35)

Answer:

We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking fee or for a full store credit! Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. See our full policy located on our "Returns" page and you can contact us directly if you have any further questions. We'd be happy to help!

By Simply D.,
See more answers (2)
Answer:

We are an authorized retailer for all of the dresses on our site and we work directly with the manufacturers of all the products we sell! The dresses are designer original items and we do not make any replica dresses. Please feel free to contact our customer service if you have any further questions and we'd be happy to help!

By Simply D.,
See more answers (2)
Answer:

We accept returns! You can receive a refund less 10% restocking fee or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 7 days of receiving your order. Please note that all items marked "Final Sale" are not returnable and items marked "Store Credit Only" can be returned for store credit only. For more detailed information please visit our returns page and please feel free to contact us with any further questions!

By Simply D.,
See more answers (2)
Answer:

It would depend on the availability of the dress and the shipping option you choose. A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and if it states "due to ship" it should ship out on the date provided, then arrive in the shipping time you choose. Please contact us if you need any assistance with a specific style and we would be happy to help!

By Simply D.,
See more answers (2)
Question:

Is this site legit

Answer:

Hello Talisha! We are a legitimate site and an authorized retailer of the dresses we sell! As stated above, the customer is responsible for the return shipping cost. We can provide a shipping label for $8 for those located in the US or you can use the method of your choice. Please be sure to review our full return policy on our Returns page and contact us if you have any questions. We would be happy to help!

By Simply D.,
See more answers (2)
Answer:

Hello Lulu, Thank you for contacting us! We provide a optional return label which if used we deduct a small fee. Feel free to reach out directly to us via: support@simplydresses.com

By Simply D.,
Answer:

Please contact our customer service by phone, email, or chat with your order number or order information and we'd be happy to help!

By Simply D.,
Answer:

We offer free US Ground Shipping on orders of $49 or more! This applies to the continental US only and does not include P. O. Box addresses.

By Simply D.,
Answer:

We'd be happy to accept returns per the Return Policy on our site! It states: You can receive a refund or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 14 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit. Please contact us if you have any further questions!

By Simply D.,
Answer:

The status "Marked" should indicate that there was a hold placed on the funds so they can be collected for the order. Please email us with your order number and we'd be happy to help!

By Simply D.,

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About the business

Shop for 2018 prom dresses at Simply Dresses. Formal dresses, evening gowns, homecoming party dresses, cocktail dresses, casual and career dresses.

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simplyd
Simply D.

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3.3
156 reviews
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