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    Missguided US

Ratings On Other Platforms

Trustpilot
4.8 / 5
Reviews.io
2.8 / 5
Corporate Values

Overview

Missguided US has a consumer rating of 1.72 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Missguided US most frequently mention customer service, tracking number and business days problems.Missguided US ranks 469th among Discount Shopping sites.

  • Service
    66
  • Value
    69
  • Shipping
    74
  • Returns
    50
  • Quality
    65
Positive reviews (last 12 months): 12.5%
Positive
7
Neutral
2
Negative
47
View ratings trends
44
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I had payment issues and customer service was absolutely no help.
  • Dodgy request for a company that won't give you a PHONE NUMBER TO CALL THEM... but ok, I will play the fool this time.
How would you rate Missguided US?
Top Positive Review

“Don't Believe Everything You Read! LOVE MISSGUIDED”

Maahin S.
12/15/21

Honestly after submitting my order, I was nervous because I hate shopping online and I read the negative reviews. But really, I ordered 4 dresses, all size 6 and it fit true to size and looks great! I love each dress and will not be returning any of them and they came in a timely manner with express shipping. I couldnt risk doing standard shipping bc my graduation is this Friday but it came in 4 business days after ordering which is really fast. So all in all a great online shop :)

See positive reviews
Top Critical Review

“Pay for returning sh*t product?”

Megan M.
11/13/21

Not only did my order take over three weeks to arrive in the US, but when it arrived, the clothes were terrible! I've never had a pair of joggers fit so horribly. I looked into returns and they require that you haven't worn the piece at all, and they make you pay for shipping it back! Also js. It's always a red flag when there are no ways to review on their website.

See critical reviews

Reviews (413)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117) phone number (10)
meganm774
1 review
4 helpful votes
November 13th, 2021
Verified purchase

Not only did my order take over three weeks to arrive in the US, but when it arrived, the clothes were terrible! I've never had a pair of joggers fit so horribly. I looked into returns and they require that you haven't worn the piece at all, and they make you pay for shipping it back! Also js. It's always a red flag when there are no ways to review on their website.

Products used:
None

Value
Shipping
Returns
Quality
ambera392
1 review
1 helpful vote
January 24th, 2022
Verified purchase

I used the chat feature on 1/24/22 that ended at 11:19 pm est. I ordered a green maxi sweater dress, they sent me a black crop top. The chat with Pamela was painful. They are SCAMMERS. I Tried to get them to resend my dress that still appears on their site in stock. Pamela said its not in stock and the website is not up to date. What type of site doesn't know the inventory. Worst experience. Do not order from these scammers. I'm paying $40 for a crop top, ridiculous. They didn't care, don't waste your money!

Service
Value
Shipping
Returns
Quality
mimim102
2 reviews
1 helpful vote
November 24th, 2021
Verified purchase

Shipping took over 2 weeks. Also the boots arrived damaged with scratches and marks. Thankfully I got a decent representative that gave me a full refund without having to pay to ship the item back. Which is already a ridiculous rule. Never buying from them again though. I'd rather avoid this from repeating.

Service
Value
Shipping
Returns
Quality
maahins
1 review
2 helpful votes
December 15th, 2021
Verified purchase

Honestly after submitting my order, I was nervous because I hate shopping online and I read the negative reviews. But really, I ordered 4 dresses, all size 6 and it fit true to size and looks great! I love each dress and will not be returning any of them and they came in a timely manner with express shipping. I couldnt risk doing standard shipping bc my graduation is this Friday but it came in 4 business days after ordering which is really fast. So all in all a great online shop :)

Tip for consumers:
size fits true to size!

Products used:
dresses

Service
Value
Shipping
Quality
cherrrllej
1 review
3 helpful votes
December 9th, 2021
Verified purchase

Paid extra for express shipping. After a week, package is still sitting at the fedex in the UK. Reached out to customer service twice, first representative never followed up. Second representative pushed the task to reach out to FedEx to me. After going back and forth in message for 30 minutes in a live chat that should have only taken 3-5 minutes, but the representative was no responsive, Luis (supervisor) reached out via email. I was offered a $10 discount code for the inconvenience… as if I will EVER order from this company again.

Tip for consumers:
Don’t purchase from here. Paid over $200 for items that never arrived.

Products used:
None. Items never arrived

Service
Shipping
Returns
shaylynm3
1 review
7 helpful votes
May 13th, 2021
Verified purchase

God I wish I never bought from them. $200 I'll never get back. DISGUSTED with my purchase, horrible material, doesn't look like the pictures, untrue sizing, rude customer service. Wow I'm in awe. I wish I read reviews first. Buy from SHEIN to save some money and get better quality of clothes. So so so so so awfully disappointed. They literally said that their sizing might range from size to being more like a size 6! That's ridiculous! Why even have the size guidelines if they don't make any actual reference to the sizing! This company is a total joke.

Tip for consumers:
Just don’t, please save yourself some money and stress.

