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    AliExpress

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.9 / 5
Reviews.io
1.5 / 5
Corporate Values

Overview

AliExpress has a consumer rating of 3.09 stars from 7,031 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with AliExpress most frequently mention good quality, fast delivery and free shipping.AliExpress ranks 5th among Wholesale sites.

  • Service
    905
  • Value
    859
  • Shipping
    871
  • Returns
    762
  • Quality
    845

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.7%
Positive
39
Neutral
10
Negative
259
View ratings trends
1032
See all photos

What reviewers want you to know

Positive highlights

  • Generally I find suppliers on Aliexpress offering good quality products and responsive to resolve an issue.
  • All of my shopping experiences have been very good thus far.
  • 2021 Customer Choice Winner

Critical highlights

  • Aliexpress has no customer service to escalate the issue.
  • If your Buyer Protection has expired and you have not received the goods, AliExpress will not help.
  • NOTICE: NEVER BUY ANYTHING IFF THE NET WITHOUT USING A CREDIT CARD FROM A RELIABLE PROVIDER.
How would you rate AliExpress?
Top Positive Review

“Headphones Super!”

yara f.
3/29/22

They are headphones in my opinion complete and worth the price... because so far and used the headphones without charging them for anything constant use in music or so low and high... total work are already 5 hours and has a 60% can last longer depends on the volume level... and in terms of design and audio is good for those who like the bass this has good enough and does not hurt nor tired... excellent product I recommend it Translated with www.DeepL.com/Translator (free version)

See positive reviews
Top Critical Review

“It's getting filled with more and more scammers all the time”

Gustavo S.
6/22/21

Used to have one or another problem with sellers. Now about 15% of my purchases have some serious issue. The most common one being sellers using fake/"recycled" tracking numbers to scam the sellers. Aliexpress doesn't care if you received the package or not, only what a tracking number says. They don't even care if it says it was delivered on another city far away. Beware when buying even high rate sellers are doing scams

See critical reviews

Reviews (7,031)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (526) buyer protection (178) credit card (174) post office (73) dispute process (60) quality products (39) shopping experience (40) 100 characters (6)
gustavos57
1 review
24 helpful votes
June 22nd, 2021

Used to have one or another problem with sellers. Now about 15% of my purchases have some serious issue. The most common one being sellers using fake/"recycled" tracking numbers to scam the sellers. Aliexpress doesn't care if you received the package or not, only what a tracking number says. They don't even care if it says it was delivered on another city far away. Beware when buying even high rate sellers are doing scams

Tip for consumers:
Beware, pay close attention on shipping and keep all the buying information. It will be handy when you get scammed.

Products used:
Tools, kitchen products, toys.

Service
Value
Shipping
Returns
Quality
ashlynn7
1 review
7 helpful votes
March 16th, 2022

I ordered some oscillating tool blades, but received 2 tiny useless pins in the order. The seller showed pictures of the package sent out, which was completely different from what I received. AliExpress refused to refund me. I suspect someone at AliExpress warehouse must have stolen the item and sent rubbish to me. This site cannot be trusted. Just don't buy from them. They are dishonest.

Tip for consumers:
Don’t use this site. They may not send the item to you and they will refuse your refund as long as the seller shows them some photos of the item that’s sent out. Their warehouse is not reliable. They lose the item, but still take your money.

Products used:
I did not get the product.

Service
Value
Shipping
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Quality
eruma3
1 review
6 helpful votes
February 9th, 2022
Verified purchase

Never issued refund. Be aware of "Waiting For U Store" seller. Totally scam and fake. Seller knows that customer can't do anything. If you buy more than one product they will only mail out one and the cheapest one. Keep the money for expensive ones and never refund you your money back. Ali Express will close the dispute without refunding you. And there is no way to re-apply for dispute. I read reviews about other buyers too who got scammed.

yaraf2
4 reviews
1 helpful vote
March 29th, 2022

They are headphones in my opinion complete and worth the price... because so far and used the headphones without charging them for anything constant use in music or so low and high... total work are already 5 hours and has a 60% can last longer depends on the volume level... and in terms of design and audio is good for those who like the bass this has good enough and does not hurt nor tired... excellent product I recommend it

Translated with www.DeepL.com/Translator (free version)

Tip for consumers:
100% Original Lenovo LP5 Wireless Bluetooth Earbuds

Products used:
Headphones

Service
Value
Shipping
Returns
Quality
kirillk19
1 review
5 helpful votes
April 19th, 2021

I have already ordered many times from the aliexpress website, there are good discounts and promo codes. There are also bonuses for new users. I recommend this site to everyone, especially my readers.

