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    Century 21

Ratings On Other Platforms

Trustpilot
3.2 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Century 21 has a consumer rating of 4 stars from 4 reviews indicating that most customers are generally satisfied with their purchases. Century 21 ranks 134th among Real Estate Other sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
View ratings trends
How would you rate Century 21?
Top Positive Review

“Not a great program”

Linda W.
5/18/21

I never saw any of the promised end of section review questions. Every time it took me directly to next section. And when I "saved" thorn it took me back to beginning of each section. I sent in questions but nobody ever responded.

See positive reviews
Top Critical Review

“Review for Century 21 Affiliated Eau Claire, Wisconsin”

Deb M.
5/26/21

I had the extreme displeasure of dealing with this company on my son's behalf in early 2020. It was a sellers market and the house pended quickly. My son had to re-locate for new job and left the state leaving his house in the hands of his agent, only with assurances by such that he would take steps to ensure required contract repairs were completed in time for scheduled closing- at my sons cost of course. Agent failed to take any action. With my son's permission, I contacted agent.He stated businesses in E. C. were busy and had an ETA for repair over a month out. What this agent failed to realize is that over a month out was way past the scheduled closing date and the agent was not concerned. I made 2 calls from my home to E. C., 8 hours away. End result: 2 appts. Set within three days time BY E. C. businesses. This agent's word was no good on all accounts. I drove to E. C. Was there 3 days. Never saw this agent (he dropped off keys to husband at hotel-couldn't make our meeting the next morning for he had to attend the closing of his new house) or agent re-assigned to my son at my request. My identity was never confirmed nor a POA asked for, yet I was making decisions for their client. New agent was no better than the first. Too busy to meet me at anytime and couldn't speak in a voice that wasn't dripping in condescension. Before leaving E. C., after all contract stipulations were met, I had the keys. Agent was too busy to take possession and secure the house properly. I had no option but to leave lock box unattached to door inside screen door- leaving the house unsecured. Agent called shortly after I left, stating she was unable to unlock the house (but finally UN-busy enough to get to the house after all this time), for the keys didn't unlock the front door and back screen door was locked. This could have very easily been prevented had either of the agents been performing their duties as my son's agent. Agent then called my son and TOLD him he had to pay for a locksmith because his "mother" had locked her out. Again, at no time did either agent confirm who I was, ask for evidence of my power to make decisions on his behalf or make any attempt to meet with me. It was she, whom failed in her duties as my son's agent to take possession of the keys and secure the house. My son refused to pay for that locksmith. Soon after, Agent called my son again and threatened him that his "mother" had placed his contract in jeopardy, eluding that the house would not close as scheduled. This was uncalled for in such an overly stressful situation and I marvel at the audacity of this agent in making such a remark. What her intent was is still not clear as contract stipulations had been met and house was on target for closing date, due to no effort on these agents part. Both these agents made claims to be real estate agents; however, their actions or lack of belie that very claim. I attempted to contact the owner of this company while in E. C but to no avail. I spoke with his executive who said she would have him call me back-my call was never returned. I made several more attempts once home, all to no avail. I contacted Century 21 Corporate HQ's who passed the buck back to this company. I recently spoke to the broker of this company (via email) whom, besides being obviously amused at my dissatisfaction, stated that both agents were, "overwhelmed by my sense of urgency". I believe both agents were underwhelmed by the fact that when I left Eau Claire there were but a few days left in which the contract stipulations had to be met. I am assuming that little unimportant fact escaped both this broker and his agents. This company failed to provide real estate services in the best interest of their client. Grounds for official complaint? Yes. But alas, my hands are tied as my son wants nothing ever to do with this company or any other Century 21 company - again. If you are looking for sub-standard real estate services, then this is the company for you. Your search is over.

