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    NastyGal

Ratings On Other Platforms

Trustpilot
3.8 / 5
Reviews.io
1.5 / 5
Corporate Values

Overview

NastyGal has a consumer rating of 1.64 stars from 738 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about NastyGal most frequently mention customer service, store credit and poor quality problems.NastyGal ranks 1651st among Women's Clothing sites.

  • Service
    129
  • Value
    126
  • Shipping
    132
  • Returns
    102
  • Quality
    125
Positive reviews (last 12 months): 6.2%
Positive
4
Neutral
3
Negative
58
View ratings trends
115
See all photos

What reviewers want you to know

Positive highlights

  • The clothes are well-made, stylish, and the customer service is very helpful.

Critical highlights

  • I really hope the amount of people they have screwed over with this store credit scandal will damn their business.
  • No direct phone number, they don't give contacts of managers or whoever can handle this properly.
How would you rate NastyGal?
Top Positive Review

“NastyGal Review”

hooded e.
11/30/20

Generally, quite a nice store to shop at! I bought a satin wrap dress and it was better than I expected! The quality was amazing, the material was really comfortable, and it fit my body perfectly. They do always have sales on their website, so its always good to look out for those.

See positive reviews
Top Critical Review

“High prices for less than forever 21 quality”

kennedy p.
6/21/21

Literally who decided to let this CEO price the items at that price with THAT quality? Spend a large amount more than I did on SHEIN, (and Shein is better) and the items still sucked. Plus they make you pay for shipping ($12) for not even fast shipping, mine took over 2 weeks but I've heard worse and return shipping for their $#*!ty clothes. C'mon guys, if you're gonna charge a lot at least make it worth it like? All my friends and I do NOT approve. Get it together.

See critical reviews

Reviews (738)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (33) customer service (174) phone number (18) return policy (17) bathing suit (9)
allisonm508
1 review
2 helpful votes
February 20th, 2022
Verified purchase

I really wish they would accept accountability for sending incorrect items and then not assisting customers in canceling or modifying those incorrect orders. The chaos of talking with their customer service mixed with the complete lack of integrity or quality of product all leads to me spending too much money and time on this crappy company. Do not recommend or respect.

Products used:
Dresses

nimfab1
1 review
7 helpful votes
April 8th, 2021

I Bought 6 items and 2 of them dirty and stained and two are very far from the look on the website specially the colour. Contact customer service that i want to return them and showed all that photos attached and they keep insisting that (they don't see any problem on the items) and they still want me to pay for the shipping even though it's not my fault that they're products are $#*! that's why i am sending it back. Poor customer service not gonna buy again on this nasty website! Anyone experienced the same thing?

Update: They Refund me 80% after i replied on one of the bad comments from their instagram account regarding on how bad their customer service and teaching them to message on fb page instead to get their attention (guess what they also deleted bad comments/Reviews) ‍. TIP Emails and comments won't work so better message them on facebook!

Tip for consumers:
Pls be careful when buying on Nastygal.

Products used:
I don’t want to use any of them because the quality is really bad!!

jesst124
1 review
0 helpful votes
March 30th, 2022

Gross. Items not sealed, looked used Customer service useless, so much back and forth when you actually get any help (inbox full obviously - lots of complaints), took pictures and still they expect you to pay return postage.

Sanitised all products only for them to fail after first use. Items broken. Cheaply made

Tip for consumers:
Don't. It might have a netflix show based on the founder, but it's owned by cheap-and-nasty Boohoo.

Products used:
12 days of sexmas calendar

Service
Value
Shipping
Returns
Quality
laveenar1
1 review
12 helpful votes
June 22nd, 2021

Do not purchase from this company unless you quadruple check your order. Their customer is by far the most horrific I've experienced by any brand. Their site switched my billing and shipping address which I noticed immediately after the order was placed. They refused to change the address or cancel the order and offered no help and said it was my problem.

