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    Amazon

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.8 / 5
ResellerRatings
2.7 / 5
Corporate Values

Overview

Amazon has a consumer rating of 4.19 stars from 9,346 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Amazon most frequently mention customer service, free shipping and prime member.Amazon ranks 3rd among Marketplace sites.

  • Service
    681
  • Value
    654
  • Shipping
    661
  • Returns
    557
  • Quality
    640
Positive reviews (last 12 months): 41.3%
Positive
124
Neutral
14
Negative
162
View ratings trends
325
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What reviewers want you to know

Positive highlights

  • Unlike a lot of other sites, they value their customers and have excellent customer service.
  • We love Amazon in this household and spend much, It is a great website, online presence, tool, and service.
  • 2018 Customer Choice Winner

Critical highlights

  • This is one of the worst sites ever to return something I have canceled my credit card I will shop somewhere else.
  • But the same thing happened again just postponed the delivery date at the day of supposed delivery.
  • Amazon couldn't explain why they didnt accept the Gift Cards?
How would you rate Amazon?
Top Positive Review

“Amazon Review”

hooded e.
12/28/20

I love shopping on Amazon! They have such a wide variety of products and affordable prices. Free shipping with amazon prime is also really handy!

See positive reviews
Top Critical Review

“Liars”

Christopher P.
1/28/20

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

See critical reviews

Reviews (9,346)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1180) love amazon (491) credit card (143) return policy (119) shopping experience (101) delivery date (62) shopping site (74) gift card (68) amazon account (41) bank account (27)
christopherp473
1 review
30 helpful votes
January 28th, 2020

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

maryw2050
1 review
11 helpful votes
June 7th, 2021
Verified purchase

I received a package today from Amazon that was atrocious. Why would a driver leave such a package on my doorstep. You want to know why because he didn't give a damn and calling Amazon to report him is like pulling teeth you have all these international customer service people who can care less of what you are complaining about. I'm going to think long and hard before ordering from them. Had to be a crack head

katel329
1 review
6 helpful votes
October 12th, 2021
Verified purchase

I bought a gift on amazon.com.au via VPN since I'm based elsewhere. They "detected suspicious activity" on my account and froze my account across all amazon platforms. Now I had to provide evidence that it was in fact me, who ordered (which I did) and promised to review within 1-3 days. It's been a week and my account is still frozen. And no one answers my multiply query emails either. I can't use the customer service, because, guess what, you have to log in to use it.

Service
Value
Shipping
Returns
Quality
sergeys79
3 reviews
7 helpful votes
March 17th, 2021

My wife and I love hazelnuts, and from time to time, she would buy a four-pound bag under the brand name " We Got Nuts " on the Amazon website. The last bag she received was a big surprise. All nuts tasted stale, and many were bitter, rotten, or covered with mold. She wrote to Amazon asking to send them back, and Amazon refused to accept them. After that, she wrote a review describing the poor quality of the product. Unfortunately, Amazon declined to post her review, saying that it was misleading.

Value
Shipping
Returns
Quality
christopherp1101
1 review
0 helpful votes
February 7th, 2022

I have had the opportunity to deal with many online sales companies and I am extremely happy with this one Amazon has been truly awesome and exceptional with their products and services to the point I never really never could have guessed could be achieved very well maintained website easibility of use and affordable prices on just about anything a person can need or want so through my experience I would give a 10 out of 10 for the achievement and success exceptional source for companies and individuals alike.

Tip for consumers:
Well just price match as well as experience the customer service assistance.

Products used:
Electronic equipment

Service
Value
Shipping
Returns
Quality
jdm38
1 review
18 helpful votes
February 9th, 2021
Verified purchase

Amazon has been going downhill for a few years now but today it's absolutely ridiculous wit the constant separate deliveries, broken cheap products imported from China, 3rd party sellers who won't answer when there's a problem. The site is a complete joke these days and I'd love to see some other company take over Amazon's spot. A company who respects their customers and has good delivery.

