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    Grubhub

Ratings On Other Platforms

Trustpilot
2.6 / 5
Reviews.io
1.2 / 5
Corporate Values

Overview

Grubhub has a consumer rating of 1.17 stars from 3,969 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Grubhub most frequently mention customer service, delivery time and next order problems.Grubhub ranks 147th among Food Delivery sites.

  • Service
    491
  • Value
    452
  • Shipping
    312
  • Returns
    309
  • Quality
    388
Positive reviews (last 12 months): 1.2%
Positive
5
Neutral
3
Negative
421
View ratings trends
353
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What reviewers want you to know

Positive highlights

  • This was by far the best experience with customer service I've ever had.

Critical highlights

  • When I see my delivery time kept going up, I called and cancel my order.
  • This was the absolute worst experience I have ever had with any food delivery service.
How would you rate Grubhub?
Top Positive Review

“Excellent customer service and food”

Elizabeth F.
3/29/20

So we ordered from Lefty's and I ordered a cheeseburger with cheese fries on the side which is 85 cents more than regular fries. Food gets here and the driver was very nice and and on time. I open my box and I received curly fries instead of cheese fries which is not a big deal but I thought I'd just message them and ask for the 85 cents back and that was it. They decided out of nowhere to refund my portion of the order! Thanks for saving us money!

See positive reviews
Top Critical Review

“Absolute Worst”

Rachel T.
3/6/20

Two screwed up orders in 24 hours. Wasn't really their fault but they wanted me to pay delivery fee, tip and additional charges to get my missing sandwich delivered. Didn't every get food the second order. After 90 minutes of waiting, the order was cancelled, but they didn't even give us a full refund! I still end up paying them $5? For nothing?!? Don't care how many promo codes they offer me. I'm done with them.

See critical reviews

Reviews (3,969)

Rating

Timeframe

Other

Reviews that mention popular keywords

delivery time (182) delivery service (218) credit card (135) delivery fee (115) delivery driver (105) customer service (874)
rachelt215
1 review
52 helpful votes
March 6th, 2020

Two screwed up orders in 24 hours. Wasn't really their fault but they wanted me to pay delivery fee, tip and additional charges to get my missing sandwich delivered. Didn't every get food the second order. After 90 minutes of waiting, the order was cancelled, but they didn't even give us a full refund! I still end up paying them $5? For nothing?!? Don't care how many promo codes they offer me. I'm done with them.

stevem2051
1 review
15 helpful votes
July 6th, 2021
Verified purchase

It used to be 1 in 4 delivers were slow or not following instructions - but now just horrific drivers and delays. Food deliveries taking 2-3 hours. I literally watched a driver stop at walmart for 30 minutes then continue on to my house - while I was on the phone with support where they were claiming the food prep was what delayed the order. And absolutely no support - horrible - getting worse

lindsayk107
1 review
19 helpful votes
September 22nd, 2021

I work for a dining group and our restaurants regularly show up on GrubHub's app and website as delivery options through their service. They post outdated, incorrect menus, then allow customers to order from them, pay, and be left either with food that doesn't match their incorrect menus or no food at all. Our restaurants receive no payment from GrubHub whatsoever, so this is stealing from businesses, and this has happened multiple times. Please don't support GrubHub, either as a business or as a consumer.

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Value
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shawnb614
1 review
1 helpful vote
February 11th, 2022

I put in an order over at KFC for pick up and then they said they don't accept GrubHub orders at all and when I called Grubhub they gave me either 3 to 5 business day bull$#*! and honestly would not refund my money in the same Zack day when I got completely screwed over because they put on a place that does not have an honor their service and it's still on there as well but as of right now for KFC for pick up where they do not honor it from Grubhub at all

Tip for consumers:
I would not use this service ever again and when I finally do get my money back and I’m definitely gonna get my money back real soon I ensure them that I will be deleting their service and telling everyone exactly how I was treated through that whole entire thing and how that they will still continue to keep it up on their app while it’s not even working thanks

Products used:
Are use Grubhub to go to KFC try get some food and then KFC says they don’t honor GrubHub as a service for them by GrubHub still keeps it up on there as if they do

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Value
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amandah1685
1 review
2 helpful votes
February 4th, 2022
Verified purchase

Most restaurants don't take Grubhub orders so the company has to call them in themselves. I found no way to make substitutions or changes on any of my orders via the app. The estimates are always wildly inaccurate. Once one of my drivers traveled from 40 miles away to deliver my order. Seriously. I got GrubHub premium for free from Instacart and now I see why.

lenad55
1 review
1 helpful vote
January 17th, 2022

Someone across the country used my account to order 80$ worth of pizza. I have a medical condition and don't earn much money, in fact I rarely order grub hub. When I brought this charge to their attention they didn't refund me. They took off the payment method from my account, but that doesn't help with the entire shifts worth of money I lost and could've used to pay doctor bills. I'm going to delete my account and just switch to doordash.

