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    Moroccanoil

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.4 / 5
Corporate Values

Overview

Moroccanoil has a consumer rating of 3.24 stars from 17 reviews indicating that most customers are generally satisfied with their purchases. Moroccanoil ranks 54th among Hair Care sites.

  • Service
    5
  • Value
    6
  • Shipping
    5
  • Returns
    2
  • Quality
    6
Positive reviews (last 12 months): 33.3%
Positive
2
Neutral
0
Negative
4
View ratings trends
1
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Moroccanoil?
Top Positive Review

“Great Hydrating Body Lotion”

Alison I.
4/27/22

This is a really great lightweight body lotion. Has the original Moroccanoil scent which can be best described as clean but mature. Gives lasting hydration that won't weigh your skin down. Rubs in easily, soaks in quickly. Only used for a few weeks but I'm already obsessed. Highly recommend!

See positive reviews
Top Critical Review

“Shipping”

Julie M.
1/7/22

I ordered several products on 12/30/2020. The order is still showing "processing" so I filled out an escalation form 3 days ago. I received a super generic reply "we were closed for the Holidays". No apology, no change in order status. Never again! How can a company with the reputation of a high end salon product have such poor customer service issues. That is unprofessional on their part. If they don't want to maintain great customer service through their website, don't offer it!

See critical reviews

Reviews (17)

Rating

Timeframe

Other

sondrak12
1 review
0 helpful votes
February 22nd, 2022

I've sent more than five customer service inquiries regarding my beauty circle points that I've acquired over the years and not a single response has been replied to. This is how they treat their loyal customers. I will never purchase again. I've switched to Kevin Murphy hydrate line, it's much better anyways! Save your money and go elsewhere

Products used:
Hydrate shampoo and hydrate conditioner

Service
Value
Shipping
Quality
clarar37
Clara R.
513 reviews
582 helpful votes
August 13th, 2018

My hair and eveyones hair needs a little pampering. Woth Moroccan oil is a must in everyone's bathroom

klarab2
6 reviews
32 helpful votes
January 24th, 2020

I am using Hair oil and what it does to my dry and frizzy hair is just amazing, I have tried many different hair oils but never had an amazing result like this, it softness my hair when i apply it on my towel dried hair and i can brush it so easily, smells amazing, Honestly must have hair oil!

helenh954
1 review
2 helpful votes
January 20th, 2022
• Updated review

After filing a complaint at BBB, I finally got a response from Morocanoil. They claimed FedEx lost my package! And gave me the option of a refund or a replacement order. I got my replacement order after two days. Like I said before, good products... been using them for years from my hairdresser. Just order from somewhere else.

27 Days still have to received my order
December 20th, 2021
• Previous review

Ordered on 11/23/21 and I still have not received my order after 27 days and counting. Got a tracking number 3 days after the order and it still says the products haven't shipped. Emailed 3 times, no response. Called but only a recording and there is no way to leave a message. They've already charged my credit card. I would NEVER order from them ever again. Ready to report them to BBB. Sadly, their products are good. Been using them for years. Have gotten through Sephora and my salon figured I can get it from them directly. Bad move.

Service
Shipping
debram218
5 reviews
2 helpful votes
August 25th, 2018

I love moroccan oil. It makes my hair so soft and shiny. I would definitely recommend this product line to anyone.

jenniferr1312
1 review
3 helpful votes
December 24th, 2020

I placed an order 8 days ago and they have not shipped my order. They don't answer their phone, do not have voicemail and refuse to provide any information via email. The only response I received were 2 lines of misspelled words saying they would email me when it shipped. I responded and... nothing. They had no problem charging my card 8 days ago, but now won't ship or respond. This is my second consecutive order with issues (last order had to be refunded and I purchased different brands). This was a "make up" order. What a joke. My card should not have been charged until my product shipped, but they charged me anyway and refuse to ship. I feel taken advantage of as a customer. The hair products are good, but not this good. I'm reporting as fraud after the holiday and weekend.

Tip for consumers:
They will take your money, but you never know if and when they'll ship.

