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    ConsumerLab.com

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4 / 5
Corporate Values

Overview

ConsumerLab.com has a consumer rating of 4.77 stars from 458 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with ConsumerLab.com most frequently mention many years, accurate information and good work.ConsumerLab.com ranks 3rd among Alternative Medicine sites.

  • Service
    14
  • Value
    21
  • Shipping
    3
  • Returns
    3
  • Quality
    18
Positive reviews (last 12 months): 97.4%
Positive
37
Neutral
1
Negative
0
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What reviewers want you to know

Positive highlights

  • Consumer Labs is the place I trust to provide objective information.
  • So often there is no supporting research for a compound, and then also dangerous side effects and/or interactions.
  • 2021 Customer Choice Winner

Critical highlights

  • Asked you to review a popular fish oil, "Barleans" and I never heard back.
How would you rate ConsumerLab.com?
Top Positive Review

“Indispensable”

Walt L.
3/31/20

As a family physician who often recommends natural medications (herbs, vitamins, or supplements) for conditions in which they have been shown to be both safe and effective, I simply could NOT practice nearly as well without this indispensable resource. It's one thing to tell someone to take vitamin D, but it's quite another to hand them a list of ConsumerLab's "Top Picks" which are not only "Approved" as safe but are the best values on the market. BRAVO, CL. Keep up the GREAT work!

See positive reviews
Top Critical Review

“Disappointed - Seems to Test the Cheaper and Lower Quality Brands”

Lisa T.
3/21/21

I was hoping to find the best and most reliable brands but the tests I've looked at so far (canned salmon, canned sardines, CoQ10) seem to only test store brands like Sam's Club or CVS or other low-quality brands. I can't find much testing of brands that tend to be higher quality and fewer additives (when it comes to supplements). This is a real disappointment.

See critical reviews

Reviews (458)

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Reviews that mention popular keywords

consumer labs (18) side effects (7) supplements (139) product reviews (5) health issues (4) go-to resource (3) objective information (3) consumer reports (4) care physician (3) fish oil (4) testing results (3) go-to source (3)
waltl13
1 review
18 helpful votes
March 31st, 2020
Verified purchase

As a family physician who often recommends natural medications (herbs, vitamins, or supplements) for conditions in which they have been shown to be both safe and effective, I simply could NOT practice nearly as well without this indispensable resource. It's one thing to tell someone to take vitamin D, but it's quite another to hand them a list of ConsumerLab's "Top Picks" which are not only "Approved" as safe but are the best values on the market. BRAVO, CL. Keep up the GREAT work!

Service
Value
Quality
dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you very much for sharing that, Walt. We are very glad that you appreciate the work we are doing. We appreciate your support.

cindyb697
2 reviews
22 helpful votes
April 1st, 2020
Verified purchase

If you want the best detailed & unbiased information about the supplements you are interested in, look no further. The only agenda here is to give all the FACTS about this unregulated area. PLUS get brand name product comparisons with prices. Can't tell you how much I rely on this service. Saved me tons of money. Kept me from falling for products that won't do what the advertising indicates.

dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad to have you as a member, Cindy! Thanks for your review.

robynb234
1 review
7 helpful votes
March 31st, 2020
Verified purchase

Consumer Lab has verified or warned against ingredients and contaminants in so many things people consume without knowing of their dangers... or their specific values. Because of my ability to check first with ConsumerLabs, I feel confident in what and why I buy. I have shared some reviews with physicians, who do not have time or access to this detailed info. They have been grateful for the education. Thanks for years of conscientious testing and information.

dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad to hear that ConsumerLab.com is helpful to you, Robyn. Thank you for spreading the word and thanks for your feedback!

lindaw993
1 review
17 helpful votes
March 31st, 2020
Verified purchase

I have been a member for at least 10 years. I first found out about your website through Consumer Reports Magazine, which I trust 100%. It's refreshing, along with a sense of security, to know that there are unbiased organizations/companies such as yours. It's all about consumer welfare and protections, and you definitely step up to the plate! Thank you, and keep up with the good work, for it's appreciated!

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you very much for sharing that, Linda. We are very glad that you appreciate the work we are doing. We appreciate your support.

maryh2839
2 reviews
2 helpful votes
November 19th, 2021
Verified purchase

Love to know there is Consumer Lab out there looking out for us. I am enjoying emails and updates and being able to research subjects on my own. Fabulous and helpful information that help me make a well informed, unbiased opinion in the products I buy and use. You are much appreciated and well worth what you charge for this service. Keep up the good work. Have a wonderful Thanksgiving.

todc10
Tod C. – ConsumerLab.com Rep

Thank you so much for that nice review! We are here for all the reasons that you mention. Happy holidays!

marks2368
1 review
21 helpful votes
March 31st, 2020
Verified purchase

I value your research, but those of us in the real world, like it or not, shop at Walmart, Target, Costco and other mass merchants. To be fair, you do include products from those stores, but not always. The pricing at the mass merchants is usually attractive, but the quality can be a mystery. I do buy some products off of Amazon that you recommend. Seems to me when you do a review, the first place you should head for would be Walmart and the others..