Products used:
Short, velocipede, scate

Service
Value
Shipping
Returns
Quality
cynthias839
1 review
32 helpful votes
October 24th, 2020

SHOP SOMEWHERE ELSE! Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. The material was very cheap, plastic-feeling, and scratchy. Returns were a nightmare that have gone on for two months and still are not resolved. I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Wish I could give it 0 stars.

lotfitt
1 review
25 helpful votes
April 24th, 2021

Aliexpress were not fair at all. I sent them my discussion with the seller from the beginning That I want an item with these specification but the seller sent me completely something else(everything was sent to aliexpress team). They closed the dispute without any action.
As an advise: If you will buy something that is available from other websites don't buy anything from them. Because for me it is just like I throw my money. The shop name is A' COMPUTER'S Store
Be careful while dealing with those people

Tip for consumers:
DON'T buy from aliexpress and the A computer store

Products used:
IT product

Service
Value
Shipping
Returns
kyler375
1 review
2 helpful votes
February 25th, 2022
Verified purchase

Stay away from Retro Classic Game Store

So stupid me bought a n64 game from them and I had problems from day one with it, it keeps turning on and off after 20 to 40 minutes of playing. They did offer a refund but it would've costed me over $20 to send back. Why should I pay anything out of pocket for a defective product? Never again will I trust them or aliexpress.

Tip for consumers:
You will probably end up with junk or get scammed.

Products used:
N64 game

Service
Value
Shipping
Returns
Quality
gracec382
18 reviews
3 helpful votes
October 21st, 2021

Aliexpress is known for its insanely low prices but do not be fooled by the photos on the website! Although everything is an abnormally low price, 90% of the time, the things you order will not look exactly like they do in the photos or will be of poor quality. I live in New Zealand and the shipping often takes extremely long too (ie. 3-6 weeks) so don't order anything off this site if you are looking for it to arrive immediately. The website is good if you're looking for cheap dupes of certain designer items or expensive products.

Service
Value
Shipping
Quality
franko318
1 review
25 helpful votes
May 6th, 2021
Verified purchase

Never use this site! They send you broken stuff then will not refund your money! Ordered a piece and paid close to 200 US it arrived and never worked I sent it back under the "free returns" only to receive a email saying that the dispute has been resolved in the sellers favor with no explanation why! Now I'm out the $ and the piece i was trying to fix is in worse shape than when I started! I will be deleting my account and never purchase another thing from there again! The best is I can't write a review on the seller b/c I returned the item! Complete scam!

Tip for consumers:
Do not use Ali!! It’s a huge SCAM!!

Products used:
Touch Sensor elevation touch pad

Service
Value
Shipping
Returns
Quality
sheah20
1 review
15 helpful votes
March 5th, 2021
Verified purchase

You can get scammed fairly easily on this site. I received the wrong item a red cloud necklace instead of the 20 cm Black Knight that I paid for. I got rid of the packaging of the necklace and AliExpress made no attempts to follow up with the seller. They just denied a refund. Use another website if possible. Their cheap costs come at a price: time and reliability.

Tip for consumers:
Always, ALWAYS keep the packaging. You'll need it if there's a fault or it's not the right item.

Products used:
1 pair of headphones. Would've also been a figurine, but you see how well that turned out.