See critical reviews

Reviews (4)

Rating

Timeframe

Other

lindaw1850
1 review
0 helpful votes
May 18th, 2021

I never saw any of the promised end of section review questions. Every time it took me directly to next section. And when I "saved" thorn it took me back to beginning of each section. I sent in questions but nobody ever responded.

bruced45
4 reviews
1 helpful vote
January 21st, 2019

My experience with a variety of Century 21 brokers and agents in 22 years of real estate appraisal has resulted in positive encounters constantly. Consider that an agent has to be licensed in their area, comply with Century 21's ethics, as well as the National Association of Realtors and their local group's organization and ethics. The agent is held to an extremely high standard and must measure up or leave the organization.

juliel96
1 review
0 helpful votes
February 8th, 2017

Cindy is exceptional. Her high level of professionalism, combined with extensive experience, in-depth knowledge of the market and trends, outstanding communication skills, tenacity, and sales expertise are unmatched. I recommend her with absolutely no reservations!

debm197
9 reviews
3 helpful votes
May 26th, 2021

I had the extreme displeasure of dealing with this company on my son's behalf in early 2020. It was a sellers market and the house pended quickly. My son had to re-locate for new job and left the state leaving his house in the hands of his agent, only with assurances by such that he would take steps to ensure required contract repairs were completed in time for scheduled closing- at my sons cost of course. Agent failed to take any action. With my son's permission, I contacted agent.He stated businesses in E. C. were busy and had an ETA for repair over a month out. What this agent failed to realize is that over a month out was way past the scheduled closing date and the agent was not concerned. I made 2 calls from my home to E. C., 8 hours away. End result: 2 appts. Set within three days time BY E. C. businesses. This agent's word was no good on all accounts. I drove to E. C. Was there 3 days. Never saw this agent (he dropped off keys to husband at hotel-couldn't make our meeting the next morning for he had to attend the closing of his new house) or agent re-assigned to my son at my request. My identity was never confirmed nor a POA asked for, yet I was making decisions for their client. New agent was no better than the first. Too busy to meet me at anytime and couldn't speak in a voice that wasn't dripping in condescension. Before leaving E. C., after all contract stipulations were met, I had the keys. Agent was too busy to take possession and secure the house properly. I had no option but to leave lock box unattached to door inside screen door- leaving the house unsecured. Agent called shortly after I left, stating she was unable to unlock the house (but finally UN-busy enough to get to the house after all this time), for the keys didn't unlock the front door and back screen door was locked. This could have very easily been prevented had either of the agents been performing their duties as my son's agent. Agent then called my son and TOLD him he had to pay for a locksmith because his "mother" had locked her out. Again, at no time did either agent confirm who I was, ask for evidence of my power to make decisions on his behalf or make any attempt to meet with me. It was she, whom failed in her duties as my son's agent to take possession of the keys and secure the house. My son refused to pay for that locksmith. Soon after, Agent called my son again and threatened him that his "mother" had placed his contract in jeopardy, eluding that the house would not close as scheduled. This was uncalled for in such an overly stressful situation and I marvel at the audacity of this agent in making such a remark. What her intent was is still not clear as contract stipulations had been met and house was on target for closing date, due to no effort on these agents part. Both these agents made claims to be real estate agents; however, their actions or lack of belie that very claim. I attempted to contact the owner of this company while in E. C but to no avail. I spoke with his executive who said she would have him call me back-my call was never returned. I made several more attempts once home, all to no avail. I contacted Century 21 Corporate HQ's who passed the buck back to this company. I recently spoke to the broker of this company (via email) whom, besides being obviously amused at my dissatisfaction, stated that both agents were, "overwhelmed by my sense of urgency". I believe both agents were underwhelmed by the fact that when I left Eau Claire there were but a few days left in which the contract stipulations had to be met. I am assuming that little unimportant fact escaped both this broker and his agents. This company failed to provide real estate services in the best interest of their client. Grounds for official complaint? Yes. But alas, my hands are tied as my son wants nothing ever to do with this company or any other Century 21 company - again. If you are looking for sub-standard real estate services, then this is the company for you. Your search is over.

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