Service
Value
Shipping
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Quality
elio23
1 review
3 helpful votes
January 30th, 2022
Verified purchase

In addition to adding a few dollars to each menu item you order, there are a couple different "service fees" that add a significant amount to the total. Our dinner ended up costing about 50% more than it would have if the restaurant did direct ordering (which it used to, before Grubhub came along). To make it worse, they add their own "service fee" of $7.95 but suggest a tip of $1 for the driver. When their bit is automated and doesn't need to eat. Voracious raping weasels, I call it. "GrubHub" is the right name--grubbing for money at working people's expense.

Tip for consumers:
just don't. go pick up your food if you have to.

Products used:
food delivery

Service
Value
catherineb916
1 review
0 helpful votes
March 26th, 2022
Verified purchase

This was the very first time I used any delivery service because I am ill and out of town in a hotel. I never received the food. Their help line was helpful and gave me a full refund, including my rather generous tip, plus a $10 coupon (which I will never use) - but wth!? Just read the damn address & deliver the food or get out of the business. I will NEVER use them again and recommend you don't either.
P.S. ZERO stars should be an option.

ryuk1
1 review
10 helpful votes
July 16th, 2021

Food was delivered to wrong address, I called the restaurant they barely spoke English, they refused to do a corrective action, they refuse to remove trash and would not take care of a bad customer experience.! Whether it was through GrubHub or not they should feel responsible for the fact that they prepared the food! Now I have trash in the hall that is rotting and attracting bugs I refuse to pay for somebody else's trash! Who pays $37 for a kid's meal to start with!

Tip for consumers:
Corrective action for mistake deliveries

Products used:
Food

Service
Value
Shipping
Returns
Quality
rachelm801
1 review
23 helpful votes
April 16th, 2021

So I've ordered today would have been my 4th time. Was so pleased with the service the first 3 times I signed up for the $10 monthly. After the service received today account DELETED and I'll go back to my DoorDash or UberEats. They are unprofessional and rude customer service representatives. The first one I spoke to booted me out my account. Lol... Yes I'm not expecting this company to be around much longer. The second representative hung up when i was asking a question. These people are Sad.

Service
marvys1
1 review
1 helpful vote
February 5th, 2022

Just reviewing my receipt for food that was $46.80. I included the 15% driver's tip only to realize Grubhub adds that on the total that includes their service and delivery fee. My total bill was $63.18. I should have paid closer attention. The amount doesn't break the bank for me, but I think about others in a tighter budget and how many of us are pinched a couple dollars here and there. And does the driver really get the $8.24 I added as his gratuity? I just don't think it's good practice for them to do this.

justins636
1 review
21 helpful votes
September 3rd, 2020

Ridiculously unreliable and overpriced. Often will just wait an hour or more and spontaneous cancel orders - will keep the money for several days, just not deliver any food. Can rack up delivery fees of seven or eight dollars with no driver gratuity. Customer service is a joke - it's a crappy call center that doesn't have native English speakers. Makes DoorDash seem like Herman Miller in terms of customer service. Total garbage.

marthag201
1 review
39 helpful votes
February 20th, 2020

I ordered from Grubhub for the first time expecting a pleasant experience. My food was delivered 1.5 hour late. I contacted Grubhub via chat and the first agent abruptly ended the chat. The second agent did not resolve my issue to my expectation. I requested a refund but only offered $10 discount on my next order. No way in hell that I am ordering again from this company. Ordering pizza directly from a pizza restaurant is better. Horrible experience!

jessieb104
1 review
34 helpful votes
February 26th, 2020

Took me an hour of screaming and threatening to go thru the bank to get the first two refunded. Initially tried to offer me a 20% credit on my next order instead of the price I paid. Absolutely not. I went to pick up the third one after the driver was sitting no where near the restaurant for 30 minutes. Got my delivery fee refunded and closed my account. Will never use this service again.

shadig2
1 review
24 helpful votes
September 7th, 2020

They hire unqualified and uninsured drivers.
Their driver backed into our five ft rock planter and shattered it. She ran away and refused to stop. We immediately filed a police report. They refused to take responsibility. The police department tried to get information from them regarding the contact information of the driver, they refused to give it and refused to take responsibility. Shame on them! They have so many bad reviews I don't know how they stay in business.
Order #1696 *******821. April 4,2020.

adamn389
1 review
2 helpful votes
December 14th, 2021

Recently I used Grubhub to order pizza and during checkout I noticed they added some extra fee to support BLM movement to my order. My first thoughts were it was some kind of joke or mistake. It wasn't. Grubhub told me their algorithm put extra fee of $5 on their non-black customers. I have no words to describe their service just some screenshots for you. Definitely I will not use them anymore and I hope you won't too. Another level of screwing up!

gwend87
1 review
7 helpful votes
June 3rd, 2021

Coppelia + Grubhub = Incompetence defined. After charging and confirming my order both via app and text, missing the delivery window they estimated and then delaying delivery by another half hour, an hour after the food was originally to arrive, I message Grubhub to be told the restaurant that accepted, charged and confirmed the order was not even open and never got my order - so why program the app to accept orders and lie about food being on the way, twice?!?! Customers beware of incompetence by both brands.

