• Bookmark

    CanadaPetCare

Ratings On Other Platforms

Trustpilot
3.8 / 5
Corporate Values

Overview

CanadaPetCare has a consumer rating of 4.89 stars from 8,721 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CanadaPetCare most frequently mention great prices, free shipping and easy shopping.CanadaPetCare ranks 3rd among Pet Supply sites.

  • Service
    44
  • Value
    37
  • Shipping
    41
  • Returns
    7
  • Quality
    37

This company responds to reviews on average within 30 days

Positive reviews (last 12 months): 97.8%
Positive
8,402
Neutral
150
Negative
42
View ratings trends
How would you rate CanadaPetCare?
Top Positive Review

“Shopping experience”

Jessica T.
1/22/22

Easy shopping and check out. Looking forward to seeing how long it will take to receive. I tried ordering from another site and my order got stuck at customs for over a month and then was deemed not deliverable and they sent it back to the company. Meanwhile, my neighbor ordered and got hers within a week... different products but still, why offer something if customs won't let it through and why have Canada in your name if you are not in the country.? Hopefully this company is better. So far so good.

See positive reviews
Top Critical Review

“Hit and Miss”

Dawnette O.
11/17/21

Sometimes this site is very helpful and other times it really isn't. Seems you can't always just re-order what you may have ordered only a few months back, for no reason and then customer service acts like they never even carried the item. It's in my order history so clearly I did order it through here. I may need to re-consider ordering through Chewy or petcarerx. Sometimes the cost savings isn't worth the hassle.

See critical reviews

Reviews (8,721)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet products (18) frontline plus (16) order (60) pet store (9) customer service (10) pet care supplies (8) 2 weeks (6) shopping destination (7) pet supplies (9) company (31)
jessicat1107
2 reviews
0 helpful votes
January 22nd, 2022
Verified site experience

Easy shopping and check out. Looking forward to seeing how long it will take to receive. I tried ordering from another site and my order got stuck at customs for over a month and then was deemed not deliverable and they sent it back to the company. Meanwhile, my neighbor ordered and got hers within a week... different products but still, why offer something if customs won't let it through and why have Canada in your name if you are not in the country.? Hopefully this company is better. So far so good.

laurag1593
1 review
0 helpful votes
February 7th, 2022
Verified site experience

Great Rewards program and great prices! I'm glad I found CanadaPetCare.com. I was a little hesitant when I placed my first order because I was unfamiliar with the company, but the prices could not be beat. It turned out I had nothing to worry about. Customer service was very helpful in answering my questions. Now I am a customer for life. I've referred my friends and family. Everyone has been thrilled.

susant1346
2 reviews
0 helpful votes
March 24th, 2022
Verified site experience

After trying several different companies to buy Revolution for my 2 dogs, I have found CanadaPetCare to promptly ship order, don't require an Rx. I've been putting Revolution on the dogs for over 8 years BUT bought the first batch from my vet where I got the one and only Rx helpful. This company I find has very reasonable prices. It may take a little more time to get the product as their products ARE coming from Canada, just order ahead and be patient.

rossb259
1 review
0 helpful votes
October 19th, 2021
Verified site experience

All of your website screens are intuitive and very clear directions. Fabulous affirmation for the user about the information you need and confirmations for the user are provided along the way and at the end. The "printed invoice" makes it nice to keep on file for future orders. Free shipping is an attractive bonus... PLUS your reward program invites customers back to use their rewards. I hope the delivery and the product are as well-done as this website. Clearly, you have the client/customer in focus with all you do. Congratulations on a GREAT experience! Ross.

carolo809
1 review
0 helpful votes
December 7th, 2021
Verified site experience

I tell everyone about Canada Pet Care. The great prices and easy use of their website. Even when I had to explain to my credit card holder when they put a hold on my card due to having purchased outside of the United States. The person had 2 large dogs and he was very happy about the great low prices of Canada Pet Care. Another happy customer. Merry Christmas and a Very Happy New Year.

janex14
1 review
0 helpful votes
March 14th, 2022
Verified site experience

Thank you for being so timely. Kitty really appreciates it. If you can help me with cat food

sandrad896
2 reviews
0 helpful votes
October 21st, 2021
Verified site experience

I love to order from CanadaPetCare.com. You have great prices and discounts. I appreciate getting a quality product without having to get a veterinarian RX. So easy to place an order.
I do have to say that my area experiences great problems with FedEx, which I believe you use for shipping. Hopefully, this order does not take 6 months to get here! All of the FedEx orders I've had in the last year have arrived late, were lost or arrived damaged. Fingers crossed.

karenb1187
3 reviews
0 helpful votes
January 30th, 2022
Verified site experience

I compare when I shop for my dogs flea/tick prevention and heart medication. Canadapetcare has the best prices around. I don't pay extra to track because I've never had any shipping problems. Plus Norton covers your order. It's a nice perk!

janetu442
1 review
0 helpful votes
October 16th, 2021
Verified site experience

Great pricing and fast reliable service. Can't attest to customer care because when I tried to call, twice, the line was disconnected. Would've liked to talk with someone, however, after looking the matter over on my own I figured it out.

rebeccah1504
1 review
0 helpful votes
December 22nd, 2021
Verified site experience

You offer wonderful deals all year long. Thank you for the opportunity to earn points (that will always keep me a loyal customer :) and also for giving the free shipping option. So many companies jack up the shipping price to offset product sale prices. You are a wonderful company, thank you for years of wonderful service. Merry Christmas from a longtime happy customer! :) Rebecca Morazzini

kayn85
1 review
0 helpful votes
December 29th, 2021
Verified site experience

Not sure where there is an explanation on applying reward points. Looks like I cannot receive both coupon savings and reward points? Also, lost my original order when I did some inquiry of other products and had to start over a couple of times, even though I got the "success" green light to continue.