Tip for consumers:
I’ll never use their site again. The fact that you can’t change or cancel your order even a minute after placing it, is wrong. Their site glitches and they don’t take any responsibility. I checked everything before I placed the order and checked again after, it wasn’t correct and I never got my package. The customer service was appalling. I was sent from person to person going in circles trying to explain over and over with a new person on What’s app because they don’t have a number to speak

Service
Value
Shipping
Returns
Quality
mackenziet27
1 review
8 helpful votes
September 15th, 2021

Absolutely ridiculous company - sending me on a wild goose chase to get my refund. Gaslighting me saying that they've sent it when i've sent photo evidence that i haven't received any form of refund from them. I've emailed both of their customer service emails. Direct messaged on instagram. And now they're telling me to contact them on whatsapp. Save yourself the headache and never buy from this website - you'll never get your refund.

Service
Value
Shipping
Returns
Quality
hoodede
64 reviews
15 helpful votes
November 30th, 2020

Generally, quite a nice store to shop at! I bought a satin wrap dress and it was better than I expected! The quality was amazing, the material was really comfortable, and it fit my body perfectly. They do always have sales on their website, so its always good to look out for those.

Tip for consumers:
Watch out for sales!

Products used:
Black Satin Slip Dress

Value
Shipping
Quality
chanelb19
1 review
7 helpful votes
June 9th, 2020

I bought 7 items from Nasty Gal and not one of them fit properly, they were all too big in some spots (usually the sleeves which can't be adjusted) and too small in other spots. I am a have very normal proportions (33-26-36,5ft'4in), so this shouldn't have been a problem. The quality was terrible, very thin and the clothing had pilling. It cost $13 to ship to Canada and I must now spend $15 to ship them back. Such a waste of time and money. I would never buy from this store ever again.

delainal1
1 review
6 helpful votes
October 30th, 2020

False advertising, terribly condescending customer service. What once was an awesome company is now a fraudulent fast fashion farm. Cheap clothing and cheap mindset. For real? $4 to return something after spending $10 on shipping already? What losers. Reported to BBB and PayPal. Have fun going bankrupt again, the truth is ripping at the seams much like the crap they market as clothing.

lilyh61
1 review
10 helpful votes
April 17th, 2020

This is the epitome of fast fashion - clothing that isn't always cheap but breaks within a few wears and crap quality. Package arrived ripped, kept getting updates on my 'Boohoo' order, I don't know if these brands are linked but if I knew they were connected would have never ordered from this company. Awful sizing, terrible fabrics. I've actually had better quality clothes from Primark. Yeah it's that bad

Tip for consumers:
A tip: don't use the site

Products used:
Shoes, clothes and a bag

Service
Value
Shipping
Returns
Quality
kelsig6
1 review
3 helpful votes
August 17th, 2021

Wow. I remember when I used to shop at Nasty Gal in the states and it was so cute, the quality was great, pricier but worth it. I just got a couple of pant suits, a dress and a bathing suit - They all look like they're from the costume shop - cheap cheap cheap quality! Looks nothing like the photos on their website. So disappointing. I would classify Nasty Gal in the same category as Zaful. Will not be shopping here again.

Service
Value
Shipping
Returns
Quality
garnetd2
1 review
1 helpful vote
June 9th, 2021

I returned a pair of shoes and was later told I would get my refund by June 2. It has been more than a week now and I still have not received my refund. Contacted Nasty Gal again and I had to repeat my whole conversation again. Gave then a screenshot and they still wanted more information. This will be my last time I order from them. Thank god I paid using PayPal and I've an alternative dispute process. Apparently Nasty Gal is not responding to PayPal. I'll just have to wait awhile longer but I'm assured of my refund.

Tip for consumers:
I returned a pair of shoes and was later told I would get my refund by June 2. It has been more than a week now and I still have not received my refund. Contacted Nasty Gal again and I had to repeat my whole conversation again. Gave then a screenshot and they still wanted more information. This will be my last time I order from them. Thank god I paid using PayPal and I've an alternative dispute process. Apparently Nasty Gal is not responding to PayPal. I'll just have to wait awhile longer but I'

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
nancyz533
1 review
2 helpful votes
October 11th, 2021
Verified purchase

Never received my package, customer service rep told me there's nothing they can do because it's out of the 14 day return policy. But i'm not trying to return anything? I didn't even receive my clothes what am i going to return? If this company cares about its customers at all, you'd offer me a refund.

