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    American Trucks

Ratings On Other Platforms

Trustpilot
2.1 / 5
ResellerRatings
4.4 / 5
Corporate Values

Overview

American Trucks has a consumer rating of 4.67 stars from 1,045 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with American Trucks most frequently mention customer service, easy check and free shipping.American Trucks ranks 2nd among Trucks sites.

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 94.2%
Positive
945
Neutral
2
Negative
56
View ratings trends
92
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • By fare the worst customer service and worst online buying experience I've ever had!
How would you rate American Trucks?
Top Positive Review

“Still waiting to see of it rust, but GOOD so far!”

Robert R.
3/26/22

Shipping was fast! It arrived with a scratch or two, but not too noticeable. Felt a little on the cheaper side, but I did order 1 of the cheapest running boards they had. Installed looks pretty damn Good. Great buy!

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Top Critical Review

“Terrible Bed Cover and Worse Customer Service”

Jay R.
1/14/22

Purchased a tonneau cover in April 2021 and it always leaked a little bit but not terrible. But now some of the seals and gaskets are falling apart and the leaks have turned into flooding. I contact American Truck and they do stand behind their products at all after 30 days! They tried to tell me to go to auto parts store and buy some weather striping to fix it myself. Worst $700 i have ever spent! Stay far away from American Trucks! You have been warned.

See critical reviews

Reviews (1,045)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16)
robertr3573
1 review
0 helpful votes
March 26th, 2022
Verified purchase

Shipping was fast! It arrived with a scratch or two, but not too noticeable. Felt a little on the cheaper side, but I did order 1 of the cheapest running boards they had. Installed looks pretty damn Good. Great buy!

Tip for consumers:
Just make sure you call or email to get one on one with the company. Because some of the reviews on line will steer you away.

Products used:
Runningboards for Chevy Silverado 1500

Service
Value
Shipping
Quality
jimmyf99
1 review
1 helpful vote
June 14th, 2021
Verified purchase

I really don't understand all the bad reviews American Trucks (AT) is getting. I think most people like to write bad reviews only when they want to complain. I've ordered many times from American Trucks (AT) and my order always arrived timely and well packaged. I only had one issue with a open box item that was described as excellent condition, but was quite the opposite. I called them and they gave me back store credit with no hassle.
If you have a F150, AT has thousands of upgrades and fair prices for your truck. They also have many Youtube videos that go over the products and show you how to install them. I think this really puts them apart from most Auto parts online stores. Don't let all the whiners with bad reviews scare you from ordering from them. Great online store in my opinion.

Tip for consumers:
Check out their youtube videos.

Products used:
F150 Truck Running boards, decals, and cold air filter

Service
Value
Shipping
Returns
Quality
davidd3843
1 review
0 helpful votes
March 31st, 2022
Verified purchase

Went well system in place seems to be working correctly waiting to see how the product fits shipping says it'll be here bye April 2 2022 hopefully it all works out I'll be buying many more parts.

robc458
1 review
0 helpful votes
March 29th, 2022
Verified purchase

Ordered an awesome Flowmaster cat back for my truck, got free shipping, some sweet tailpipe tips and oh by the way a Military Discount!

Thanks, American Trucks!

donr1012
1 review
0 helpful votes
March 30th, 2022
Verified purchase

At the time of purchase could not see if product was excepted and available on my account. Text customer service and in 20 seconds problem was resolved.NO RUN AROUND! Extremely quick response exceptional service

jayr703
0 reviews
2 helpful votes
January 14th, 2022

Purchased a tonneau cover in April 2021 and it always leaked a little bit but not terrible. But now some of the seals and gaskets are falling apart and the leaks have turned into flooding. I contact American Truck and they do stand behind their products at all after 30 days! They tried to tell me to go to auto parts store and buy some weather striping to fix it myself. Worst $700 i have ever spent! Stay far away from American Trucks! You have been warned.

Tip for consumers:
Stay away from American Truck. Shop at Summit or JEGS or anywhere else. Zero warranty and Zero customer service.

Products used:
Tonneau cover

Service
Value
Shipping
Returns
Quality
tylerh521
1 review
0 helpful votes
March 31st, 2022
Verified purchase

It was very helpful, and the website helped me find the right thing I need for my vehicle

nicoles1812
1 review
0 helpful votes
March 28th, 2022
Verified purchase

Great product and super fast shipping. My husband is happy with the purchase. Highly recommend and will order from in the future.

jamieh774
1 review
0 helpful votes
March 28th, 2022
Verified purchase

My experience was great, everyone I spoke with knew what I was looking for. I had to make a choice from (3) three different under seat storage. The difference was explained, and due to this, the correct one was purchased. Thanks to all.

joes2220
0 reviews
2 helpful votes
January 21st, 2022

I purchased after market bumpers. Front one came damaged. Sent it back and they tried to give me the exact same one. Finally got what I paid for. It's been 3 months and the rear bumper has rust all over it ($750). Poor powder coat. They denied accountability. Unethical poor business practice, terrible customer service and products. STAY AWAY!

