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    Bluefly

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.7 / 5
ResellerRatings
2.4 / 5
Corporate Values

Overview

Bluefly has a consumer rating of 3.13 stars from 614 reviews indicating that most customers are generally satisfied with their purchases. Bluefly ranks 9th among Designer Clothes sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 19%
Positive
4
Neutral
0
Negative
17
View ratings trends
38
See all photos

What reviewers want you to know

Positive highlights

  • I played my order it came on time and Dominick in customer service corresponding through email was very much on point!
  • 2018 Customer Choice Winner

Critical highlights

  • ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a store credit.
  • Then I tried again and they stated that a return label would be at federal express store, I went there no label.
  • I vow to never use my credit card number on-line ever again!
How would you rate Bluefly?
Top Positive Review

“Highend Deals/CustomerService”

Gigi M.
9/1/20

I received my first order from Bluefly. It has better than excellent customer service. Items packed separately sealed. Arrived quick. Foremost the Customer Care exceeds what Former Nordstroms was. Definatly you will be loving Bluefly under new owner. I had Contacted Bluefly a few times Replies were so swift accurate and very kind and clear. Dominick Is surely beyond dedicated. What manners and care to the client and company. We all need more Dominicks in organizations All in All 10 Stars.

See positive reviews
Top Critical Review

“Rudest customer service ever!”

Erica D.
2/21/22

First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again.

See critical reviews

Reviews (614)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (14) return label (22) credit card (32) return policy (19) customer service (129)
ericad223
1 review
1 helpful vote
February 21st, 2022

First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again.

Tip for consumers:
Don’t.

Products used:
None

Service
Value
Shipping
Returns
Quality
robertc4238
1 review
3 helpful votes
May 26th, 2021

Never again I hope the pandemic put you out of business I tried to cancel an order they just want to keep your money it was a mistake and it was not my purchase I tried to contact them and they sent me a sorry email I strongly recommend go to a store if you can't see the merchant don't buy from these people online there's no good customer service is horrible

shiorik
27 reviews
100 helpful votes
January 14th, 2020

Whenever I see more than 50 percent discount, I always back off. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! Please be careful when you go shopping. I'd check a couple other shops before I go ahead here.

gigim25
1 review
7 helpful votes
September 1st, 2020

I received my first order from Bluefly. It has better than excellent customer service. Items packed separately sealed. Arrived quick.
Foremost the Customer Care exceeds what Former Nordstroms was. Definatly you will be loving Bluefly under new owner.

I had Contacted Bluefly a few times
Replies were so swift accurate and very kind and clear. Dominick Is surely beyond dedicated. What manners and care to the client and company. We all need more Dominicks in organizations
All in All 10 Stars.

ericj793
1 review
2 helpful votes
August 26th, 2021

Really bad customer service experience! Bought a couple pairs of pajamas and Bluefly sent the wrong size. Asked to return but because we had taken off tags, could not get any return.

Amazon would have just sent the right size because they were the ones who made the mistake!

Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests.

Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues.

Service
Value
Shipping
Returns
Quality
rebeccad807
1 review
3 helpful votes
July 3rd, 2021

Got a message they didn't have enough stock to fill my order. So why did it show available and make me go through all the forms and payment?

They did refund me which I appreciate

Products used:
Didn’t get any

Service
latrices8
1 review
4 helpful votes
June 22nd, 2021
• Updated review

Today I received an email per paypal and bluefly that my $68.10 was refunded. Although It took several reviews and continuous calls, complaints and emails. I'm very appreciative that my money was returned. Thank you for posting my review but I stand strongly on the one Star. Bluefly customer service has been the worst experience I've endured as an online customer needing assistance. I'm always online shopping and at times I know people will say they didn't receive a item and did. I'm not one of those people I truly believe in Karma and that saying "What goes around comes around" as well as "honestly is the best policy" I felt bullied with this company but I didn't give up. I kept pushing back with true Facts. Thanks again Sitejabber for sharing my review.

Online customer service is not worth the hassle when item not received
May 28th, 2021
• Previous review

I've contacted Bluefly several times in the past 4 days via email as I'm not aware of a number to call. My package was sent fedex by a third-party vendor per Bluefly. I don't have any information on the vendor as I purchased from Bluefly and weren't given that information. I contacted fedex to investigate the delivery and I'm told the item was delivered and signed. It says it was signed by S. Latrice which is not my name and shows a pdf of a signature that has a different signature name that I don't know. Fedex said they spoke with driver that states the package was delivered to my address and signed by residence but it was left at main entrance. I don't have a main entrance. I live in a four-plex apartment where 3 units are upstairs 1 unit downstairs and signs pointing upstairs where each unit is with the address in plain sight. Bluefly said I made several threats about filing a dispute in which I did not. Then Bluefly said I didn't give them or the vendor a chance to resolve the issue. I don't feel Bluefly made much of an effort to resolve the issue. I have several emails per our conversation in which I submitted with a dispute and the infomation from fedex delivery. Some of the files were to big to download so I edited them and resent.