Tip for consumers:
don't purchase

Products used:
nothing, because I didn't receive my items

Service
Value
Shipping
Returns
Quality
sherp6
1 review
1 helpful vote
May 12th, 2020

I shop online alot! From all over the world and nastygal has to be one of the worst quality clothes. For it's price, it is definitely not worth it! I bought 2 pieces of clothing and 3 pairs of shoes 2 years ago and was so annoyed when the quality was so bad. It almost meets the same quality as my local street market clothes. I tried to give it another chance this time, and same $#*!. Same cheap quality.

richardc2968
1 review
1 helpful vote
December 5th, 2021
Verified purchase

Have been waiting two months for refund … worst customer service! I have tried numerous times to connect with someone but no one is ever avaIlable

jennifera1197
1 review
1 helpful vote
June 24th, 2021

I ordered my items with nasty gal to be sent to an old address. Once I realized my mistake I immediately went to email them to change the address. I cannot understand why they could not do that. Long story short they told me to collect the parcel. How? Horrible customer service. I need a refund or a new order placed. I'm paying for something I cannot pick up. How can I place a return for something I did not receive? Any other company would have corrected the address or let me cancel.

js1689
1 review
0 helpful votes
February 5th, 2022

They ruined my daughter's Christmas! She ever got her order/presents. They charged my card $190. Never sent the items and will not give me a refund. I have contacted them through virtual assistant, Facebook Messenger and email. It's been over 2 months. They have no phone number to call. I am so sad for my daughter, I can't replace her gifts until they refund me!

lauras1576
1 review
4 helpful votes
October 16th, 2020

There was something off with all the items that I purchased, none of them looked like the picture on the website. It's not even that cheap for really bare quality. At least everything arrived fast but I'm sending it all back anyway.

courtneym331
2 reviews
0 helpful votes
May 2nd, 2020

On my YouTube channel about 2 months ago i posted A nasty gal haul. I liked the items but a lot of them were to big. I ordered Them in the wrong size so the Next day i immediately shipped them off using the shipping label they gave me. And i still Haven't received my refund which is around $200! They also don't have a phone number so i had To email them and they can't do anything without a shipping receipt which wasn't given to me at my post office. So i have No refund or clothes

savannahk24
1 review
5 helpful votes
November 4th, 2020

When you order the website says 8-10 days for shipping. It took 3 weeks before I was even able to get an estimated delivery date. Customer service was extremely unhelpful and only told me to wait two more weeks and if I didn't hear anything about my package to contact them again. When I finally got my package the quality of the shoes was very cheap and they didn't even send the right size. For the price I paid for my shoes I'm extremely upset. I am returning them immediately. This was just an overall terrible experience. Don't buy from them.

mayral49
1 review
0 helpful votes
February 28th, 2022
Verified purchase

I wish I could give them zero. It coming on a month and I have not received my order. I paid for express shipping. They keep sending the same form letter to me. They offered me nothing for my inconvenience other for me to wait. I'm still waiting…. I'm call my credit card company today and pulling the plug on the order that never arrived. Do not order from this site!

Tip for consumers:
Here is the TIP: Don’t use the site!

Products used:
None I never received the order.

Service
Shipping
saraim17
1 review
1 helpful vote
August 13th, 2021

Please I can't stress enough don't buy from this website! They have the worse customer service! They will take your money even though the item is already sold out! They don't refund shipping so be prepared to waste money on this stupid website because you surely won't get your items you purchased or your full money back! So mad I didn't see the reviews before buying from them story of my life ugh!