Tip for consumers:
Buy local

Products used:
Electronics and clothing. Home accessories and appliances

Service
Value
Shipping
Returns
Quality
hoodede
64 reviews
15 helpful votes
December 28th, 2020
Verified purchase

I love shopping on Amazon! They have such a wide variety of products and affordable prices. Free shipping with amazon prime is also really handy!

yvanw2
2 reviews
2 helpful votes
May 3rd, 2021

Recently, I found a website called tiresiat.com that allows users to ask for product reviews prior to make effective purshase: Basically, you ask for something or some goods you want to purshase and then people gives their opinions about that one with the experience they've got, the quality of it.
With this, the level of confidence in buying online is a bit more accentuated, like for Amazon.
Hope this will help.

derekh286
3 reviews
0 helpful votes
September 30th, 2021

Always satisfied with the service, you can find literally anything you want on Amazon. Delivery is fast too. Great customer service. Heard there might be issues with the refunds, but I never made one, so I can't say for sure. Ordered packages many times and never had a problem, but I always buy from trusted sellers. I've also read that Amazon has been getting worse with the last years, but that is not something I would notice and confirm. Many thanks to the people who work there!

Products used:
eBook, vinyl player, film camera, hiking inventory, books, and that's not even a full list:)

Service
Value
Shipping
Returns
Quality
samanthah607
1 review
7 helpful votes
February 15th, 2022

Their driver lost my package, but because it was from a third party retailer they're telling me to eat it up & move on. I can't buy from a place that boasts its customer service when in actuality they don't care. The customer should never have to pay for the mistakes of the retailer. Talk about injustice!

Tip for consumers:
Be careful. Don’t buy expensive things from Amazon because you never know if they’ll back you up if there’s ever a problem with it.

valeriem284
1 review
30 helpful votes
June 25th, 2020

Amazon delivery driver left my package in the driveway. It contained beef jerky and was eaten by a local dog. The app said the package was handed to the resident. So I guess they lie also. Will not be ordering anything from Amazon as long as they hire people like this. Unbelievably poor customer service.

drewv8
11 reviews
12 helpful votes
September 1st, 2021

They charge triple the price of other businesses like Corsair and Newegg for PC Parts and even basic electronics. The spend less, smile more title is not right at all. I think people will not buy those overpriced products, so lower the prices or you will see unhappy customers to all the people who overcharge on amazon. This is how much they overcharge.

Tip for consumers:
BEWARE OF HIGH PRICES!

Service
Value
Shipping
Returns
Quality
seang211
1 review
22 helpful votes
June 21st, 2020

So, I have been an Amazon prime member for a few months, I have ordered about 8 times from them in those months. However their drivers do not understand how to follow delivery instructions. Now I have had a package vandalized and they took half. I'm at my wit's end with Amazon and their over seas call centers. I will be canceling my prime membership. Their escalation process is the round file FYI. I ask that packages be left on a chair pushed into a table and they leave it by my front door.

kattiec6
2 reviews
0 helpful votes
September 20th, 2021

Anytime any where amazon has you covered. They provide an excellent service to all of your buying needs. I literally can say they have excellent return agreements and just over all speedy shipping. Most places do not ship as often and quickly as Amazon. Amazon is my number one go to site for clothing and pretty much any need. The site is eye catching and will get your attention to them lightening deals. Just such Amaze-on!

Products used:
You name it I probably got it on Amazon.com

Service
Value
Shipping
Returns
Quality
yongl22
2 reviews
2 helpful votes
June 14th, 2021

Good value (including prime video, Amazon Photos …), great customer service, very convenient ( love the Whole Foods grocery free delivery), good products ( Alexa is one of our favorite, can't live without it).

Thank you

johnw2449
1 review
20 helpful votes
March 9th, 2020

Every time the amazon delivery drivers have a package to deliver at out apartment building, they buzz every apartment. Several tenants have complained and they will do nothing about it unless I provide them with the recipient's name and order number, which I don't have. I even asked the driver if they would stop, and he rolled his eyes at me and walked away. Unacceptable. I'm tired of them waking my baby.

anona83
6 reviews
12 helpful votes
July 5th, 2021

Have spent thousands with them over about twenty years.

Their returns and refunds are inflexible. I have a brain injury so often just take the loss. Once they refunded $10 for a late cable.

But they twisted and rejected my claim for a car cover $170 not as described and months late. Their own system even said it was not delivered.

No integrity.

ireneb192
2 reviews
0 helpful votes
July 12th, 2021

Good evening, Happy Monday!
I just got done talking to Pat Y. I wanted to informed you that he is an EXCELLENT customer service to work with (10 stars). He was so polite and nice. He went above and beyond and was very professional. He definitely knows his job/business. If I could, I would continue to use him for any online inquiries. His answer were clear and where necessary detailed enough for us to make informed decisions quickly about purchasing another pair of shoes.