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you very much for sharing that, Mark. We are very glad that you appreciate the work we are doing. We appreciate your support.

suzys63
1 review
0 helpful votes
March 7th, 2022

As a member from early on, I happily keep up my membership for peace of mind. With no way of knowing what's actually in a product underneath the sales hype and glitzy packaging, I've been known to look things up while shopping. Who doesn't love a company that removes the worry factor? Because toxic ingredients are in our everyday products—i am grateful that ConsumerLab vets under-regulated products for us all.

Service
Value
Shipping
Quality
dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad that you are enjoying your membership to ConsumerLab, Suzy. Thanks for the great review!

kathleent339
2 reviews
22 helpful votes
March 31st, 2020
Verified purchase

Being able to get reliable, honest information on supplements is a game changer! So thankful CL tests products and separates the mid-information from the honest facts regarding the products. There always seems to be companies who cheat consumers and mis-label their products. Consumer Labs will identify them and even honor the reliable companies. Worth every penny for membership which pays for this testing and reporting. Thank you, Consumer Labs. I am healthier because of your reporting.

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you for that nice review, Kathleen. We're glad that you appreciate our work. Thanks for your support.

barbaras1752
1 review
23 helpful votes
December 16th, 2020
Verified purchase

I wrote to you re: your review of Molekule Air Purifiers. You did not recommend them. You based your review partly on a review done a year ago by Wirecutter, which was refuted by Molekule, who provided compelling and convincing information to negate the Wirecutter review. I communicated with Moleule, I forwarded that info to you to investigate the negative rating based on false assumptions.
You ultimately gave me your stock answer without doing your due diligence and revisiting Moelkule and reviewing all of their pertinent imformation.

billa513
1 review
1 helpful vote
May 4th, 2021
Verified purchase

I usually buy supplements based on your reviews. But sometimes when you do an update, that top rated product is not reviewed in the update, yet it is still available. What happened?

todc10
Tod C. – ConsumerLab.com Rep

Hi Bill - As there are over 30,000 supplements sold in the U.S., each time we perform a new review of a category, we try to retest some of the top-rated products from our previous review, but we also test new products, particularly if they seem to offer advantages over previous products in terms of formula, ingredients, quality, and/or cost. As a result, there can be some change over time in the brands and products covered in a particular review. In any event, we understand that many ConsumerLab members would like to see continuity in the products covered, so we will continue to include most previous Top Picks (if still sold) in new reviews -- although there is no guarantee that they will remain our Top Picks year-after-year.

dianek396
1 review
13 helpful votes
March 31st, 2020
Verified purchase

I've subscribed for as long as ConsumerLab has been in existance. I want to say 20 years? I've used it in teaching librarians how to research for consumer health information and even for medical professionals to do the same. Now I mainly use it to check everything and anything I may consider taking for my own or family and friends' health. Great information and excellent citation and verification processes. I'm very happy.

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you for that nice review, Diane. We're glad that you appreciate our work. Thanks for your support and for being a longtime member!

rorym54
1 review
1 helpful vote
March 31st, 2020
Verified purchase

I refer to CL and regularly read through their email. Overall a great resource. I've been a member longer than ten years. Per a search of your database, while you offer a few educational links you state: "Articles do not mention brands" concerning Mushroom powders. This could easily be rectified. Reviews of products like mushroom powders and pine pollen brands could (and should) be added to your service.

dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad that you enjoy ConsumerLab.com. Thank you for posting your comments.

jimb1323
1 review
8 helpful votes
April 7th, 2020
Verified purchase

ConsumerLab is my "go to" resource for quality, accurate information. Everything is well researched and I really like the fact that they provide references for you, if you wish to read the studies for yourself. They also update earlier reports when new information/studies become available. The search function makes it easy to find what your looking for. I highly recommend ConsumerLab to anyone looking for a reputable source of information on health and nutrition products.