Service
Value
Shipping
Returns
Quality
jasona902
1 review
7 helpful votes
January 12th, 2022
Verified purchase

Jason New Zealand
Never again will i get from here
WISH is way better and safer
I never got my item never got my $ back
I was treated so badly by Aliexpress

Tip for consumers:
Dont trust aliexpress go to WISH

Products used:
Powerbank

Service
Value
Shipping
Returns
Quality
angrya21
1 review
2 helpful votes
February 12th, 2022
Verified purchase

Multiple times paid for goods seller never sent. Dispute process complicated and you end up losing your money anyway since the seller has to agree to refund you even though Aliexpress says they will handle the dispute directly if you ship via Aliexpress. Completely fraudulent sellers and platform. They know it's too much trouble for you to dispute each item in an order.

Tip for consumers:
The cheap quality goods are not worth the headache to deal with fraudulent sellers on a fraudulent platform. The actual items are cheaply made and grossly misrepresented by seller photos 99.9% of the time!!

Products used:
Toys, clothing, accessories, home goods.. all bad quality, and sellers are dishonest!!

Service
Value
Shipping
Returns
Quality
harrya193
1 review
4 helpful votes
October 25th, 2021
Verified purchase

Forget eBay or Amazon! I have ordered over half a dozen items from them and every one of them has been of good quality and received in reasonable time, except for one from a battery store. The store had the nerve to refuse a refund even though I had not received it, but AliExpress was lightning fast in resolving the dispute and I had the refund on my card the very next day. Very pleased. I will continue buying from AliExpress.

Products used:
Grwibeou DP to HDMI-compatible Cable Adapter Male To Female For HP/DELL Laptop PC Display Port to 1080P HDMI-com' Cable Adapter

Service
Value
Shipping
Quality
angelal866
1 review
17 helpful votes
May 15th, 2021
Verified purchase

Bought two shirts both of them were the size of a toddler when they were supposed to be adult 3x. Returnef the shirts and never received a refund from either vendor. This company is just filled with thieves. Nothing on their website is worse the hassle of trying to do business with this illegitimate company. They don't even have a phone number for their customer service, which basically means they have no customer service which is an accurate statement.

Tip for consumers:
Don't.

Products used:
Bought two shirts and return to shirts paying return shipping out of my own pocket and never saw a penny back in a refund. This company is a scam.

Service
Value
Shipping
Returns
Quality
taeheonk
1 review
59 helpful votes
June 12th, 2020

I ordered 100 protective goggles so that I can donate them to local hospital. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. To make it worse they don't even know where the package is. Their record shows a part or full of the package is returning to seller?.
Yet Aliexpress is asking me to wait until Jun 15 ( more than 70 days?) without assuring it will arrive. Are you serious? Aliexpress already created so much problem for my plan. They should refund and compensate for my loss of time. I CAN'T even move on because of this stupid limbo situation.

kgotsom
3 reviews
22 helpful votes
May 24th, 2020

From using Aliexpresss for over 2 years now i haven't encountered any problems. The online store is wonderful. If by any chance your product doesn't get to you, they give you your money back guaranteed

sleuthh
1 review
12 helpful votes
December 2nd, 2021
Verified purchase

It is now December 2. I ordered an expensive watch on September 17. It arrived at New York customs on October 14. Seven weeks later the package has still not made it to me. I initiated a dispute with AliExpress on the earliest date I could, December 1. AliExpress responded that it was my problem and that they would release payment to the seller in five days. I have now disputed the charge with my credit card company and hope they can get AliExpress to do the right thing.

jamesa1270
1 review
36 helpful votes
September 30th, 2020

I placed an order on 11-6-2020, today is 24-8-2020 about 73 days ago, I have not received my item nor my money, it is showing order completed on tracking, AliExpress keep proposing but never do anything. I was told if my order didn't arrive on 23-7-2020 I will get my refund... Nothing till now... I will never use their platform again. If you are Nigeria becareful using all these Chinese website, no good customer relationship

dad12
1 review
9 helpful votes
September 19th, 2021

Site has way too many fake sellers. There is way too much scams going on. A lot of waste of time with them always. I received like 10% of what I order and have to wait months to receive it usually. After about 100 orders ready to give up on them. Honestly had a much better experience on E-Bay.

Also their customer service is not the best, their bot takes way to long to figure out it needs to relay the inquiry to an actual CSR.