Service
Value
Shipping
Returns
Quality
lup12
1 review
0 helpful votes
January 27th, 2022
Verified purchase

Poor customer service and unfair treatment of customers. They sent me completely wrong item(not even same colour) and treated me like it's my fault. Avoid at any cost!

tasneema7
2 reviews
5 helpful votes
June 6th, 2020

They are very deceptive in their advertising and sales. Waste of time. Would not recommend to anyone who is looking for a good deal.

elenab146
1 review
1 helpful vote
November 30th, 2020

I've been happy with nasty gal until now. As a returning customer you'd think they would be more helpful. I ordered a product and does not look like the image on the website. To return it I have to pay for shipping costs. This is their error not mine. The product was not white what so ever.

kennedyp7
1 review
1 helpful vote
June 21st, 2021

Literally who decided to let this CEO price the items at that price with THAT quality? Spend a large amount more than I did on SHEIN, (and Shein is better) and the items still sucked. Plus they make you pay for shipping ($12) for not even fast shipping, mine took over 2 weeks but I've heard worse and return shipping for their $#*!ty clothes. C'mon guys, if you're gonna charge a lot at least make it worth it like? All my friends and I do NOT approve. Get it together.

Tip for consumers:
don't shop there ll it sucks and costs too much for what it is

Products used:
dress

Service
Value
Shipping
Returns
Quality

Q&A (31)

Answer:

A. Anyone that is an International Customer does experience custom fees, which is a bummer. But, at check out you are notified of this information.

By Ashley M.
See more answers (6)
Answer:

I never ordered Anything from this company, they got my debt card # and just started to Take funds out of my acc. That is how they got caught, I would NEVER order anything from them! Be very careful if you do.

By Charles R.
See more answers (3)
Answer:

Hi! I had to order 2 sizes up... these clothes are made for slim petite women. If u are not then order at least one size up.

By Sha g.
See more answers (2)
Answer:

A: Try tweeting at@Nastygal,@Nastygalhelp, and #Nastygal with your issue and that no one is responding. Also, everyone should file complaints with the Better Business Bureau and FTC!

By Marge W.
Answer:

Go on to. Their customer services and there is a Q and A box, write to them and see. I also received a reply within a couple of days and the sent me one of the items that was missing and resent me one of the items that was damaged ( tiny hole) and didn't even ask me to send the damaged one back! Be careful sizes are smaller than ours. Good luck but I received good service...

By Sha g.
See more answers (2)
Answer:

Certain people shouldn't be allowed to leave reviews IMHO. From what I can gather they changed ownership and people are displeased as the old customer service did nothing. This is very much a "get what you pay for" situation. I don't know what people expected from $10 shorts, but for $10 they're pretty awesome. I only had one issue and it was addressed promptly and they just sent me a new jacket, I didn't have to return my current one. It's value for money IMO The other complaints stem from people not reading the T&C's of their purchase. If you're stupid enough to not read them and check returns policies, then that's on you guys. Nasty Gal is quite open with they're returns policy for all countries and there is little they can do in terms of shipping/customs processing times. A lot of people who are mad are from the USA where customs is knows to intercept many packages. The rest are people who ordered next day delivery on a weekend when even the shipping company stipulates on THEIR website (DHL, USPS, AusPost) that next day shipping is business days only. The only other thing is sizing. It does run small. But again, if you're smart you'll do your measurements and check with the Nasty Gal guide. Hope this helps

By Carly C.
Answer:

I am a size 6.5 and I ordered the size 6 sneakers and they came in UK size 4 which is apparently the equivalent size, but they were definitely 2 sizes too big on me, I just ordered a pair of sandals US size 5 instead of 6 hoping they will fit. Also, no half sizes available.

By Stephanie B.
Answer:

Try tweeting at@Nastygal,@Nastygalhelp, and #Nastygal with your issue and that no one is responding. I finally got a response and my same issue has been "escalated". You have to be firm (and polite) but I was clear I would not accept this "sorry -- nothing we can do" answer. Look for ANY record you may have (order number, email, etc). Also, everyone should file complaints with the Better Business Bureau and FTC!

By Marge W.
Answer:

OH WOW! That sounds sooooo bizarre! But, I've order at least 10 times from Nasty Gal and I never heard of something like that... Sadly, it might have been like a return item that slipped through the cracks and was sent back out :( But, hey, I'm sure it was just a random fluke.

By Ashley M.

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