Great hire manager. He definitely deserve a raise.

aliceb491
2 reviews
19 helpful votes
June 15th, 2020

Amazon was great... Now... Amazon stinks... just try to contact them. Can't be bothered so they direct you in so many different directions. And I just wanted to report a scammer who has called me twice pretending to be Amazon... but Amazon probably doesn't give a damn anyway. Too busy collecting our money... the hell with any questions... it didn't used to be like this. They cared back in the day. Not my Amazon anymore... I even cancelled my prime.

mousyl
51 reviews
13 helpful votes
November 27th, 2020

So most of us know Amazon by now. I ordered several different brands of disposable surgical masks on amazon recently. I work in a hospital and before the pandemic I was use to good quality surgical masks. Most of the ones; however, I have ordered from Amazon have been junk. Very thin even though they advertise 3 ply and several also had straps break the moment you put them on. If you can find surgical masks at a local store instead of in-line you'd be better served. Shipping didn't take long on most of them. A week or so.

eastonc4
1 review
5 helpful votes
January 6th, 2022

When you're paying $13 a month for fast shipping times, and getting your products at the date they tell you, you expect those things to be a reality. At amazon, that's just not the case. I ordered a part for my computer because one of the other ones i had didn't fit, which already started my frustration (though it had nothing to do with amazon, still frustrated me). I placed an order for the part and it was lost in shipping. A different order i placed after came in late but came in before the other package. I am entirely upset that we pay 100+ dollars every year just for this to happen way too often.

samr199
65 reviews
41 helpful votes
January 26th, 2022

Another Valentines gift I received last year was a rose pendant necklace. I loved it because of how dainty and elegant it looks, so anyone would love a gift like this. The best part would have to be the fact that it's sterling silver. If you don't already know, sterling silver (stamp 925) is an amazing but also affordable type of material for jewelry that doesn't rust or turn colors. I've had it for a year and it still looks shiny and like new so imagine how good it would still look in a few years. If you want a perfect jewelry piece that lasts then consider getting this for a family member, friend, or partner!

jessier130
1 review
5 helpful votes
January 12th, 2022

Between all the China junk clothes with false good reviews and most brand name shoes being defective, Amazon will be losing me indefinitely as a customer. The last pair of Levi's I bought from them already had a hole above the back pocket. I believe they sell knock offs claiming to be name brand.

Tip for consumers:
Pay attention to the bad reviews bc it seems like most people are ok with junk

Products used:
I've bought expensive sweaters that end up such cheap material they immediately pill up. Many shirts with major sewing mistakes.
I hate it most that the only return option for most items is Ups. Which happens to be almost an hour away

Service
Value
Shipping
Returns
Quality
sandras1047
1 review
16 helpful votes
May 1st, 2020

Tried to contact Amazon chat and phone not working, driver delivered package broke our screen door and lied and said he gave package to homeowner, because if would of taken picture it would show a busted door, shame on Amazon and driver. Pray I dont see the driver that did delivered package. What bothers me more is that he lied

trishr50
1 review
5 helpful votes
November 2nd, 2020

Been waiting for a tent for two months. They deliberately lead me to believe that it would arrive on the 30 of oct. It did not. Now it cost me over 200.00 and they will not give me back my money. Paid with a gift card and i have no refund. This is the 2 of November. There is not phone number to call anyone and i found a *******810 number but no one answers. I will never do business with them again. Other items were of poor value and some were even missing parts. I'd rather do without.

Q&A (59)

Answer:

I would call their customer service dept. They are all pretty knowledgeable and helpful. Good luck.

By Konstantin P.
See more answers (22)
Answer:

Bought a hair dryer for my daughter in Melbourne. Arrived no probs.

By Tony A.
See more answers (44)
Answer:

I have never shipped or had things shipped to or from Australia. Sorry

By Monica C.
See more answers (7)
Answer:

This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.

By Paul H.
See more answers (4)
Answer:

The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)

By John G.
See more answers (18)
Answer:

Yes I do on the items I purchase and also through google and sitejabber

By LisaMarie O.
See more answers (4)
Answer:

The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.

By Kira S.
See more answers (3)

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