Tip for consumers:
Just don't, if you do be very careful and look at the reviews of the stores, for some reason AliExpress does not remove stores with horrible reviews for months

Products used:
Bicycle equipment, electronics, gadgets, tools

Service
Value
Shipping
Returns
Quality
darioa23
1 review
11 helpful votes
August 7th, 2021
Verified purchase

I bought a Android phone and after I received I performed a techical test.
> 1Gb instead of 16 GB RAM
> Android 5 instead of 11
> 3G instead of 5G

Supplier just hacked the OS on network bar and about section to show fake features, no reliable support from AliExpress and no refund, because chinese customs doesn't accept devices.

Products used:
Android Phone (fake OS with hacked features to mislead customer)

Service
Value
Shipping
Returns
Quality
sarojl3
1 review
13 helpful votes
September 30th, 2020

Could not track package after more than a month. Seller provided tracking website link but still show nothing, origin ad destination shows unknown. Took screenshot and uploaded as a n evidence. After 2 months still dispute in progress. So dissapointed with aliexpress.
P.S. - Opened dispute on 23 june 2020, still pending.
If I could I would give zero rating.

jeffreyg307
1 review
32 helpful votes
August 9th, 2020

I ordered motorcycle turn signals. Immediately after placing the order (i. E., less than five minutes) I notified them that I'd erroneously ordered the wrong parts and asked to cancel the transaction. I received a nonsensical response from the ALI website that didn't respond to my question. I then followed up several times - but zero response. They did charge my credit card however. Anyone using this website needs to realize that you have zero recourse if there's a problem. Very unhappy.

vaniag4
1 review
13 helpful votes
November 21st, 2020

For order: *******836425031 For the product "2020 Chinese Shaolin Analgesic Cream Suitable For Rheumatoid Arthritis/ ZB Joint Pain/ Back Pain Relief Analgesic Balm Ointment", cost per piece about 1.50 EUR, vendor ZB Medicament Store I was charged with the amount of 65 EUR! Aliexpress protects stealers like ZB Medicament Store. They stole 65 euros for shipping method that I never chose! Do never chose AliExpress! Vendors abuse with their clients and customers are not protected at all!

Tip for consumers:
Vendors are fully protected. Stealers and fraudulent vendors also. Vendors abuse with customers regarding the color, the number the size of the products, but the biggest awful steal is that they change the delivery method against customers agreement. It is absolutely impossible to get back your money, because in case of abuse there's no human customer support to whom you can speak! Aliexpress have the worst customer support ever!

Products used:
Dresses, bags, cosmetic products, etc.

Service
Value
Shipping
Returns
Quality
rikab1
1 review
47 helpful votes
July 11th, 2020

After waiting months for my order and eventually opening a dispute, my dispute was denied because according to them "I did receive my item". My appeal was denied and no refund. I have phoned all my local post offices and this parcel was nowhere to be found. This was my first time ordering from AliExpress and I so regret ever doing it. I will NEVER EVER buy from their site again. They have much to learn from sites as Wish and Banggood with regards to customer care and protection. Shame on you for stealing my money!

Q&A (450)

Answer:

I wouldn't recommend

By janet K.
See more answers (51)
Answer:

You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE

By Joan P.
See more answers (28)
Answer:

I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.

By Alicein w.
See more answers (11)
Answer:

No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.

By sandra v.
See more answers (11)
Answer:

There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.

By Melody F.
See more answers (25)
Answer:

Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!

By Deborah W.
See more answers (24)
Answer:

I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.

By JAMES B.
See more answers (21)
Answer:

From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, $#*! all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)

By Yaroslav B.
See more answers (16)
Answer:

Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

By danielle y.
See more answers (40)
Answer:

No it's terrible do not trust it they don't care about you only to take your money

By Danny J.
See more answers (24)

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About the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.

Company Representative

marks131
AliExpress T.
International Social Media Strategy
Typically does not respond to reviews
AliExpress is a business-to-consumer shopping platform. The platform is user-content-created by small businesses selling products directly to consumers internationally.

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