Tip for consumers:
read reviews first chances are you'll beware of circumstances that might happen. I didn't and now I have a situation on my hands cause I turned to Fedex and Bluefly for resolution and got nothing.

Products used:
I never received product which were a pair of eyeglasses.

rubyg32
1 review
15 helpful votes
June 10th, 2018

Bought Saint Laurent bag from bluefly. When it arrived, the bag came with box, dust bag. The bag is new and authentic. The biggest problem was it didn't came with an authenticity card. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. That lowers the value of the bag. I didn't return the bag since it's authentic and bought it for a really good price.

shauntaef
1 review
4 helpful votes
January 13th, 2021
Verified purchase

I'd like to start out on a positive note, their products are actually fine. However, as you know buying online can be difficult and returning or exchanging is necessary when you're unable to try on. Well, they make that extremely difficult. They ship your items in batches and it all doesn't arrive at the same time. They also charge you $10 each time you print a shipping label. So, I returned all items in one bag and only used one shipping label but put all of the other return labels with the items in one bag so I'd only get charged 1 $10 fee. They ended up keeping all of my returned items and only refunding me for the ones that were on the shipping label that was used. They kept over $100 and didn't refund me! I'm livid but there is no support person to reach out to. They don't have a customer support number. You can only reach out online but nobody ever responds! It's the worst customer service I've ever experienced. I spent about $400 with them and have used them before and spent several hundred dollars but they've completely lost a customer because I will never use them again. I highly recommend finding another company to purchase from that at least has a customer support phone number you can reach out to. They've essentially stolen from me and don't even have the courtesy to explain to me what is going on. It's been over a week since I got refunded for only 2 items.

Products used:
Products are fine but shipping and returns are a nightmare. Do yourself a favor and don't use them.

Service
Value
Shipping
Returns
Quality
dds13
1 review
3 helpful votes
January 21st, 2021

Please avoid this company at all cost. They have terrible customer service and zero contact policy. If you need to return any item you will be hassled and ha e very little support. I have literally been fighting back and forth via email. Since you can't call ANYONE... with an agent because their return label was not sent properly.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
anik12
1 review
1 helpful vote
August 21st, 2021

Stella McCartney sandals bought from Bluefly fell apart after a few wears. Bluefly won't refund or replace.

Service
Value
Shipping
Returns
Quality
alanp371
1 review
2 helpful votes
February 5th, 2021

Really bad customer service. I order something and after two minutes I send a cancellation email, the next day respond back that they already shipped it and is too late

Service
Value
Shipping
Returns
Quality
kerryc309
1 review
2 helpful votes
June 8th, 2021

They charge $10 to return an item. Clothes look unfashionable in person. Don't try to sell items from Blue fly on eBay thinking you can avoid losing the $10. No one wants this stuff.

kuls3
1 review
1 helpful vote
August 22nd, 2021

I orsered size 8 and receivwd size 5. What to do with it. Wasted my money. No one in my family with size 5

Tip for consumers:
I don't know what to say.

Products used:
Nothing

Service
Value
Shipping
Quality
lanas261
1 review
4 helpful votes
December 12th, 2020

I've purchased sunglasses from this despicable website thinking that it is a good and honest website. I waited more than 2 weeks to receive the item only to get a fully intact mailing box with damaged items inside. The original sunglasses box and case were severely dented and in very bad shape. When I contacted costumer service the person insisted that this damage occurred in shipping. Obviously it is absurd since the mailing box was in pristine condition. Sunglasses inside were damaged as well, but honestly judging from the exterior look I'm amazed that the damage wasn't more sever.
Costumer service only by email. Whoever is responding to emails needs years of training until able to communicate respectfully with people and provide good costumer service. Bottom line don't do business with this website.

kh423
1 review
1 helpful vote
February 16th, 2022
Verified purchase

I purchased some winter boots. They were cheaply made, I couldn't even get my foot into them because they had no tongue or zipper. The laces were just for show.

I returned them and they charged me $15. I will never order from them again.

Tip for consumers:
Don't use the site

Products used:
Boots

Service
Value
Shipping
Returns
Quality
mattw71
1 review
12 helpful votes
February 17th, 2017

All the stuff is great and low priced, but the shipping is a $#*!ing disaster. On most items, it says ships in one to two business days, but mine took at least 7 to be put in the mail. Its not even like these are fake products from china. I have no idea what is up with the shipping system at Bluefly, but if you can wait for your items, go for it.

richa90
1 review
3 helpful votes
October 18th, 2020

Love Bluefly. It has really takin attention since 2020. I found it was sold at auction. So new owners new management. Way better Than other outlets. The items are still selling full price at highend stores. Awesome

rhondab47
1 review
4 helpful votes
April 22nd, 2021

Place an order on 13th of April and 9 days later still not shipped! Sent them several emails. Said they took it to FEDEX on the 13th, called Fedex and they said they have never received it. Requested full refund, and still waiting- 1st and last experience I will have with them!