Products used:
Face masks, can’t return so will have to makeshift a way to use the products so it’s not a total waste of my money

Service
Value
Shipping
Returns
Quality
keyn2
1 review
9 helpful votes
March 16th, 2021

Why didn't your horrible people warn buyers that the packaging was going to be pornographic and then say something like safety first or some nonsense this is disgusting and then you think you're all that cool because it's 100% recycled material you should be ashamed of yourself you should warn people that when you send a gift when they receive it and their children are going to see a woman in a very demeaning pose! You people need to go to hell this is disgusting I'll never buy anything from you again

Shipping
oliviac167
1 review
47 helpful votes
October 7th, 2020

I ordered three items almost two months ago and have yet to receive them (I'm from the U.S.) I didn't get any updates from them explaining the delays. They also try to reel you in with sales, but it's sketchy that they literally ALWAYS have sales. And then they overcharge for shipping when it takes so long for the items to arrive. Never shopping here again :/

elizag21
1 review
25 helpful votes
July 2nd, 2020

So basically I was charged for an order I'm yet to receive, it's has been nearly TWO MONTHS. No communication from Missguided, no letting me know about the expected delays, no apologies, nothing. I contacted them once and was basically told "we don't know when you'll get it". Now I want a refund and they're not even answering. Terrible company and TERRIBLE CUSTOMER SERVICE. Never again!

xiaojunl2
1 review
1 helpful vote
November 15th, 2021
Verified purchase

Paid double shipping fee and got nothing. They didn't even refund the tax of the items. A very bad experience. I will stay away Missguided forever.

kayliem6
1 review
1 helpful vote
May 27th, 2021

I've ALWAYS looked for long sweatpants, but certain brands who claim they are "tall" never even reach my ankle. I am 6'0, and these fit PERFECTLY! I ordered a medium in the Tall Oversized 90s Joggers in Black and Gray, and I am in love with both of them. AMAZING price, and great quality. I will be wearing these every living hour.

Tip for consumers:
none

Products used:
2 joggers

Service
Value
Shipping
Quality
ashleyv195
1 review
41 helpful votes
July 10th, 2020

This company is horrible. They claim 10$ is standard shipping, but it's really third class shipping. It doesn't cost 10$ to ship 1 small piece of clothing. So they charge so much for shipping to make money. Haven't received my package and it's been 3 weeks, when I messaged customer service about it they said shipping takes up to a month. Will never be ordering here again, when I do get my package, I will be returning it.

darynaa
1 review
2 helpful votes
August 1st, 2021

I purchased some items from Missguided and it's hit and miss.
Had to return some clothes since it didn't fit me at all. I was surprised that they charge almost $9 to ship it back. Also, I've purchased a set of earrings and one earring is missing a stone. But I can't even exchange it, since it says that item is not returnable.
I have a mix feelings. I'm happy with a few items, but overall experience not as great. Wouldn't recommend.

theresaf310
1 review
0 helpful votes
February 17th, 2022
Verified purchase

I ordered a black blazer in January. I emailed them today because I have not received my merchandise. I was informed that it was sold out yet nobody reached out to me to let me know. Now we are haggling over my refund. They are refusing to process my refund unless I provide information that I do not feel comfortable providing. Save your money do not do business with these people. I will be reporting them to the Better Business Bureau in America as well.

Tip for consumers:
I just encourage you to not use them. I’ve been in retail 41 years and I know what it is you have to do provide a refund. What they are asking me to do is provide confidential information and I should not have to do that to process a refund under $100. Also I am concerned that this item was out of stock and no one from this company reached out to tell me I would not be receiving it.

Products used:
I didn’t receive anything from them but a hard time trying to receive my refund.

Service
Shipping
Returns
marinat37
1 review
22 helpful votes
October 16th, 2020

I have bought two trousers with stretch, one didn't come with stretch(so it didn't fit me at all) I have returned it 15 days after my order and 12 days after the delivery. I was blocked at MISSGUIDED website and they refunded me with half amount of the trouser. The trouser didn't even came with a tag. I have never wear it. That was a terrible experience with MISSGUIDED.

serenak25
1 review
1 helpful vote
November 25th, 2021
Verified purchase

I ordered something nearly a month ago and besides the order confirmation email, I haven't received anything else. No shipping email, no package. The website is set up to make you think it's legit but it really isn't. It's a con, that's why there are no reviews on their website products.

Service
Value
Shipping
Returns
Quality
cindyt387
1 review
1 helpful vote
September 24th, 2021

I ordered two pairs of pa at September 9th. Delivery to USA. Go to check tracking, after the getting to their 3rd delivery partner DHL, the tracking number doesn't exist. I live chat them and the response was "sorry your delivery got lost in transit" so if I wasn't tracking the item I never would have received it? They are "processing a refund" but doubtful, will have AMEX dispute. Fraudulent company- reviews here are honest and accurate.

yelisan
1 review
41 helpful votes
May 12th, 2020

First time and last that I ever spend a penny in missguided! I ordered a dress about a week ago I received it today... shipping was fast for this order but when I opened the package I was soooo disappointed and angry the dress that I order was nothing like the one in the picture I won't wear that dress not even as a Halloween the sad part is that I have more packages from them coming and are late and I haven't received any notification about my packages NEVER AGAIN!