lindar2345
1 review
0 helpful votes
March 14th, 2022
Verified site experience
• Updated review

Great prices and easy to order. Thank you very much for making revolution plus available to me and all the other thousands of people that need this, who live in a heavily infested tick area
so far so good with this product

Very easy ordering
February 15th, 2022
Verified site experience
• Previous review

Thank you very

donnao664
1 review
1 helpful vote
January 5th, 2022
Verified site experience

By purchasing my dogs' seresto collars here I save at least 50% compared to other retailers. Especially helpful when there are multiple pets. I have recommended this site to friends and family.

kandisr1
1 review
0 helpful votes
March 15th, 2022
Verified site experience

Love shopping with Canada Pet Care and prices are so much better than veterinarian clinics. Super easy to find what you need and very clear weights and types. Highly recommend getting all your supplies with them

janetr1094
1 review
0 helpful votes
February 6th, 2022
Verified site experience

The shopping online went very easily with free shipping to the US. Seresto collars work great for our dogs and Canada Pet Care has lowest cost I've seen. Thank you, CPC!

stephanieo587
1 review
0 helpful votes
October 12th, 2021
Verified site experience

The product boxes sometimes don't look like what I get from the vet, so not sure if it's any different. Also the chews seem quite hard, from the vet they are soft, again not sure if these are same or not. But the price is amazing and never had any shipping issues and my dog scarfs them down hard or soft so I guess as long as it works it's fine. No flea issues And she always passes her heartworm test so guess it's working.

brianu284
1 review
0 helpful votes
October 15th, 2021
Verified site experience

Since finding your site I will be a customer forever, I would love to live there as well. Beautiful Country and you all can take credit for the Trailer Park Boys... Best show ever, Netflix
Thanks for being available to us in the US.

johannas138
1 review
0 helpful votes
January 29th, 2022
Verified site experience
• Updated review

I enjoy shopping this website for items I need for my cats & cannot find in local stores. The reward points are a little confusing, not so easy to use, though or else I'd give you 5 stars.

Great Products at Great Prices
January 6th, 2022
Verified site experience
• Previous review

You have the best prices for the products I need to keep my cats free from any parasites!

stewarts82
1 review
0 helpful votes
November 22nd, 2021
Verified site experience
• Updated review

I've used Canada Pet Care many times before. They always have the best prices and have never failed with their delivery. I can't see how you can get any better.

Best place for pet supplies
October 14th, 2021
Verified site experience
• Previous review

Fast, easy, and inexpensive

loril669
1 review
0 helpful votes
October 18th, 2021
Verified site experience

Great place to order your pet meds. Saves me lots of money and it' offers great safe medications for my two dogs, thank you

susanh2559
1 review
0 helpful votes
October 20th, 2021
Verified site experience

I've been ordering for only a short time but so far have been highly satisfied with the products, prices and prompt delivery. Thank You

deborahj913
1 review
0 helpful votes
November 11th, 2021
Verified site experience

I like to save money where I can. My last order arrived fast... thank you and hopefully this time it will come quickly too.

amberk296
1 review
0 helpful votes
January 21st, 2022
Verified site experience

Love the prices I hope order comes in time frame and will be a repeat customer if everything arrives in timely manner. Thanks so much.

maryb4009
1 review
0 helpful votes
January 23rd, 2022
Verified site experience

Easy to place order online, products delivered in good time, save $$$ on 3 dogs and 1 cat... what's not to love! Thank you for the great service!

donnaj296
2 reviews
0 helpful votes
February 13th, 2022
Verified site experience

Pretty decent site. If my order goes through, it will be even better. Easy to navigate and find what you need, at least for my pups.

Q&A (21)

Answer:

Not sure about that, but my flea product for my cats came from S Africa. Not very happy about that.

By Kitty P.
Answer:

WARNING! http://www.bbb.org/mbc/business-reviews/animal-online-drug-and-prescription-services/canada-pet-care-in-vancouver-bc-1256832

By Rob M.
Answer:

WARNING! THIS COMPANY IS RUSSIAN AND SELLS QUESYIONABLE PRODUCTS FROM SINGAPORE. http://www.bbb.org/mbc/business-reviews/animal-online-drug-and-prescription-services/canada-pet-care-in-vancouver-bc-1256832

By Rob M.
Answer:

It is designed for dogs. The Frontline Plus for Dogs <+22lb. Says not to use it on cats.

By Linda L.
Answer:

I just received my order of 12 doses of frontline plus for cats. After calling the Merial company, they verified that this product is counterfeit. Beware.

By Nicolette C.
Answer:

Yes, they are honest. I had nothing but good experiences with this company. I order Comfortis and Valueheart for my two dogs and had no more flea issues. Since I didn't send the pills to a lab for analysing the ingredients I use this as an indicator that the drugs work and think they are legitimate.

By Claudia O.

Can’t see your question? Ask to get answers from the CanadaPetCare staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

CanadaPetCare is one of the leading pet care supplies retailers for cheap dog & cat preventatives. Visit online to order best flea control & treatment for dogs, joint guard and other diseases related pet supplies.

Company Representative

andreww62
Andrew D.
Typically responds within 30 days

How do I know I can trust these reviews about CanadaPetCare?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.9
8,845 reviews
Have a question about CanadaPetCare?