Value
Quality
dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad that you enjoy ConsumerLab.com. Thank you for posting your comments.

charlottel139
1 review
11 helpful votes
March 31st, 2020
Verified purchase

Being retired, I live on limited funds. I'm very grateful to check the purity and efficacy of supplements before I spend my coins. What is worse than a supplement not giving any benefit is Paying for that supplement then receiving no or detrimental effect. I am thrilled that I can rely on the independent reviews, analyses, and reports provided by ConsumerLab to utilize knowledgeable purchasing power.

dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad that you are enjoying your membership to ConsumerLab, Charlotte. Thanks for letting us know.

glennc173
1 review
7 helpful votes
March 31st, 2020
Verified purchase

I've always been health conscious and believed in the power of food and nutrition rather than medicine to prevent and cure all manner of health problems. There's lot of free advice on the web about nutrition but so much of it is filled with hype. ConsumerLab offers research based evidence that is compelling, and it's my first choice of sources to turn to when I have a question about something. The weekly updates also pique my interest as to the latest offerings, and I find them helpful too.

dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad that you are enjoying your membership to ConsumerLab, Glenn. Thanks for letting us know.

lisat1052
1 review
14 helpful votes
March 21st, 2021

I was hoping to find the best and most reliable brands but the tests I've looked at so far (canned salmon, canned sardines, CoQ10) seem to only test store brands like Sam's Club or CVS or other low-quality brands. I can't find much testing of brands that tend to be higher quality and fewer additives (when it comes to supplements). This is a real disappointment.

Value
Quality
richardp1050
1 review
11 helpful votes
April 1st, 2020
Verified purchase

Whenever I read about a new recommendation for a pill or potion I first go to Consumer Labs to see what the test reveal. Common sense is sometime no more than bad habit. My friends who swear by "ancient" Asian medicine say that it must work because it has been used for centuries. And I remind them that medicine not so long ago drilled holes in people's skulls to let out the bad humors. Keep up the science.

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you for that nice review, Richard. We're glad that you appreciate our work. Thanks for your support.

mevlutc
1 review
12 helpful votes
June 12th, 2020

I've emailed them twice regarding my decision to cancel my membership within the first month of subscription. The reason is none of the supplements I use have been tested by them. There is simply no point for me to continue the subscription. It's been several weeks since I repeatedly emailed them. Unfortunately, they haven't replied to my e-mails. There is no way to cancel your membership on the website. They are not holding their promise. Do NOT submit your credit card info to this website! It looks like I'll have to start a dispute process with my bank.

* ConsumerLab.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

dawnb201
Dawn B. – ConsumerLab.com Rep

Hi Mevlut - As you know, we fully refunded you on March 25th, the day after we received your message of March 24th. Unfortunately, we were transitioning our staff locations due to COVID-19 on March 13 when you sent your original message and it was missed. Normally, refunds are issued the day received or within one business day, and they can be emailed or called-in.

bobf3
2 reviews
9 helpful votes
March 31st, 2020
Verified purchase

I appreciate CL because it's an educated resource of information that I can rely on. It is my go-to place for clear answers to many specific questions that help me choose a healthy diet and trustworthy supplements. It's easy to search for and find relevant data. Updates come regularly. I believe that my health is better because I subscribe to and use Consumer Lab. Thank you!

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you for that nice review, Bob. We're glad that you appreciate our work. Thanks for your support.

thomasd657
1 review
0 helpful votes
March 31st, 2020
Verified purchase

There are two vital aspects to CL:
1) Their reviews of the literature, as to the efficacy of various supplements. So often there is no supporting research for a compound, and then also dangerous side effects and/or interactions. These sections are actively updated with notices sent out.
2) Then their analysis of the actual supplement brands available, contents, contaminants, value, etc. If you want to try a supplement, it only makes sense to know what you are getting, and when you are being ripped off.

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you for that nice review, Thomas. We're glad that you appreciate our work. Thanks for your support.

sandral531
1 review
0 helpful votes
April 1st, 2020
Verified purchase

Certainly enjoy and gain lot's of knowledge from CL... It would be very helpful if CL would create an algorithm to identify those with membership via their email account... and eliminate having to sign in each time with your password.

Also when reviewing supplements, I don't necessarily find it useful to know which supplement has the best "cost" value.,. I only want to know which supplement is the TOP RATED... period.

dawnb201
Dawn B. – ConsumerLab.com Rep

Actually, you should not have to sign in each time you return to our site. You may just need to change a setting on your device. Please contact us at 914-722-9149 during business hours and we can help you with that.

dominicp60
1 review
6 helpful votes
March 31st, 2020
Verified purchase

Consumer labs is the goto for advice on supplements if one is interested in ones health. Gives me a better option as to which particular supplement to take. Educational! What better way to go when in doubt since this company does the testing for the quality, contents, pricing and studies available, with or without control groups. Thank You

dawnb201
Dawn B. – ConsumerLab.com Rep

Thank you for that nice feedback, Dominic!

juanitam58
1 review
9 helpful votes
March 31st, 2020
Verified purchase

I have been a member of ConsumerLab for many years and consider the very reasonable yearly fee the best investment I can make for me and my family. If Consumer Lab hasn't reviewed the supplement, we simply don't buy it. We can buy with complete confidence the products reviewed and passed by this great laboratory. I recommend it to our friends as well.