Tip for consumers:
DO NOT use this site

Products used:
not settled yet

Service
Shipping
carellym
2 reviews
0 helpful votes
November 30th, 2021
Verified purchase

Received a used damage product in October 17th 2021, I returned it and I am still waiting for my refund today December 27th.

Products used:
Valentino boots

Service
Value
Shipping
Returns
Quality
janer320
12 reviews
3 helpful votes
November 20th, 2020

I like Bluefly very much and this is the site to go for amazing deals. Plus they have fast delivery and easy return service.

kennethh821
1 review
1 helpful vote
October 1st, 2020

Bluefly is better than ever! I played my order it came on time and Dominick in customer service corresponding through email was very much on point!

michaelp4183
1 review
0 helpful votes
December 27th, 2021

I actually had a phenomenal experience buying something on Bluefly recently. At first, I was a bit skeptical given all the negative reviews. However, in the end, I couldn't be happier. The product (a Jay Strongwater egg) was EXACTLY as described, and it IS authentic! Moreover, I ordered it very late on Wednesday (close to midnight) and it was delivered by end-of-day Friday, Christmas Eve. I never had that kind of service before. Nor did I even expect such fast delivery! Also, not only was shipping free, but also, I received a 5 percent discount on the item, which was already less expensive than on any other site. Overall, I figured that I paid more than $100 LESS for the item than what I would have paid on a competitor site. To say I'm extremely happy is an understatement. I am ecstatic!

Tip for consumers:
The only thing I would recommend is that Bluefly include a telephone help line. In my case, it wasn't necessary because everything worked out exceedingly well. But if there had been a problem, it would have been comforting knowing that I could actually speak with a live person.

Products used:
I purchased a Jay Strongwater egg (Tulip Rosemary egg)

Service
Value
Shipping
Quality
lianeb7
1 review
29 helpful votes
May 20th, 2020

I ahve tried emailing the company several times directly from the "Contact us" button on the website. Emails keep bouncing back to me. I received the wrong pair of shoes. I want an exchange or refund... not a return. Why should I pay return shipping on the wrong item? No way to reach them. Tried the phone number I found --- no number listed on the website BTW. It "does not accept incoming calls". Very frustrated. I have sent out numerous emails to company officials that I have located through online research. Those didn't bounce back as "mail not deliverable", but I have yet to get any response from anyone at Bluefly. Unbelievable that there is no way to reach customer service. The fact that they are listing a non-working email address on their website seems incredibly fraudulent. I would REALLY appreciate a response to this comment!

peggyn4
1 review
14 helpful votes
April 9th, 2017

I just ordered a dress from Bluefly and regrettably checked the reviews of this site after I had placed the order. Shocked that this company does not respond to the vast number of negative reviews it receives. Hoping that my experience prompts me to write a positive review to refute some of the serious complaints against this site. I think the lack of HUMAN phone support for customers is the worst of all grievances - and no reason for it. Fingers crossed that I can follow this statement up with a favorable review of the site.

Q&A (39)

Answer:

I would never buy again. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. I would never purchase again, especially big ticket items.

By Argie A.
See more answers (4)
Answer:

Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity.

By Bethany F.
See more answers (2)
Answer:

Hi Cam, Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. If the bag is sold as new (not Pre Owned) and it arrives damaged, again, please contact Customer Service immediately with images. I hope this helps!

By Bluefly R.,
See more answers (2)
Answer:

US$$

By Mike W.
See more answers (2)
Answer:

Hi Anna, Thank you for taking the time to reach out! Please rest assured, we offer only the best brand names and highest quality goods. We proudly stand behind all of our products' authenticity. If you have any concerns or need shopping assistance, please feel free to private message us... we'd be more than happy to help! Thanks again.

By Bluefly R.,
See more answers (2)
Answer:

Hi Jason, We are excited that you are are interested in ordering something from Bluefly! Our customers are incredibly important to us and we appreciate your feedback and concern. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. Thank you for reaching out to us and we hope to hear from you soon. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. Bizrate Page: http://ow.ly/N8PkJ -Bluefly Team

By Bluefly R.,
See more answers (2)
Answer:

Hello Scott, Since 1998, Bluefly has been a fashion industry pioneer. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. We do our best to compensate for these rare situations, but they do happen. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. We thank you for your interest. Yours Kindly, Bluefly Customer Service

By Bluefly R.,
Answer:

They are absolutely not authentic. Do not purchase shoes from this retailer.

By Bethany F.
Answer:

Hi Leslie, If the bag is used, the description will state this information. I hope this helps!

By Bluefly R.,

Can’t see your question? Ask to get answers from the Bluefly staff and other customers.

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Typical questions asked:
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About the business

Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. Fulfill your fashion obsessions with none of the guilt.

Company Representative

christinac34
Bluefly R.
Typically does not respond to reviews

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614 reviews
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