rodicau
1 review
2 helpful votes
June 18th, 2021

Ordered a pair of shoes 38, came size 41. Had to pay 30£ for international shipping to send them back, they give me a in store voucher for this money which I'm able to use because the payment doesn't go through, used a different payment method as paypal which charged me the money never returned but the order was not registered, gave an other chance today waisted 3 h of my live trying to register a order with the same voucher and again no luck, WORST WORST WORST shopping

Service
Value
Shipping
Returns
Quality
plklbhiku
3 reviews
3 helpful votes
February 8th, 2022

I SHOP WITH MISGUIDED BETWEEN 4-5 TIMES PER WEEK SINCE 2013 BUT UNFORTUNATELY BECAUSE OF THE CONSTANT INFLATION IN SHIPPING COSTS, I AM NO LONGER GOING TO SHOP WITH THEM! NOT ONLY DO THEY INFLATE THE SHIPPING COSTS, THEY MAKE YOU PAY ALMOST $9.00 FOR RETURNS! PLT, FASHIONOVA AND COUNTLESS OTHER STORES DO NOT OVER CHARGE FOR SHIPPING OR RETURNS! TO MAKE MATTERS WORSE, THE ITEMS NEVER ARRIVE ON THE EXPECTED DELIVERY DATE! EVERY TWO MONTHS THE SHIPPING COSTS CHANGE! MY FRIENDS AND I HAVE DECIDED TO TAKE OUT BUSINESS ELSEWHERE!

Service
Value
Shipping
Returns
Quality
ashleys1311
0 reviews
1 helpful vote
December 29th, 2021
Verified purchase

This was really messed up. I spent DAYS carefully building my shopping cart and shopping for myself and my family (gifts). I finally placed the order, and received a confirmation email. Almost a whole WEEK later, I started to get worried because I received NO update about my order. So I reached out to the "chat" option on the website. She told me "Sorry, it seems like your whole order is out of stock."
Like, what? What on earth? So they would have never informed me unless I reached out to them? A whole week later? This was messed up and so irresponsible of them.

Service
bolanleh
1 review
122 helpful votes
February 20th, 2020

Missguided lures you in with a 50% off sale, tell you that you are responsible for import charges and duties. Then, through a shady third-party company called Skynet, they charge you over 50% of the value of your item as import duty. Add that to horrible customer service from both the shipper and missguided and you basically have a nightmare. Spare yourself the shock and headache and shop somewhere else.

lenal44
1 review
20 helpful votes
July 22nd, 2020

Said shipping took 15 days from order date and then never updated on their website. Tried contacting them and each time they would send me a link to track package that never loaded or updated and changed the delivery date back 3 days every time I contacted them. Horribly useless customer service. Shipping took almost a month. Not worth it.

tiaf23
3 reviews
2 helpful votes
January 11th, 2022
Verified purchase

Their return policy is one of the worst I've ever seen for U.S. customers. The items do not arrive as pictured. The material is poor quality and cheap. They have awful customer service. Do not purchase from this site!

Service
Value
Shipping
Returns
Quality
rachelled50
1 review
1 helpful vote
June 23rd, 2021

After hearing so many mixed reviews about misguided, I have to say I am overall very impressed by the maternity collection actually fitting correctly. I'm a pretty chunky girl and starting to get more chunky now since I am pregnant so finding maternity clothes that actually fit comfortably is sometimes a challenge. However these actually fit right and they look just like how they did on the website. Even the shipping cost and tax isn't bad. For my biker shorts it was 10$ and for my dress 13$ after the 8$ shipping fee and the 2$ tax it was 33$ and well worth it. Even with standard shipping it only takes 2 weeks. Definitely will order some more things again soon in a few months. I give this a 10/10 rating and will be recommending this to anyone else that I know from now on.

Tip for consumers:
Look carefully at what you want to buy and look at the sizes. Get a size that fits you normally. It’s cheaper to go with the standard shipping. It gets to you in 10-15 business days. And for US and Canada customers go directly on the website for US to place order. It has North American sizes on there so you’ll know that the size your ordering is the correct size for you. The correct website for US and Canada residents is, MisguidedUS

Products used:
Maternity collection: Dress,Biker shorts

Service
Value
Shipping
Quality

Q&A (27)

Answer:

No, i live in new york and my package was shipped with no custom fees. Just $3 shipping, no tax

By Nicole K.
See more answers (5)
Answer:

It took me several emails and about 3 months to get refund. I have never experienced this kind of customer horrible customer.

By silvia j.
See more answers (3)
Answer:

I live in SoCal and I placed my order on Friday, April 5th and received my package on Tuesday April 9th. Fyi they did choose the USA and Canada Express Delivery automatically I'm not sure why.

By Autumn S.
Answer:

Via their website... at the bottom of the page, contact Us.

By Nikki H.

Can’t see your question? Ask to get answers from the Missguided US staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Shop ladies fashion at Missguided USA. With hundreds of new styles hitting our shelves every week, there's no better place to shop women's clothes online!

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