Tip for consumers:
Find another company

Products used:
Bumpers

Service
Value
Shipping
Returns
Quality
nickw415
2 reviews
5 helpful votes
March 22nd, 2021
Verified purchase

Avoid this site at all costs. They will not get you manufacter support for your product and the manufacturer, at least in my case, wont deal with anyone but them. I have 3 month old plug and play headlights I can't use due to a faulty wiring harness. AmericanTrucks won't even contact the manufacturer to request. Customer service tried to get me to buy a new set of the same thing. Really.

jasonl1033
1 review
2 helpful votes
July 30th, 2021

By fare the worst customer service and worst online buying experience I've ever had! Sent me the completely wrong part I ordered and then refused to send me the correct one until I shipped back their mistake! Now I'm still stuck waiting another week to get what I originally ordered and pray it's right this time!

Service
Value
Shipping
Returns
lloydb153
1 review
0 helpful votes
March 26th, 2022
Verified purchase

I've had great experiences dealing with American trucks. Quick responses to questions and great products.

pauls2692
1 review
4 helpful votes
January 21st, 2021
Verified purchase

American truck refused to give me 100% refund. They charged me a restocking fee that was never explained to me on the phone when ordering. They sent me the wrong running boards the first time. Then i reordered the right ones. And i canceled the order within 24 hours. So I am so angry and will never order from them again. First order box was damaged. They refunded me $195.99 on a $254.99 order. So they charge me $59.00 for restocking.

Tip for consumers:
Be very careful.

Products used:
I went to another store local to my home.

Service
Value
Shipping
Returns
Quality
camilor82
1 review
0 helpful votes
March 29th, 2022
Verified purchase

Found exactly what I was looking for, took 2 days for shipping. The tuner works as advertised!

randyh504
1 review
3 helpful votes
October 9th, 2021

Ordered running boards for my new 2021 Silvarado, $700.00. When they showed up I noticed 3 of the 8 brackets were damaged. Contacted this company and was told they would refund $217.00 if I chose to keep them which I did since I'd already had one on the truck and didn't want to remove. Next day was notified they made a mistake and would only refund $112.00. Not picky but C, mon! You send me busted parts then nickel and dime me?

johnd6341
1 review
0 helpful votes
March 30th, 2022
Verified purchase

Easy to use site. Then parts arrived in days. Price was good for the purchase I made. I couldn't ask for anything more when I do an online purchase. Thank you American trucks for an overall pleasant experience.

chesterr28
1 review
0 helpful votes
April 1st, 2022
Verified purchase

Walked me right thru my perches with no problems everything went smoothly even got me a discount..

nicolew1201
1 review
2 helpful votes
August 26th, 2021

Avoid this company at all cost. As soon as there is a problem their customer service disappears. Will NEVER order from here again. I will also tell everyone I know about the experience I had.

paulg1955
1 review
0 helpful votes
March 29th, 2022
Verified purchase

With the help of Customer Support, I was able to select the correct item for my truck.

shawnw456
1 review
0 helpful votes
March 29th, 2022
Verified purchase

Excellent service! I had to call in to get some clarification on some parts. I'm glad I did. We were able to solve an issue I had, come up with a better solution. Customer service was outstanding!

fuzzyc5
1 review
0 helpful votes
March 24th, 2022
Verified purchase

So far so good. I'm just waiting for delivery and to make sure the Item works and fits in my truck.

larryi122
1 review
0 helpful votes
March 26th, 2022
Verified purchase

Every thing was great, ordering was smooth, item was delivered quickly. Product was well made and easy to install... took less than an hour... and looks great

chrisd1245
1 review
4 helpful votes
March 25th, 2021

I got a flow master outlaw dual exhaust system from this place and it came ups and the box was so damaged and the parts were coming out of the box I called and talked to customer service and they wanted me to pay to send it back and wanted to give me store In credit save your money and go with someone that like to deal with there customers (This place should not be in business anymore

Tip for consumers:
Don’t even bother buy from this site they will rip you off and your stuff will be damaged

Products used:
I haven’t gotten a different product yet

Service
Value
Shipping
Returns
Quality
darlenek157
2 reviews
0 helpful votes
March 31st, 2022
Verified purchase

This company is great to deal with. Love their products for my truck and great prices. If there are any issues they are always there to help.

Q&A (5)

Answer:

Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!

By Livn A.
See more answers (2)
Answer:

Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

By John M.
See more answers (2)
Answer:

Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.

By John M.
Answer:

Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.

By John M.

Can’t see your question? Ask to get answers from the American Trucks staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

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About the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

giulianam13
Giuliana M.
Typically responds within 10 days

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4.7
1,060 reviews
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