tyras24
1 review
0 helpful votes
February 3rd, 2022

Now that I've come here the seemingly only place to leave a review about Grubhub I can see why I had the worst experience EVER! Driver NEVER showed I stood outside waiting. There's no number to reach support immediately. They listed a random email instead on my own I signed up through apple
There was no way for me to contact the driver
Driver marked order delivered while being a mile away
Overall horrified by this experience. All they offered was a refund and a $10 off coupon.
Disgraceful

Tip for consumers:
DONT USE THIS SITE

Products used:
None. never came

Service
Value
Shipping
Returns
Quality
ravenc25
1 review
17 helpful votes
August 22nd, 2020

I have repeatedly had overwhelmingly awful experiences with Grubhub. The drivers pick up multiple orders at once so my wait time becomes almost 2 hours long, my food is always cold and nasty, and the drivers are incredibly unprofessional. Their customer service operates off one brain cell. I will only ever use Doordarsh now.

coreyg168
1 review
0 helpful votes
February 27th, 2022

Sat here waiting on my kids food only for the driver to take it to someone else's home. I didn't mind the leave it at the door option, but they could of had a driver competent enough to make sure he was delivering it to the right house. Numbers are on homes for a reason. If it's not free I will NEVER order through them again. A refund and credit does not resolve the issue of my grandkids not getting their food.

Service
Value
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jimw120
2 reviews
56 helpful votes
April 29th, 2020

With Grubhub, after 2 hours, with a simple order from KFC not even a mile from where I live, nothing. Order cancelled. I did the same exact order through Doordash, and the food was at my door within 15 minutes. Grubhub can go pound it. Doordash for me for now on. Now I see why there are nothing but 1 star reviews here. Grubhub sucks. Go elsewhere.

starj8
1 review
0 helpful votes
December 20th, 2021

Yes hello, just recently a driver for grubhub and let me tell you. Stay away from it, it is complete crap and they don't even bother to do anything to help anyone. If you are having a problem, they don't really care. They just want their money, customers are spending way much money for orders when you can get it for a cheaper price then 40 bucks to have it dropped off. Then us drivers, don't get paid much because grubhub snatches most of it. They are just pathetic to work with, and they are pathetic as a delivery business.

Tip for consumers:
Don't use it at all. Period.

Service
Value
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sharie38
1 review
0 helpful votes
February 18th, 2022

I ordered food. After an hour and 3 delays I chat with customer service. Kevin S. Said he was keeping my order since I was upset that I would not be getting fresh hot food. Then they didn't refund me. I chatted with them again and they said they don't see where my order was cancelled and refuse to refund me. I have the screen shots to prove they said they were keeping my order. Seriously this company needs to hang it up. Zero stars. I am now disputing the $40 charge on PayPal.

jcm24
2 reviews
27 helpful votes
March 4th, 2020

If you order your food through grubhub, you won't mind them eating some of your food. Next time you receive your order, if you actually get it, look how it appears. If you notice any gaps between your fries or chicken wings, that was them snacking on your meals. The time I never got my meal, they tried to give me a 50% promo code lol! After 30 minutes of back and forth on the phone I finally get a refund for the food I never got. These clowns are great at being terrible at their jobs.

dn144
1 review
0 helpful votes
January 2nd, 2022

Worst company EVER. Driver couldn't "find our house" yet I sent him an aerial view of the cross streets. 2 hrs and 15 min later, he completed the order and said "I told them the situation" of course, now I'm livid. I contacted customer service which was like communicating with a wall. Finally, after about 15 min of worthless chatter, they offered a full refund. By far the worst delivery service I've ever dealt with. Kick rocks. You suck

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Q&A (49)

Answer:

Both. But he is not alone, unfortunately. He only got exposed. Millions others are working in politically intolerant places. We have to change that.

By Jenn L.
See more answers (5)
Answer:

This can be expected with a bad company such as Grub Hub. CEO gets his Chub Hub off screwing customers.

By toby k.
See more answers (4)
Answer:

Nothing. By this inaction I would say to quit using this bad business. Go with UberEats or maybe try getting your own food.

By toby k.
See more answers (3)
Answer:

I travel for a living and have experienced the lousy service that is Grub Hub. From Philadelphia PA to Shreveport LA and multiple other cities THIS SERVICE SUCKS. There's nothing good to say about it.

By Brent A.
See more answers (10)
Answer:

It all starts at the top. Worst management, worst operational model, worst operational supervision, worst driver compensation.

By Ted C.
See more answers (2)
Answer:

Answer: Grub Hub does suck big time. No real answer. If you like cold food, delivered late and an "oh well" customer service attitude, Grub Hub is the company you should use.

By Brent A.
Answer:

Ah lucky you, your money should always be good there. Much like Nazi party leaders, CEO Matt Maloney does not tolerate opposing political viewpoints

By Nunya B.
Answer:

You call grub hub to cancel and if you used a card ask them to send you a confirmation email regarding your refund

By Juliana S.
See more answers (10)
Answer:

Company sucks, they would charge you a liter of your own blood then sell it back to you for double the price.

By toby k.
See more answers (6)
Answer:

You can use any credit card associated with your account.

By Gloria P.
See more answers (5)

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GubHub offers food delivery from local restaurants.

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