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    Helix Sleep

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.8 / 5
Better Business Bureau
1.4 / 5
Corporate Values

Overview

Helix Sleep has a consumer rating of 4.16 stars from 32 reviews indicating that most customers are generally satisfied with their purchases. Helix Sleep ranks 16th among Mattress sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
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What reviewers want you to know

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Critical highlights

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How would you rate Helix Sleep?
Top Positive Review

“Good matress for fair price”

Mary Y.
4/25/22

We bought a mattress at Helix for me and my husband. They offer you to take a quick quiz to pick up the mattress that would suit your preferences the best, according to your height, weight, sleeping patterns, back pains, etc. I think this is a very convenient feature. The mattress we received was well-packed and of good quality, and it is comfortable to sleep on. We've had it for two weeks only, so I can't tell if it would serve us long yet, but for now, I am more than satisfied with it.

See positive reviews
Top Critical Review

“Very poor quality”

John W.
4/26/22

Purchased Helix Midnight Luxe King / Tencel and after the first night there are already sign or evidence of two indents near the waist (middle of the mattress). After the first night, the mattress doesn't support my hip or lower back any longer. I'm only 130 lbs and the mattress was not even support my weight.

See critical reviews

Reviews (32)

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Reviews that mention popular keywords

helix mattress (4)
johnw4522
4 reviews
1 helpful vote
September 25th, 2021

This Helix mattress is a very well built mattress that offers, in my opinion, the greatest customization you can find in any mattress on or offline, especially at this price. I have been recommending the Helix Sleep company to all my close friends and parents!

Products used:
Sunset Luxe

Service
Value
Shipping
Returns
Quality
hileyp
44 reviews
179 helpful votes
March 19th, 2020

When I ordered mine, the customs service always was in touch and was ready to provide all the details regarding the shipping. The price is welcoming and the quality is great.

samk91
Sam K.
7 reviews
6 helpful votes
June 10th, 2016

We spend a third of our lives sleeping. Why wouldn't you want the best possible bed to ensure your best possible sleep? By filling out a pretty extensive questionnaire, Helix matches beds to sleepers. They give you a bed that you have customized yourself to fit your own body and accommodate your own sleeping preference. When I laid down on it that first night, I immediately felt a difference. I am extremely happy with my purchase! Thanks Helix!

sarahl174
Sarah L.
13 reviews
0 helpful votes
April 19th, 2016

The Helix mattress is a very well built mattress that offers, in my opinion, the best customization you can find in any mattress on or offline, especially at this price. They use quality Dunlop latex, microcoils, and polyfoam to deliver amazing support and really great comfort. The option to have a split mattress is really the key differentiator. You don't find that kind of customization at this price - ever.

violetm8
1 review
3 helpful votes
June 23rd, 2017

The best thing about the mattress is the 100 day trial and ability to return it if not satisfied.

The mattress itself was relatively easy to unpack and move, and my sleep was great for about 2 weeks. Then the whole mattress started to sag and "deflate" and by the end of the 3rd week I was having back pain, hating the mattress, and dying to get rid of it. I gave it a few days, thinking it may just be the summer heat or a stressful work week, but it didn't get better. The bed continued to get more squishy and less supportive. I ultimately returned it after a month, and am so glad I did!

Tip for consumers:
Don't do it! Pay for a slightly higher quality mattress, and don't hassle with having to return the thing.

Service
Value
Shipping
Returns
Quality
castror3
15 reviews
1 helpful vote
February 3rd, 2021

Great customer servic, I highly recommen... have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.

same148
Sam E.
3 reviews
0 helpful votes
April 7th, 2016

I was totally impressed with the quality of the Helix mattress, especially with the personalization options and quality of the materials. Of all the mattresses I have owned in my life, its definitely towards the very top. The one mattress fits all concept doesn't resonate with me, so I really like the personalization options provided by Helix. I've been recommending the Helix mattress to all my friends.

roberte77
Robert E.
28 reviews
12 helpful votes
October 5th, 2015

We have had our mattress for several weeks now. Our new Helix mattress has just been fantastic. First of all, the entire buying experience was simple. The questionnaire was instrumental in designing a custom mattress that fit us just right. Our nightly sleeping experience has greatly improved in these last few weeks. Personally, I no longer have any lower back pain when I wake up each morning. An amazing experience all around.

elizabetho37
1 review
0 helpful votes
December 19th, 2015

Of all the mattresses I've gone through, none had the technology that Helix provides. Now that I'm older and have had some painful nights sleeping on a mattress that hurts my back (as I had surgery a few years ago), I needed to find a better solution. Helix listened and they were able to find me a mattress that didn't leave me in pain when I woke in the morning. Where was this bed when I was younger?!

sarahf78
1 review
0 helpful votes
January 7th, 2016

The procress of ordering a bed and getting it delivered can take forever... until you go to helixsleep.com that is. I went from telling them my needs to getting my mattress in less than 2 weeks! Wow! Best deal ever!

nancye25
1 review
0 helpful votes
December 17th, 2015

You see regular- pre made mattresses go for more than a grand. Helix offers a super customized bed for under a grand. You get a fully customized piece of heaven for a lot less than a regular boring mattress that you probably won't sleep well on. Yes, Great price considering all the custom options you get!

danielo39
1 review
1 helpful vote
November 21st, 2015

Waking up my fiance was something we had grown used to living together as a couple. That is until we decided to customize a helix mattress together. We told them our issues and they delivered to us the solution! No more waking her up in the morning, in fact it's hard to get out of bed- it is that comfortable!

williamk96
William K.
10 reviews
0 helpful votes
February 12th, 2016

You know whats better than a good nights rest? A good nights rest on a mattress that you helped create, according to how YOU want to sleep.The Helix Sleep is a GREAT mattress compared to my last, and the price alone is worth it.

jenniferr124
1 review
0 helpful votes
December 6th, 2015

Ok, so I've tried many beds and thought that they were great, but this one knocks all of them out of the water! I haven't slept this great since living at home with my parents! I have had this bed not even a week and I am absolutely sure I'm a customer for life!

maryy721
4 reviews
0 helpful votes
April 25th, 2022

We bought a mattress at Helix for me and my husband. They offer you to take a quick quiz to pick up the mattress that would suit your preferences the best, according to your height, weight, sleeping patterns, back pains, etc. I think this is a very convenient feature. The mattress we received was well-packed and of good quality, and it is comfortable to sleep on. We've had it for two weeks only, so I can't tell if it would serve us long yet, but for now, I am more than satisfied with it.

Service
Value
Shipping
johnw5406
1 review
0 helpful votes
April 26th, 2022
Verified purchase

Purchased Helix Midnight Luxe King / Tencel and after the first night there are already sign or evidence of two indents near the waist (middle of the mattress). After the first night, the mattress doesn't support my hip or lower back any longer. I'm only 130 lbs and the mattress was not even support my weight.

Products used:
Helix Midnight Luxe King / Tencel

Service
Value
Shipping
Returns
Quality
16 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Q&A (3)

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About the business

Personalized, custom made to order mattresses shipped to your doorstep at a fraction of the retail price. Free shipping and free returns with a 100 night sleep trial.

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