dawnb201
Dawn B. – ConsumerLab.com Rep

Thanks for your feedback. We appreciate your support!

judyr248
1 review
16 helpful votes
June 12th, 2020

Twice in four years I have tried subscribing to Consumer Lab. Twice I got screwed. I get two newsletters, and then I get none. It is NOT up to me to completely change settings on my computer to accommodate them. That is their job. I am big on newsletters. I subscribe to many of them, and this is the ONLY one that constantly stiffs me. They take the $47. Whatever-cents and send me nothing in return. I had given up on their reviews anyway. The same companies over and over pay them to review their products. Rarely any new suppliers. I am so done with them. Now I have to try to get my money back.

marlok6
1 review
0 helpful votes
August 18th, 2020
Verified purchase

I've used this service for almost 3 years. Never more than since the Covid 19: experience. I'd be lost in a maze of questions but thanks to consumers labs I get information I can actually use. I used it recently to get The information I needed to get a honest accurate test done. I knew what where and how to get the best virus test possible. Thank you so much for really doing such a great job.

dawnb201
Dawn B. – ConsumerLab.com Rep

We're glad that you enjoy ConsumerLab.com. Thank you for posting your comments.

Q&A (37)

Answer:

Actually there have been some complaints but they are very few - however very easy for Tod to check on it - so he should have done that. They basically were all about billing issues - the free trial. So not stating the business does not offer value but the way you sign up for the free newsletter and it then moves you right into a membership within 5 days - a bit misleading in my estimation. Be sure to read the fine print!

By Bonnie R.
See more answers (2)
Answer:

Hi. I signed up for the free trial yesterday. I tried to cancel today but the site does not offer a cancellation option. I called the number provided... the phone rang several times and I eventually got a voice message that sounded as if it was from someone's home and not an actual company. I emailed you guys earlier requesting my cancellation be processed but no response as yet.

By Dianne A.
See more answers (2)
Answer:

Hi Frank - I believe you are referring to the review of ConsumerLab from 2004 Journal of the Medical Library Association. Our content and website have continued to expanded annually and membership has increased over those 16 years. The current 1-year membership is $47.40, or $78 for 2-years (an 18% savings off the 1-year rate).

By Tod C.
Answer:

Hi Bob - As a subscriber, you are entitled to print out a copy of the report (or any pages thereof) for your personal use. However, we don't permit copying or distributing our content, which is proprietary.

By Tod C.
Answer:

Not yet, but we may next year. We have written about PQQ: https://www.consumerlab.com/answers/is-pqq-similar-to-coq10/what_is_PQQ/

By Tod C.
Answer:

Hi Theresa - As noted on our site, we permit subscribers to print a copy of our reports for their personal use, but we do not permit not copying or downloads. If you were somehow able to download content from our site, it is quite possible that it would only work while your membership was current.

By Tod C.
Answer:

There is no single best supplement or brand. It's best to focus on the type of supplement you are looking for, e.g., multivitamin, fish oil, probiotic, herbal) and read our Product Review for that specific category and see which product is our Top Pick for that category. Here is a list of our current reports: https://www.consumerlab.com/results/

By Tod C.
Answer:

Yes, we recently published a new report on turmeric and curcumin supplements as well as turmeric spice (ground root powders) at https://www.consumerlab.com/reviews/turmeric-curcumin-supplements-spice-review/turmeric/

By Tod C.
Answer:

Hi Barbara - You can give a gift membership to ConsumerLab.com from this page: https://www.consumerlab.com/giftcerts/. We have a link to this at the bottom of every page, but the font is a bit small. Hope that helps.

By Tod C.
Answer:

You can get a full refund. Just let us know within 30 days of becoming a member. This is posted on our site as well.

By Tod C.

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About the business

ConsumerLab.com provides independent test results, reviews, ratings and comparisons of vitamins, supplements, herb and nutrition products to consumers and healthcare providers.

Business History

ConsumerLab.com, LLC ("CL") is the leading provider of independent test results and information to help consumers and healthcare professionals identify the best quality health and nutrition products. It publishes results of its tests in comprehensive reports at www.consumerlab.com. CL also conducts an annual Survey of Vitamin & Supplement Users. CL's research is cited frequently by the media, in books, and at professional meetings. In addition to the products it selects to review, CL enables companies of all sizes to have their products quality tested for potential inclusion in its list of Approved Quality products and bear the CL Seal. Since its founding in 1999, CL has tested more than 5,600 products, representing over 850 different brands and nearly every type of popular supplement for adults, children, and pets.

Company Representative

dawnb201
Dawn B.
Director of Digital Marketing

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