Products used:
I haven't received it yet - Intense Hydrating Mask

Service
Value
Shipping
Returns
Quality
zeeo
38 reviews
61 helpful votes
August 25th, 2018

Fantastic hair product. It helps with frizz, fly aways, damage and more. It also helps that it's made with quality oils and has a lovely scent.

alyssal43
13 reviews
45 helpful votes
August 22nd, 2018

These products are by far some of the best I've used. The oils are rich and pure. Nothing too greasy, I know That's a factor in some due to the product actually being an oil but this is an amazing products.

michelley30
4 reviews
10 helpful votes
March 7th, 2018

Horrible customer service and no response! Love the hair products so I tried a $50 Candle! What a rip off! It doesn't make your room have any fragrance and body butter works well but again $50 really? And neither one are that big!

samr199
65 reviews
41 helpful votes
August 6th, 2018

I have very big poofy and curly hair ams something that gives my hair shine and hydration would be the Moroccan oil brand.

gwendolynm2
3 reviews
14 helpful votes
January 11th, 2015

I have used the Original Moroccan Oil Treatment for a few years now. The oil was first given to me as a gift from my hairdresser and I cannot live without it. I have yet to find a hair product that continues to give the same silky smooth results time and time again. Only a small pea sized amount is needed for my very long, thick hair. Wonderful product!

amandal461
1 review
2 helpful votes
October 18th, 2019

Morocan oil repair shampoo is my favorite, however, this is the second time I have placed an order directly through the company and both times the product has taken over a month to get to my house. I am very dissapointed with their customer service! Unfortunantly I am going to have to shop somewhere else.

juliem1903
0 reviews
0 helpful votes
January 7th, 2022
Verified purchase

I ordered several products on 12/30/2020. The order is still showing "processing" so I filled out an escalation form 3 days ago. I received a super generic reply "we were closed for the Holidays". No apology, no change in order status. Never again! How can a company with the reputation of a high end salon product have such poor customer service issues. That is unprofessional on their part. If they don't want to maintain great customer service through their website, don't offer it!

Products used:
Can get them shipped, so none.

Service
Value
Shipping
Quality
wendyf280
21 reviews
0 helpful votes
April 17th, 2022

Last week my hairdresser gave me a sample of Moroccanoil Curl Shampoo and Moroccanoil Curl Conditioner. She asked that I try it and give her my opinion as she thought it would be a good fit for me. I'm pretty anal about my hair but I figured I would give it ago. I noticed a tingling feeling washing my hair and then when I applied the condition. I washed out the conditioner almost right away. Well, I have sensitive skin but I thought it was only regarding my face. No, it is definitely not. Once I blew dried my hair my head was beginning of the dampness out of my hair, I was raring to go to breakfast. Well, my scalp started to drive me crazy and some little sores were on scalp. I had developed a rash and was definitely allergic to shampoo and conditioner. I really liked the shampoo and conditioner as my hair was shiny and soft, but the moral of this review is when trying something new, make sure you try them on a little patch of hair/skin so you aren't suffering for a week like I did!

Products used:
All of them! Ugh!

Service
Value
Shipping
Returns
Quality
melissam1394
12 reviews
0 helpful votes
April 23rd, 2022
Verified purchase

I have dry, thick, and naturally curly hair that is often very frizzy and hard to manage. It's a struggle to find hair products that not only make my hair smoother and shinier but that also contribute to its overall health. Moroccanoil does it all! I have tried several of their products at this point and have never been dissapointed with any of them. Their website is very user friendly and they have a loyalty program you can sign up for to earn points towards future purchases, as well as the perk of free shipping on any purchase.

Value
Shipping
Quality
alisoni6
7 reviews
0 helpful votes
April 27th, 2022

This is a really great lightweight body lotion. Has the original Moroccanoil scent which can be best described as clean but mature. Gives lasting hydration that won't weigh your skin down. Rubs in easily, soaks in quickly. Only used for a few weeks but I'm already obsessed. Highly recommend!

Products used:
Fragrance Originale Body Lotion Lightweight Hydration Argan Oil With Aloe

Service
Value
Quality

Q&A (3)

Answer:

Yes, products are great. They are perfect for my hair type, especially the leave in oil treatment.

By Julie M.
See more answers (2)
Answer:

אני לא מכירה אני בדיוק עכשיו מתנסה במוצרים חדשים שיתאימו לי

By Moran A.
Answer:

לא יודעת, אני אישית מעדייפה לקנות ממקום בטוח, לא להסתכן גם עם זה יכול לחסוך מכספי

By Moran A.

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About the business

Moroccanoil's hair and skin products feature the invigorating benefits of argan oil. Nurture your body with rejuvenating beauty products from Moroccanoil.

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3.2
16 reviews
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